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  • Posted: Jul 20, 2017
    Deadline: Not specified
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    Akintola Williams Deloitte is the Deloitte Touche Tohmatsu Limited (DTTL) member firm in Nigeria and the oldest indigenous professional services firm in Nigeria. The firm was established in 1952 by Mr. Akintola Williams, FCA, CFR, CBE, the doyen of the accountancy profession in Nigeria. Our approach to corporate responsibility is shaped by the recognition...
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    Customer Service Representative (Hausa Speaking)

    Requisition Code: NG138379VA
    Location: Lagos

    Why Join us?
    At Deloitte, we:

    • Make an impact, expecting the exceptional from our highly talented professionals
    • Connect strengths, celebrating and developing the unique strengths of our people
    • Accelerate ambitions, valuing work and life
    • Inspire our people as tomorrow’s leaders, helping them thrive at every level
    • Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity.

    Role Summary

    • The ideal candidate must be proficient with the use of Microsoft office tools, good communication skills, answering phones, and working with customer service needs.

    Responsibilities
    The candidate will be required to:

    • Effectively Receive and handle inbound & outbound calls
    • Communicate effectively to customers in a professional manner
    • Document outcomes of phone calls

    Qualification/Role Specific Competencies/Soft Skills
    To be eligible for this role, candidates must:

    • Possess minimum of HND/B.Sc degree from any recognized polytechnic or university in Nigeria
    • Possess post-NYSC work experience
    • Management certification would be an added advantage
    • Be proficient with the use of Microsoft Office tools
    • Have any relevant work experience in a professional environment
    • Have good interviewing and report writing skills
    • Computer literate and ability to use Microsoft office tools i.e. MS-word, excel, power-point etc.
    • Excellent written and oral communication skills
    • Be fluent in English and Hausa languages
    • Maintain high level of confidentiality and integrity
    • Have good multi-tasking skills, positive attitude to work, be a good team player

    Method of Application

    Interested and qualified? Go to Deloitte on jobs2.deloitte.com to apply

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