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  • Posted: Jul 14, 2017
    Deadline: Jul 30, 2017
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    Synapse Services is the largest provider of Mental Healthcare Service in West Africa. We provide patient centred care in a calm and serene environment with a robust mixture of Local and Internationally trained professionals.
    Read more about this company

     

    Customer Service & Admin Officer

    Locations: Ajah and Ikeja, Lagos

    Principal Duties and Responsibilities

    • Patient Management: Serves as the first contact to parents and their wards, and maintains a cordial relationship with them.
    • Clearly address their inquiries
    • Opens files for new clients after registration fees has been paid
    • Take enquiry from patients or their relatives, upon admission inform patient’s family member about our prices and ensure they fill the “Inpatient Admission form”.
    • Print out copies of price list for both in and Out Patient prospects. Take UDT enquiries and contact the Ward manager/Nurse on duty for the exercise.
    • Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
    • Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number, and retrieving of patient files when client come for follow up.
    • Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required, photo copying and distributing materials, correspondence.
    • Receive, dispatch and disseminate official correspondence
    • Assist in the procurement of office items when need arises.

    Qualifications and Requirements

    • Minimum of HND/ B.Sc in a relevant course
    • Must have completed NYSC.
    • Attention to detail.
    • Good listening ability.
    • Strong communication and interpersonal skill.
    • Excellent relationship management.
    • Proactive problem solving approach.
    • Stress tolerance.
    • High level of professionalism.
    • Ability to maintain strict confidentiality.
    • Must have excellent interpersonal skill
    • Proactive problem solving skill and a friendly disposition
    • Related working experience will be an added advantage.
    • Candidate must be a resident of Lagos State (Ajah or Ikeja)

    Method of Application

    Applicants should express their interest by sending their Curriculum Vitae to: hr@synapseservices.org with the position and Location as the subject of the email e.g "Customer Service & Admin Officer - Ajah, lagos".

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