• Customer Service Representative at AMO Group

  • Posted on: 16 June, 2017 Deadline: Not Specified
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  • Amo Byng Nigeria Limited was established in 1987 to produce high quality Feed Concentrates, and Finished feeds. We supply our products to farmers all over the country and in West Africa. Our main objective is to operate a state-of-the-art Feed mill that will consistently provide the best quality products available in Nigeria.

    Customer Service Representative

     

    Main Responsibility:
    The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Responsibilities:

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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