Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security.
WFP is part of the United Nations system and is voluntarily funded.
Born in 1961, WFP pursues a vision of the world in which every man, woman and child has access at all times to t...
Requisition#: 57603
Location: Yobe
Job Purpose
- To collect, analyse and report on information to maximise efficiency of the logistics operations and activities.
Key Accountabilities (not all-inclusive)
Within delegated authority and in close coordination with VAM, Programme and Procurement, the Supply Chain Officer – Retail Management will be responsible for the following duties:
- Ensure the timely and transparent selection of sufficient retailers to meet the E-Voucher scale-up plan, in accordance with Procurement regulations, training and leading a team of Volunteers in retailer assessment and the use of the Retailer Onboarding and Contracting (ROC) App, and applying the selection criteria and weights agreed with Procurement and Programme;
- Ensure regular retailer performance monitoring against key performance indicators, through visits and SCOPE analysis against, and follow up on beneficiary complaints (also via the Hotline) related to retailer performance. Promptly report irregularities and potential fraudulent practices to the CRRT Coordinator and the CBT WG;
- Bring contractual performance issues to the attention of Procurement for corrective contractual measures;
- Build and develop productive relationships with retail network by coordinating monthly meetings in all locations with active retailers (Retailer Relationship Management);
- Build retailer capacity if/as required on food storage and handling techniques, pest management and rodent control;
- Build capacity and supervise the Volunteers tasked with data collection and information dissemination from/to retailers;
- Follow up with SC and Finance colleagues responsible for reconciliation and payment, for timely payment of retailers;
- In new areas under consideration for CBT, assess the structure and capacity of the local retail sector to deliver in-direct food assistance from a supply chain perspective (including SC mapping, operational risks, ‘early warning of supply’ indicators, any infrastructure/efficiency shortcomings and potential to overcome through capacity building, specific interventions through Special Operations, etc.);
- Undertake a comparative cost analysis of the delivery of direct and indirect food assistance, including impact on LTSH;
- Undertake Contingency planning: scenarios of rupture/sudden change and plans to ensure and improve supply;
- Take active part in the implementation- and performance analysis of CBT modality, attending the CBT WG as delegated, and recommend adjustments to CO management from a supply chain perspective;
- Coordinate with other key departments including VAM, Programme, Finance and Procurement as required to assure successful retail delivery;
- Perform other related duties as required.
Standard Minimum Qualifications
Education:
- Advanced University degree in Transport Economics, Supply Chain, Logistics, Engineering, Business Management or other related field, or First University degree with additional years of related work experience and/or training/courses.
Language:
- Fluency (level C) in English language.
Desired Experiences for Entry into the Role
Expected Results:
- Timely and transparent retailer selection according to scale –up plan and procurement regulations, and clearly documented/filed for audit purposes;
- Regular retailer performance reports using site visits and SCOPE analysis/dashboards;
- Reducing number of beneficiary complaints related to retailer performance (records);
- Macro supply chain assessments (using corporate standard templates) for new potential CBT areas;
- Cost benefit analyses, LTSH impact analysis;
- Contingency planning including hybrid- and in-kind back up plans;
- Active contribution to the inclusion of supply chain and logistics factors and constraints in CBT Working Group discussions (meeting minutes);
- Monthly reports / feedback on Retailer Relationship meetings (meeting minutes).
- Number of Logistics staff and volunteers trained in retailer selection and management; number of retailers trained in improved supply chain practices (pictures/reports/beneficiary feedback).
go to method of application ยป
Requisition#: 57503
Location: Yobe Application Link
Maiduguri Application Link
Organizational Context
- This job is found in Headquarters (HQ), Regional Bureaux (RB) and Country Offices (CO and Area/Field Offices. Job holders report to a Logistics Officer, Head of Unit or the designate.
- At this level, job holders demonstrate responsibility and initiative to respond independently to queries with only general guidance for all assistance modalities for both WFP and logistics common services. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders typically manage a small team, supervising and coaching staff.
Job Purpose
- To provide specialized support functions and/or supervise staff performing standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.
Key Accountabilities (not all-inclusive)
Within delegated authority and in close coordination with Finance and IT/SCOPE, the SC/Logistics Assistant – Retailer Invoice Processing will be responsible for the following duties:
- Checking & forwarding to Finance unit all invoices received from Sub Offices:
- SES created by Sub Office.
- Proforma Invoices signed by the required parties.
- GRN stamps in each invoice.
- Invoices tracked in Invoice Tracking System (ITS)
- Invoices verified and approved in SCOPE
- Record all invoices in the tracking register.
- Process & properly file the Dispute pro-forma invoices & NFRs, in accordance with the approved Reconciliation and Payment SOP.
- Reconcile the distribution with SCOPE and forward to Finance, who are responsible for the Bank Reconciliation, Report and bring discrepancies immediately to the attention of the Cash Team Leader.
- Assist in the implementation of Supply Chain risk mitigation actions in the approved Risk Matrix as required;
- Attend to Retailer Complaints related to payments:
- Feedback issued to the retailer within 24hrs of receiving the complaint.
- Filing the signed complaint form once issue is resolved.
- Monitor POCB consumption in WINGS / updating the tracking tool daily.
- Monitor all the active interventions every FRIDAY MORNING to ensure that settlements have been created. Update Procurement unit on the status of the ‘Downloaded Invoices’.
- Monitor the weekly invoice tracking system and follow up with Finance to ensure that all invoices are reimbursed on time.
- Monitoring the ITS and following up with sub offices to ensure that all ACTIVE and MOVING invoices are processed on time.
- Ensuring that invoices in SCOPE are verified and approved for all interventions under your jurisdiction.
- Any other responsibilities assigned.
4Ps Core Organisational Capabilities
Purpose:
- Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
- Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
- Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
- Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.
People:
- Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
- Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
- Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
- Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.
Performance:
- Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
- Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
- Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
- Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.
Partnership:
- Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
- Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
- Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.
Functional Capabilities
Supply Chain Management and Optimization:
- Demonstrates ability to design basic supply chain networks, including appropriately assessing and escalating challenges to ensure that WFP is able to provide consistent and uninterrupted service to its beneficiaries and partners.
Planning, Project & Resource Mgmt:
- Collects and analyses relevant technical data from diverse sources to forecast operational needs under various scenarios and makes evidence-based proposals.
Information Management & Reporting:
- Liaises with internal and external stakeholders to consolidate preliminary data analysis, draft reports and disseminate information that represents concerns and trends.
Market Analysis, Contracting and Operational Execution:
- Demonstrates ability to collect market information and process and analyse proposals in line with WFP standard rules and regulations in order to deliver efficiently.
Warehouse and Inventory Management:
- Demonstrates ability to implement operational warehouse procedures and normative guidance in order to manage WFP’s warehouse, handle inventory effectively through corporate systems, and ensure loss mitigation.
Technical Assistance and Coordination:
- Demonstrates abilities to provide basic technical advice and maintain effective (inclusive, collaborative, unified) logistics coordination mechanisms with humanitarian partners and other relevant stakeholders.
Standard Minimum Qualifications
- Education: University Degree/Diploma in Public or Business Administration, Logistics, Finance, Statistics, Social Sciences or related fields.
- Experience: At least 5 years of practical commercial/professional experience in one or more of the transportation and ancillary sectors: port operations, shipping, clearing and forwarding, air operations, large scale road/rail transport, distribution management and logistics finance management.
- Language: Fluency in English (written and spoken).
- MS Office: Good working knowledge of MS Office particularly Excel and Word
Desired Experience for Entry into the Role:
- Punctual, motivated and detail-orientated
- Experience in accounting, (logistics) invoice processing, invoice tracking
- Computer literate
- Familiarity with SAP a plus
- Ability to operate effectively and efficiently in a high-pressure and fast-paced department in which often involves rapid change
Terms and Conditions
- Quaified female candidates are encouraged to apply.
- Applications must be made on line only and in English.
- Only Nigerian national or holders of valid residence and work permits are eligible to apply for this position.