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  • Posted: Jul 3, 2017
    Deadline: Aug 1, 2017
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    iROKOtv is a web platform that provides paid-for Nigerian films on-demand. It is one of Africa’s first mainstream online movie steaming websites, giving instant access to over 5,000 Nollywood film titles. iROKOtv is a part of iROKO Partners which is one of Africa’s leading entertainment companies, housing brands such as iROKING, an online music p...
    Read more about this company

     

    Bilingual Customer Support Agent

    Job Description

    • IROKO+ is a video-on-demand service distributed across all French Speaking Africa, via our partner CANAL+, a pay-TV leader in the region.
    • You will be working the 2-person customer service team, based in Lagos.

    Customer Service Mission

    • To provide excellent customer service by communicating with our customers professionally and respectfully in fluent written and spoken French.
    • To pay rapt attention to details, investigating and interpreting issues, for quick resolution.
    • To embody the voice of customers and to convey information clearly, confidently, and politely

    Position Summary

    • Solving or escalating Subscription Issues (subscription access issues, etc.)
    • Escalating any urgent product-related issues to Product Manager
    • Product-debugging and quality assurance testing
    • Interviewing users by phone, analysing survey results to drive a better understanding of user behavior

    Skills Required

    • Fluent in written and spoken French (mandatory)
    • Fast-learning and pro-active
    • Strong communication skills
    • Well-organized, manages deadlines, comfortable with Excel/Word/Power Point
    • Interested in tech products and entertainment industry

    Method of Application

    Applicants should send their CV's and motivation letters to: jobs@irokoplus.com (Mail Subject: Application - Bilingual Customer Service Heroe).

    Note

    • If your CV and motivation letter are approved, you will receive a call for verbal French proficiency assessment.
    • If your French proficiency is confirmed, you will be invited for a job interview at IROKO Partners office

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