Graduate IT Officer at Yes-Africa Global Resources Company

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Support the warehouse supervisors with additional information from the database.
• Participating in defining future processes and translating into functional requirements.
• Categorize issues and escalate where necessary to the appropriate next level.
• Provide solutions for equipment failures like scanners, printers.
• Prepare system and performance tests.
• Monitor installation of software delivery notes and test bug fixes.
• Planning and undertaking scheduled maintenance upgrades.
• Talking to clients and computer users to determine the nature of problems.
• Responding to breakdowns.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing equipment and replacing parts.
• Supervising junior engineering and technical staff.
• Agreeing timescales.
• Obtaining replacement or specialist components, fixtures or fittings.
• Checking computer equipment for electrical safety.
• Maintaining records of software licences.
• Managing stocks of equipment, consumables and other supplies.

Qualifications

• Bachelor's Degree in Computer Sciences, Information Technology and any other related field.
• At least 1-3 years’ experience in an IT support role.
• A recognised IT certification.

Key Skills:

• Technical skills.
• Organisational skills.
• Interpersonal skills.
• Communication skills.
• Patience.
• A meticulous and methodical nature.
• A logical mind.
• Capable of working well under pressure.
• Enthusiasm to be continually learning.