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  • Hajj & Umrah Travel Business Manager at a Top Travel and Tour Organization - Stresert Services Limited

  • Posted on: 12 July, 2017 Deadline: 25 July, 2017
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  • Stresert Services Limited - Our client, a top Travel and Tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations, is recruiting suitably qualified candidates to fill the position below:

    Hajj & Umrah Travel Business Manager


    Location: Lagos Island
    Reports To: MD/CEO

    Job Description

    • We require the service of a Hajj & Umrah Travel Business Manager who will be in charge of the overall Operations and the general growth of the Travel Agency.


    • Overall management of the Travel Agency
    • Supervise the daily activities of the Company
    • Design operational plan for the company
    • Drive the company’s marketing policy
    • Sign-on of new customers to the company
    • Drive growth of clientele base
    • Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
    • Contribute towards ensuring company’s budget for actualisation and realisation for the year.
    • Management of existing clients: 100% customer retention and improved turnaround/response time
    • Prompt resolution of customer issues and complaints
    • Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
    • Ensure actualization of business targets
    • Ensure high standard of customer experience always
    • Develop strategies to achieve visibility for the Company
    • Attending Agency’s meetings and appointments
    • Generating enough income to defray all Agencies’ expenses
    • Recruiting the best hands for the Agency
    • Prepares Weekly and Monthly Marketing Call Plan
    • Monthly Operations & Marketing Report

    Financial Tasks:

    • Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
    • Prepare Annual budgets with the MD/CEO
    • Implementation of the budgets
    • Keeping Agency’s records and accounting
    • Monitor and ensure prompt invoicing of executed jobs
    • Liaise with Bank account officers to ensure smooth operations with the banks.
    • Follow up on loan repayments to avoid default

    Maintenance Tasks:

    • Facilities/ equipment management
    • Maintain data base


    • Must be a graduate with background in Social Sciences ( BSc/HND)
    • Must have at least 5 - 7 years cognate experience in a reputable travel and tour organization in the same capacity
    • Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc

    Salary is negotiable based on experience.

    go to method of application »

    Laundry & Dry-Cleaning Operations Supervisor


    (job ref: LDOS)


    A pioneer and Market Leader in the Dry Cleaning/Laundry Service Industry dedicated to ensuring international best practice in its Operations, and Service output currently seeks the service of an enthusiastic and innovative Laundry Operations Supervisor.

    Job Location: Yaba, Lagos State (proximity to work is essential).


    • Plan, organize and coordinate all Operations activities; maintain operational efficiency by establishing and enforcing organization standards.


    • Provide overall guidance, leadership support and strategic direction in the execution of the Operation functions and activities.
    • Ensure timely, high quality and cost effective production is maintained always.
    • Liaise with relevant departments in ensuring that all logistics, materials and other requirements are available.
    • Ensure smooth operation of all equipment for smooth running of the operational activities.
    • Monitor service standards and ensure strict adherence to quality control standards.
    • Create systems and procedures for operating practices, record-keeping systems.
    • Maintain safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources.
    • Assign responsibilities to laundry machine operators and supervise them to ensure timely delivery of high quality results.
    • Identify areas of improvements/changes and recommend new processes and improvements.
    • Ensure the laundry machines are serviced as at when due.
    • Prepare agreed periodic activity and performance reports for the attention of the superior Manager.
    • Any other deliverables of similar responsibility assigned from time to time.


    • B.Eng or HND in Mechanical Engineering or related field.
    • Minimum of 3 – 4 years Operations Management Experience.
    • Should possess essential Management skills, such as Leadership and Team Building.
    • Must possess Conflict Resolution, Effective presentation and report writing skills.
    • High energy with hands-on approach to responsibilities.


    • Work hours & Day: MondayFriday (8: 00 am – 6: 00 pm); Saturdays (9: 00 am – 4: 30 pm)
    • Salary is N80, 000/m.

    Method of Application

    Use the email(s) below to apply.

    • Hajj & Umrah Travel Business Manager -
    • Laundry & Dry-Cleaning Operations Supervisor -

    Applicants should send their CV's  using the job ref as the subject of the mail.

    Note: Experienced candidates will be invited for interviews.

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