Contact Centre Agents at Workforce Group

Location: Lekki

Job Description

• We are currently seeking Contact Centre Agents for a telemarketing job at our head office in Lekki, Lagos.
• Contact Centre Agents are expected to sell software subscription packages to various kinds of SMEs within Lagos.
• Contact Centre Agents are expected to sell 20 - 30 subscription packages to SMEs and event planners very month.
• They will earn a basic pay of N20, 000 and a 20% commission each subscription that is sold.

Responsibilities

• Cold calling customers to inform them of the benefits of becoming an active subscriber.
• Build strong relationship with clients, gather feedback and effectively inform potential Clients.
• Convert business leads into sales by building a relationship with potential clients and relating software benefits into solutions for their businesses.
• Follow up on all existing subscribers and gather feedback.
• Adequately resolve all customers’ complaints and provide adequate information on all inquiries.
• Keep accurate data on potential clients and pass it on to the Sales Agents to enable them efficiently convert leads into sales.

Requirements

• Must be OND and O' Level Holder.
• Must be resident in Lekki and environs.
• Must have excellent communication skills
• Smart and can adapt to new work environments.