• Network Operations Manager at e.Stream Networks Limited

  • Posted on: 13 July, 2017 Deadline: 18 July, 2017
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  • e.Stream Networks Limited, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.

    Network Operations Manager

     

    Reports to: GM Technical

    Job Purpose

    • Responsible for managing the network operations team in-order to deploy quality service, maintain 99.9 % service availability and provide proactive network efficiency by delivering prompt service support at 1st and 2nd level of escalations.
    • Services to be deployed and supported are Internet and VPN which are deployed via various last-mile access technologies such as VSAT, Optic Fiber, Microwave Radio, Wifi and Outdoor 4G LTE.

    Duties and Responsibilities
    Strategic Insight and Integration:

    • Provide clear direction on all Operational Process and Procedures (both tactical and strategic goals) for an efficient network operations.
    • Development and adhering of standard operating procedures for deploying all our products and services.
    • Develop the unit annual budget and providing inputs to the departmental annual budget.
    • Provide technological innovation to deploy more services which are cost effective.
    • Keep abreast with latest happenings in Last-mile access technologies.
    • Attend project & departmental meetings

    Technical / Analysis and Problem Solving:

    • Ensures eStream services are deployed in accordance to the quality standard and specifications.
    • Ensures proactive monitoring of all services to deliver 99.9% availability.
    • Ensures that there is no course to revisit sites deployed within 6months.
    • Provide proactive technical solutions on network issues escalated to the 2nd level.
    • Ensures 90% implementation of the annual maintenance plan
    • Ensure all resolvable issues (within control) are resolved within the specified OLA time.

    Leadership:

    • Ensure team maintains and updates knowledge base related to supported technologies and applications
    • Manage Regional Field Service engineers for optimal network operations.
    • Team lead special deployment projects.
    • Regular training of Service Desk team members for effective 1st level troubleshooting
    • Regular coaching of direct reports

    Interpersonal, Relationship Management & Collaboration:

    • Establish and maintain good working relationships with other departments, teams and Clients.
    • Liaise with 3rd party vendors in delivering quality service.

    Communication:

    • Provide and present companywide Weekly Operational Status reports including Service Deployment Report to all stake holder.
    • Escalate 3rd level issues (not within control) to OEM’s; 3rd party providers and SM Network Planning & Optimization.

    Customer Focus:

    • Ensure adherence to customer specification and SLA
    • Prompt resolution of 2nd level issues and some 3rd

    Financial Management:

    • Develop annual budget for the department

    Requirements
    Education & Work Experience:

    • Bachelor's degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
    • Minimum of 7 years work experience in a relevant role.
    • At least 5 years’ experience in an ISP environment deploying Microwave radio, VSAT Links and Wifi Solutions.
    • Affiliation with 2 relevant professional bodies.

    Competency, Skills & Certifications:

    • Project Management Training (PMP)
    • GVF 510 Certification
    • CWNA Certification
    • iDirect IOM (or similar training)
    • MTCNA / CCNA - Cisco.
    • Strong RF Technology Skills - Aviat, Dragon, Cambium, Mikrotik, Ubiquiti.
    • VSAT technology Skills - iDirect Technologies.
    • Leadership, Relationship & People Management

    KPIs:

    • Ensure all deployment are done within 7days.
    • Ensure Quality of deployment meets 100% eStream standard.
    • Ensure a weekly record of 99.9% of network availability.
    • Ensure all 1st and 2nd level escalation are done within agreed SLA
    • Ensure 20% cumulative quarterly cost savings on all deployment.

    Working conditions:

    • The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
    • The incumbent may be required to travel out of station often.

    Physical Requirements:

    • This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

    Direct Reports:

    • Team Lead, Service Deployment
    • Regional Field Engineer
    • Power Technician and Riggers
    • Shift Engineers

    Method of Application

    Interested and qualified? Go to career website on www.estreamnetworks.net to apply

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