Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 19, 2017
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Sproxil uses mobile technology to combat counterfeiting and increase brand equity with innovative, consumer-focused product protection and targeted marketing solutions. Its award-winning Sproxil Defenderâ„¢ technology drives revenue and engages consumers at point of sale through brand assurance, fraud protection, and loyalty rewards. Sproxil...
    Read more about this company

     

    Service Delivery Associate

    Overview
    The ideal candidate will be a strong support to the Service Delivery department in managing loyalty campaigns, ongoing service delivery and service troubleshooting. He will gain much experience working with global colleagues, have the opportunity to contribute to the enhancement of Service processes by identifying and evaluating opportunities for improvement. In addition, he will have input in the overall service delivery, in determining how services are implemented and in innovations that impact lives.

    Responsibilities
    The ideal candidate will provide huge support in managing relationships with various Sproxil service providers and integration partners and provide customer service to Sproxil clients as follows:

    • Manage all IT related requests in Sproxil Nigeria;
    • Liaise with his/her supervisor in clients’ on-boarding;
    • Proactively monitor service challenges with a view to ensuring delivery of quality service;
    • Enhance Sproxil’s service processes by identifying and evaluating opportunities for improvement;
    • Understand clients’ requirements and address clients’ needs promptly;
    • Proactively address issues escalated from clients and see through to resolution;
    • Support the development and implementation of systems and procedures to improve  service delivery;
    • Provide support to sales team, understand and attend to their requests;
    • Ensure positive clients satisfaction and maintain relationships with clients;
    • Process, track and ensure timely delivery of client orders in line with documented Service Level Agreements;
    • Develop and maintain inventory and stock control system for labels in store;
    • Take stock and report on stock movement periodically;
    • Ensure timely delivery of labels by continuous follow-ups with  Sproxil’s suppliers;
    • Manage documentations related to clients orders and deliveries;
    • Deal with clients’ inquiries and requests at all levels;
    • Provide customer service; manage relationships with the call centre and other service providers.

    This position will be based in Lagos Nigeria but the desired candidate will be expected to collaborate with other Sproxil team members outside Nigeria. The candidate would have a flexible work schedule in order to accommodate the global team.

    Qualifications

    The ideal candidate will possess the following:

    • A degree in IT or Customer Service related discipline.
    • A minimum of three (3) years experience in IT or Service Delivery related and client-facing role;
    • Knowledge of telecom and mobile landscape in Nigeria will be an added advantage.

    Skills

    • Excellent organizational, communication and interpersonal skills;
    • Great data capturing, processing and reporting skills;
    • Ability to multi-task, pay attention to details and meet deadlines;
    • Proficiency in MS office suite;
    • Focused, analytical and results driven;
    • A team player with a positive attitude;
    • Outstanding follow up, organization and time management skills;
    • Excellent vendor management skills.
    • Sproxil is an equal opportunity employer.

    Compensation
    This will be a full time salaried position; pays competitively based on qualification and experience.

    Method of Application

    Interested and qualified? Go to Sproxil on sproxil.bamboohr.co.uk to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Sproxil Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail