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  • Posted: Jul 19, 2017
    Deadline: Not specified
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    Tequila Nigeria is an experiential marketing agency, offering a holistic approach to brand building and consumer engagement that help our clients create a larger share of the future. We have been in business for 20 years and counting and in that period we have established a strong reputation for working with world class companies to implement major events, p...
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    Call Center Agent

     Your key responsibilities will include:

    • Make inbound and outbound calls
    • Provide customers with product and service information
    • Resolve customers’ complaints
    • Follow up customer calls where necessary
    • Capture customer information into the Customer Relationship Management (CRM) system
    • Identify and escalate priority issues to Supervisor

    Working knowledge, skills, competencies and attributes

    • IT Savvy (Microsoft office tools and any web browser)
    • Sound knowledge of clients’ products or services.
    • Excellent data entry and typing skills
    • Excellent interpersonal and communication skills.
    • Excellent team player.
    • Be able to work under pressure.
    • Be highly self-motivated and well organized.
    • Problem Solving ability
    • Attention to details
    • Ability to communicate fluently in English language and a local language.

    Qualification and Experience:

    • First degree in Medical/ Medical Sciences
    • Experience in Call centre operations will be an advantage

    Method of Application

    Send your application to recruitment@tequilanigeria.com

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