IT Technical Support at Ibadan Electricity Distribution Company (IBEDC) Plc

Locations: Kwara and Oyo Regional Office

Job Description

• To ensure the smooth running of computer systems, applications and services across the organisation (Location: Kwara and Oyo Regional Office).

Responsibilities

• Installs and configures computer hardware operating systems and applications
• Monitors and maintains computer systems and networks
• Follows written instructions to repair a fault or set up a system;
• Supports the roll-out of new applications - tests and evaluates new technology
• Troubleshoots system and network problems and diagnoses/solves hardware or software faults
• Reports incidents and problems (as required) to the Service Desk for escalation to appropriately skilled/ experienced support staff
• Performs hands-on fixes at the desktop level; including installing and upgrading software, creating file back-ups, configuring systems and applications, replacing parts as required, etc.
• Maintains proper records including procedural documentation, relevant performance reports; managing stocks of equipment, consumables and other supplies, maintaining records of software licenses, etc.
• Sets up new users' accounts and profiles and deals with password issues

Qualifications and Requirements
Educational Qualification:

• A Bachelor's Degree in Computer Science, Computer Engineering or related areas

Professional Qualification:

• Possession of the following certification is recommended: ITIL, Comptia A+, Enterprise Desktop Support Technician (Win 7)
• High proficiency in Microsoft Office, MCSE, MCP, and CCNA, as well as Server Administration and support, is desirable

Desired Experience:

• At least 5+ years of experience in supporting end users including the range of technologies used such as desktop computers, printers, IP phones, local area networks, productivity applications, etc.

Functional Competence Requirements:

• Knowledge of basic computer hardware
• Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows, XP 8) Windows 10
• Extensive application and infrastructure support experience
• Working knowledge of a range of diagnostic utilities/ Systems analysis
• Ability to troubleshoot/ research into a wide range of technology issues
• Excellent written and oral communication skills presentation
• Good knowledge of the following technology & applications - LAN technologies, Office productivity tools, End User Computing Devices (Desktop Computers/ Laptops, Printers, IP Phones, etc.), Windows OS, SAP