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  • Client Service Executive at an Industrial Printing Company - Stresert Services Limited

  • Posted on: 7 August, 2017 Deadline: 18 August, 2017
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  • Stresert Services Limited - Our client, an industrial printing organization based on the mainland of Lagos with equipment and facilities that cannot be rivalled in sub-Saharan Africa, is recruiting to fill the vacant position below:

    Client Service Executive

     

    Location: Yaba, Lagos

    Job Summary

    • The ideal candidate will act as the first point of contact on behalf of the company with clients; Serve visitors by greeting, welcoming, and directing clients appropriately; notifies company personnel of visitors’ arrival; Maintains security and telecommunications system.

    Detailed Job Duties

    • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
    • Directs visitors by maintaining employee and departmental directories.
    • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
    • Maintains a professional work environment and administrative support.
    • Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
    • Maintains safe and clean waiting area by complying with procedures, rules, and regulations.
    • Schedule and maintain appointments diary.
    • Coordinate incoming and outgoing mails, packages, and deliveries.
    • Supply information regarding the organization, products, services and policies to clients on enquiry.
    • Deals with compliant tactfully, calmly and politely
    • Reports and document issues for resolutions.
    • Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
    • Contributes to team effort by accomplishing related results as needed.
    • Inform line manager adequate information when the need arises.
    • Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service.
    • Any other duty as assigned from time to time.

    Desired Qualities:

    • The ideal candidate should have superior organizational skills; be self-motivated; resourceful; detail-oriented; energetic; have an excellent communication and interpersonal skills; have the ability to prioritize and handle multiple client/project queries at a time.

    Qualification, Skills & Other Requirements

    • HND/ B.Sc.
    • Must possess Telephony Skills, Good Verbal Communication, Multitasking Skills, Good Administrative Skills, Microsoft Office Skills and Listening Skills. Professionalism, Customer Focus, Organising, Informing, and Pressure Handling abilities are very essential.
    • Candidate is also expected to be aware of the roles of other office employees for smooth referrals on enquire.
    • Must have a minimum of three years experience as a customer service/client officer Post NYSC

    Work day; Salary

    • Work Days: Monday - Friday
    • Saturday: Half day (twice a month)

    Method of Application

    Applicants should send their Passport Photo and CV's to: recruitment@stresertservices.com using ‘Service Executive’ as subject of mail

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