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  • Jobs at an Hospitality Service Company - Teclab Management Services Limited

  • Posted on: 10 August, 2017 Deadline: 24 August, 2017
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  • Teclab Management Services Limited - Our Client, a Hospitality Service Provider, with a 90 bedroom large International hotel of 4 standards in Lagos, requires the services of a qualified candidate to fill the position below:

    Hotel Operations Manager

     

    Job Summary

    • To oversee the day-to-day operations, supervise the work of staff members while interacting with customers to ensure satisfaction.
    • Candidate should have an excellent level of commercial awareness, which can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.
    • The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

    Duties & Responsibilities

    • Fully responsible for all aspects of all departments.
    • Support and work with all Head of Departments in all aspects of running this hotel.
    • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
    • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
    • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
    • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
    • Inspecting all departments for SOP implementation.
    • Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
    • Monitor the co-ordination between all departments for smooth & efficient operations.
    • Assessing and reviewing customer satisfaction and service recovery process.
    • Meet all dept. heads to review & train the staff to upkeep the human capital.
    • Identifying staff learning needs and assisting with development

    Qualifications

    • A Bachelor's Degree in Hotel, Business or Hospitality Management an MBA will be an added advantage.

    Experience:

    • Minimum of 5 Years in the Hospitality Industry in the capacity of the role advertised.

    Remuneration
    Salary is attractive and commensurate with experience.

    go to method of application »

    Hotel Bar Manager

     

    Job Summary

    • Plan, direct and oversee all bar operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency.

    Main Job Tasks and Responsibilities

    • Set objectives and targets for beverage unit/bar
    • Determine staff needs and recruit staff
    • Performance manage staff
    • Assess development needs and train and coach staff
    • Delegate duties and tasks to staff to meet objectives and maximize resources
    • Set and monitor quality and service standards for staff
    • Direct and manage staff members to meet standards and objectives
    • Ensure staff operate within company policies
    • Organize and adjust staff rotas and schedules in accordance with available resources and labor regulations
    • Oversee the preparation and presentation of beverages to meet set standards
    • Resolve customer complaints promptly
    • Monitor cleanliness and hygiene of bar area
    • Promote and practice compliance with fire, health, safety and hygiene standards and regulations
    • Oversee accurate cash-up procedures and ensure necessary paperwork is complete
    • Ensure adherence to cash management procedures
    • Ensure adherence to stock control procedures
    • Monitor and order supplies
    • Liaise with suppliers and sales representatives
    • Confirm that procurement of supplies is on the best possible terms
    • Make certain all deliveries are checked in correctly and documentation is correct
    • Check stock is correctly rotated and stored to reduce wastage
    • Oversee the bar display to maximize functionality and attractiveness
    • Set, monitor and control budget for the beverage unit/bar
    • Plan and implement cost control measures
    • Plan and implement systems to maximize sales and revenue
    • Organize promotional activities
    • Implement improvements for products and service
    • Maintain regular communication with staff and management through meetings and discussions
    • Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing

    Requirements / Qualification

    • A HND or Bachelor's Degree in Sciences / Arts or any related field.

    Skills and Experience:

    • Experience in the management of a bar or beverage service operation
    • Complete working knowledge of alcoholic and non-alcoholic beverages
    • Knowledge of business management principles and practices
    • Knowledge of basic accounting procedures
    • Knowledge of cost control procedures
    • Knowledge of administrative procedures

    Key Competencies:

    • Judgment
    • Decision-making
    • Problem-solving
    • Organizing and planning
    • Resource allocation and management
    • Delegation
    • Communication
    • Attention to detail
    • Coaching
    • Stress tolerance
    • Team member

    Experience:

    • Minimum of 6 Years in the Hospitality Industry and in the capacity of the role advertised.

    Salary

    • Very attractive and commensurate with experience.

    Method of Application

    Applicants should send their CV's to: hr@teclab-ng.com

    Note: Only qualified candidates will be contacted.

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