Hajj & Umrah Travel Business Manager at a Top Travel and Tour Organization - Stresert Services Limited

Location: Lagos Island
Reports To: MD/CEO

Job Description

• We require the service of a Hajj & Umrah Travel Business Manager who will be in charge of the overall Operations and the general growth of the Travel Agency.

Responsibilities
Operations:

• Overall management of the Travel Agency
• Supervise the daily activities of the Company
• Design operational plan for the company
• Drive the company’s marketing policy
• Sign-on of new customers to the company
• Drive growth of clientele base
• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
• Contribute towards ensuring company’s budget for actualisation and realisation for the year.
• Management of existing clients: 100% customer retention and improved turnaround/response time
• Prompt resolution of customer issues and complaints
• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
• Ensure actualization of business targets
• Ensure high standard of customer experience always
• Develop strategies to achieve visibility for the Company
• Attending Agency’s meetings and appointments
• Generating enough income to defray all Agencies’ expenses
• Recruiting the best hands for the Agency
• Prepares Weekly and Monthly Marketing Call Plan
• Monthly Operations & Marketing Report

Financial Tasks:

• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
• Prepare Annual budgets with the MD/CEO
• Implementation of the budgets
• Keeping Agency’s records and accounting
• Monitor and ensure prompt invoicing of executed jobs
• Liaise with Bank account officers to ensure smooth operations with the banks.
• Follow up on loan repayments to avoid default

Maintenance Tasks:

• Facilities/ equipment management
• Maintain data base

Requirements

• Must be a graduate with background in Social Sciences ( BSc/HND)
• Must have at least 5 - 7 years cognate experience in a reputable travel and tour organization in the same capacity
• Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc

Salary
Salary is negotiable based on experience.

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(job ref: LDOS)

Details:

A pioneer and Market Leader in the Dry Cleaning/Laundry Service Industry dedicated to ensuring international best practice in its Operations, and Service output currently seeks the service of an enthusiastic and innovative Laundry Operations Supervisor.

Job Location: Yaba, Lagos State (proximity to work is essential).

JOB PURPOSE

• Plan, organize and coordinate all Operations activities; maintain operational efficiency by establishing and enforcing organization standards.

KEY RESPONSIBILITIES

• Provide overall guidance, leadership support and strategic direction in the execution of the Operation functions and activities.
• Ensure timely, high quality and cost effective production is maintained always.
• Liaise with relevant departments in ensuring that all logistics, materials and other requirements are available.
• Ensure smooth operation of all equipment for smooth running of the operational activities.
• Monitor service standards and ensure strict adherence to quality control standards.
• Create systems and procedures for operating practices, record-keeping systems.
• Maintain safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources.
• Assign responsibilities to laundry machine operators and supervise them to ensure timely delivery of high quality results.
• Identify areas of improvements/changes and recommend new processes and improvements.
• Ensure the laundry machines are serviced as at when due.
• Prepare agreed periodic activity and performance reports for the attention of the superior Manager.
• Any other deliverables of similar responsibility assigned from time to time.

REQUIRED QUALIFICATION & EXPERIENCE

• B.Eng or HND in Mechanical Engineering or related field.
• Minimum of 3 – 4 years Operations Management Experience.
• Should possess essential Management skills, such as Leadership and Team Building.
• Must possess Conflict Resolution, Effective presentation and report writing skills.
• High energy with hands-on approach to responsibilities.

MODE OF APPLICATION & WORK HOUR

• Work hours & Day: Monday – Friday (8: 00 am – 6: 00 pm); Saturdays (9: 00 am – 4: 30 pm)
• Salary is N80, 000/m.