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  • Posted: Aug 2, 2017
    Deadline: Aug 10, 2017
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    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Customer Service Manager

    Function of the Role

    • The customer service manager is responsible for the day to day running of the store.
    • She/he must ensure that the store is running smoothly and efficiently, staffs are properly assigned duties based on their areas of expertise and customers are satisfied.

    Key Responsibilities

    • Welcome and assist customers in choosing their service
    • Explain the outcomes of service offering to customers
    • Ensure that staff understands customer’s request
    • Promote the company products
    • Manage the company’s social media pages
    • Organize staff schedules including home service
    • Assist in selecting and recommending new inventory
    • Manage the store supplies to minimize waste
    • Oversee booking of service appointments to avoid scheduling conflict
    • Work with staff to meet sales targets
    • Enforce work standards and ensure compliance
    • Handle all customer complaints and resolve issues
    • Ensure that all staff are properly trained
    • Create and maintain payroll and expense reports for the owner
    • Manage employees performance
    • Recommend and justify need for additional staff
    • Oversee the appearance of the store
    • Liaise with regulatory bodies
    • Keep records and receipts
    • Assist staff in performing their duties especially when the store is busy
    • Regularly check and maintain the store equipment.

    Requirements
    Educational Qualification:

    • Candidates should possess at least a B.Sc in any relevant field.

    Experience:

    • 2 Years experience

    Skills and Abilities:

    • Exceptional customer care skills
    • Strong interpersonal skills
    • Able to use initiative in taking decisions
    • Exceptional organizational skills including record keeping
    • Strong time management skills
    • Ability to work calmly under extreme pressure
    • Excellent knowledge of the beauty industry
    • Excellent cash handling skills
    • Great attention to details
    • Good written and verbal communication skills
    • Must be able to prepare management reports and correspondence

    Personal Attributes:

    • Have a deep desire to work in the beauty industry
    • Very sociable
    • Very social media savvy and knowledgeable of current trends
    • Ability to work well with others and influence subordinates to work
    • Excellent written and verbal communication skills
    • Ability to work flexibly and under initiative to achieve set objectives
    • Open to challenges.

    Work Environment:

    • Work in the store.

    Reporting Relationships:

    • Customer Service manager will report to the business owner.

    Method of Application

    Applicants should send their Application letters and CV's to: recruitment@owensxley.com

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