• KeyStone Bank Requires The Services Of A RELATIONSHIP OFFICER

  • Posted on: 12 August, 2013 Deadline: 30 August, 2013
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  • KeyStone Bank requires the services of a relationship officer.

    Relationship Officer

    • Job TypeFull Time  
    • Job LevelExperienced Hire
    • QualificationBA/BSc/HND  
    • Experience 3 years
    • Location Nigeria
    • Job Field Banking  

    Job Description
    To build and cultivate relationships with potential/existing customers and translate those relationships into profitable business for the Bank

    Duties And Responsibilities

    • Act on behalf of and perform other tasks as assigned by the Branch Manager
    • Analyze and screen applications for credit based on the Bank’s credit risk procedures
    • Assist customers in the account opening process
    • Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the market
    • Ensure timely resolution of customer complaints and issues
    • Identify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needs
    • Initiate and carry out recovery action on non-performing credit facilities on assigned accounts
    • Maintain a comprehensive database of existing relationships/prospects
    • Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis
    • Participate in regional and other team meetings
    • Prepare monthly activity and performance reports for Regional Manager’s attention
    • Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
    • Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions

    Key Performance Indicators:

    • % of loan recovery
    • % of retained customers
    • CASA, Tenored, PBT achievement against Target
    • Customer satisfaction index
    • Dormant/Inactive account ratio
    • Loan loss Provision/Total Loans and Advances
    • Number of Performing/Non-performing Loans and Advances
    • Quality of credit portfolio maintained
    • Quality of customer base
    • Revenue/customer growth rate

    Minimum Education Qualifications:
    First Degree from a reputable University

    Post Graduate Qualifications:
    A relevant post graduate qualification or higher degree (e.g. MBA) would be an added advantage

    Professional Qualifications:
    Membership of a relevant professional management body would be an added advantage

    Skills And Competencies:

    • Knowledge of basic products and services in the Financial Services Industry
    • Possession of basic listening skills to understand customer requests
    • Ability to provide prompt, accurate and complete resolution to general
    • Requests and directs technical queries to the most appropriate solution provider
    • Excellent communication and interpersonal skills
    • Interpersonal and communication Skills
    • Computer Appreciation
    • Customer service orientation
    • Negotiation Skills

    Method of Application

    Click On https://global.keystonebankng.com/recruitment/login.aspx to apply.

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