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MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Division: Network Department
Core Purpose of the Job
- To plan and implement a highly effective and cost efficient, end-to-end network security framework within the MTNN voice and customer data networks.
Job Summary
- Define, establish and document IP security guidelines, procedures and policies, and implement network security best practices
- Define Firewall, access lists administration policies
- Develop test protocol for new applications to prevent compromising security
- Develop policies for customer authentication
- Direct the development and enforcement of information security and privacy policies in compliance with MTNN and telecommunication regulations and standards
- Help to establish and document IT security guidelines, procedures and policies, and implement network security best practices
- Identify and document IP customer security requirements
- Assist in planning and designing of secure networks
- Establish network security schemes, naming conventions, and application security
- Assist in the planning and designing of routed WAN and switched LAN networks
- Scrutinize customer design and determine impact on the MTN network in terms of security / assist customer in designing a secure solution for interaction between customer system and MTN network
- Providing Redundant and Load balance solutions
- Update Network Security diagrams and topologies.
- Design, installs, configures, manages, and maintains mission critical enterprise firewalls, IPS, VPN and other technical controls.
- Implement and maintain a suite of security metrics to enable the effectiveness of the security strategy and operation to be measured and related security issues to be understood and managed
- Implement network access control across different network segment on the IP/MPLS network
- Ensure security and preventative measures for unauthorized access.
- Escalate network related fault and network clearance rate.
- Ensure quality roll-out of new Data/services working with Marketing and IP System planning.
- Perform New Node implementation and cut over.
- Provide Emergency Maintenance on IP/MPLS Network with Security skills High Level trouble shooting.
- Achieve Planned Works Completion rate.
- Enforce security policies, in-line with CISO mandate
- Research, recommend, and implement new security solutions, products and controls
- Research on an ongoing basis new technology trends in order to map internal MTN customer’s needs to enabling technologies
- Understand the capabilities and limitations of enabling technologies
- Evaluate and trial new security-solutions and technologies before deployment
- Create technology inputs towards business cases and development plans, specifically related to network security technologies
- Project planning, management, control and reporting
- Assist in selecting suitable technology vendor in terms of technical compliance, in line with departmental rules and regulations and in collaboration with Procurement.
Education
- First degree in Computer Science / Electrical Engineering
- CISSP Certified Information Systems Security Professional would be an added advantage
- Cisco Certification to Professional Level required with a bias in Security
- CCIE certification would be an added advantage
Experience
- Minimum of 3 years’ experience which includes;
- 3 years in Security Operations Environment, including VPNs, Cisco Pix/ASA firewalls/Checkpoint firewalls, VPN solutions, IPsec, VPN Concentrators, Tacacs+ and Access-Lists, Load Balancing, Routing Protocols, Patch Management, Linux, Routers and Switches
- 2 years in Security Planning Environment including design and implementation of secure networks, service migration planning.
- Proven network security architecture knowledge across multiple security domains.
- Experience in multi-vendor network operations
- Solid security experience essential
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office.
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Division: Network Department
Core Purpose of the Job
- To plan and optimise the transmission network of MTN (especially the Core transmission-Metro, backbone & switch) within the specified region.
Job Summary
- Plan and design core transmission network capacity for mobile traffic backhaul
- Plan and design network protection and redundancy
- Monitor capacity utilization and provide adequate solution in place of congestion
- Provide detailed network diagram depicting the current status of the core transmission network
- Plan IP synchronization for the MTN CTN Network
Job Conditions:
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Education and Experience
- A first degree/HND in Electrical Engineering or a related discipline
- At least 3 years work experience, especially in Telecoms industry, including:
- Electrical radio engineering, network topology design and fibre optic transmission networks
- Experience in Transmission nodes, capacity dimensioning and service planning/integration.
- Experience in connectivity, route planning, node and route protection (ERP, APS,LAG,MSP, SNCP etc)
- Experience in the various transmission technologies such as SDH, OTN,DWDM, IP/MPLS , Carrier Ethernet and so on
- Experience in the use of IP and MPLS in network planning/integration
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Division: Network Department
Core Purpose of the Job
- To handle Enterprise Customers Links performance and also manage the performance team.
- Responsible for monitoring the performance of Enterprise Network Solutions projects against KPI’s.
- Responsible for maintaining and updating records of all Enterprise Solutions deployed and the accuracy there of.
- Interface with contractors ensuring network performance is within SLA.
Job Summary
- Review EBU project charters and develop supporting project work plans /revise as appropriate to meet changing needs and requirements as well as evaluate technical bids from contractors.
- Manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites), adhoc projects that may arise from EBU.
- Co-ordinate change request management for Network Enterprise Solutions and ensure changes are as planned without disruption to service delivery
- Drive capacity utilization and ensure Maximum asset utilization on Enterprise network elements.
- Drive the resolution of failures or degradations affecting the Transmission for an optimal network performance.
- Active participation on Problem resolution with all Network division stakeholders.
- Forecast the KPI’s threshold for all the measured KPI’s on the Network Enterprise Solution.
- Ensure understanding of MTN NWG ISO requirements for the department and ensure compliance with ISO guidelines
Education
- First Degree in any Engineering Course
Experience:
- Minimum of 6 years’ related work experience which includes:
- At least three (3) years in Performance Management in a telecommunications environment
- At least one (1) year in a leadership/ supervisory role within the same sector
- Experience working on a multi-vendor network
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
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Division: Network Group
Core Purpose of the Job
- Ensure end to end successful implementation and integration of Strategic enterprise projects while coordinating with different stakeholders.
Job Summary
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Review Enterprise Business Unit (EBU) project charters and develop supporting project work plans /revise as appropriate to meet changing needs and requirements as well as evaluate technical bids from contractors.
- Manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites), adhoc projects that may arise from EBU.
- Implement and manage project changes and interventions to achieve project outputs as well as generate progress reports on projects, migrations and upgrades.
- Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
- Manage day-to-day operational aspect of a project and scope, and handover of completed projects to NES operations.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
- Drive an increase in MTNN’s Net Promoter Score.
- Liaise with EBU, NES/Network Group operations on future strategy of platform, upgrades; and communicate to team.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
Job Conditions:
- Normal MTNN working conditions
- May be required to work extended hours
- Must have valid driver's license
- Open plan office
Education
- First degree in Electrical/Electronics/Computer Engineering
- Management degree advantageous
- Project Management or Education Certification (PMP, Scrum Agile, etc) would be an added advantage
- Professional Certification desirable in: – IT (Microsoft, ITIL, HP, Nokia etc), Quality (Six Sigma, etc)
Experience:
- Minimum of 6 years’ related work experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization
- Project management experience in IT/ Telecomm industry
- Experience with ICT network integration and service deployment
- Internationally Certified Quality Implementation desirable
- Experience in Telecommunications Transmission (Planning/Implementation/Operations)
Training:
- GSM System Basics
- IP Technology, Transmission/Transport Technology, ICT Engineering
- Project Management Training
- Transmission - equipment, media and software
- Quality systems – in Implementation, Investigation
- Leadership Training.
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Division: Network Group
Core Purpose of the Job
- Ensure end to end implementation and integration of enterprise projects
Job Summary
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
- Drive an increase in MTNN’s Net Promoter Score.
- Liaise with Enterprise Business Unit (EBU), NES/Network Group operations on future strategy of platform, upgrades; and communicate to team.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Review EBU project charters and develop supporting project work plans /revise as appropriate to meet changing needs and requirements as well as evaluate technical bids from contractors.
- Manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites), adhoc projects that may arise from EBU.
- Implement and manage project changes and interventions to achieve project outputs as well as generate progress reports on projects, migrations and upgrades.
- Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
- Manage day-to-day operational aspect of a project and scope, and handover of completed projects to NES operations.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
Education
- First degree in Electrical/Electronics/Computer Engineering
- Management degree advantageous
- Project Management or Education Certification (PMP, Scrum Agile, etc) would be an added advantage
- Professional Certification desirable in: - IT (Microsoft, ITIL, HP, Nokia etc), Quality (Six Sigma, etc)
Experience:
- Minimum of 6 years’ related work experience which includes:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
- Experience working in a medium to large organization
- Project management experience
- Experience with ICT network Planning, Implementation and service deployment
- Internationally Certified Quality Implementation
Training:
- GSM System Basics
- IP Technology, Transmission/Transport Technology, ICT Engineering
- Project Management Training
- Transmission - equipment, media and software
- Quality systems - in Implementation, Investigation
- Leadership Training.
Job Conditions
- May be required to work extended hours
- Must have valid driver's license
- Open plan office
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Division: Enterprise Business Unit
Core Purpose of the Job
- Assures consistent quality of Customer service management by developing and enforcing good policies, processes, procedures and systems; validating processes; providing documentation and managing implemented control.
Job Summary
- Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes to drive efficiency gains.
- Track and report on management and utilization of combined budget, resources and delivery schedules per project and per milestone.
- Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of transformation initiatives focusing on Customer centricity.
- Drive an increase in MTNN’s Net Promoter Score.
- Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
- Network and build solid relationships with internal units and relevant third parties) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
- Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
- Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
- Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
- Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
- Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Education
- First Degree or equivalent in Social or Management Science course.
- Professional Certification or MBA/MSc (added advantage).
Experience:
- Minimum 6 years’ experience which includes:
- Minimum of 2-3 years’ experience in an handling Service Level agreements & Operational Level agreements for mobile and ICT telecoms; with experience in supervising/managing others
- Experience working in a medium to large organization
- 2-3 years’ experience in technical sales (Pre sales telecoms engineering) within an enterprise business environment.
- 2- 3 years’ experience in handling and implementing customer loop feedback.
- 2-3 years’ experience in handling quality management and process compliance within technical environment.
- 3 years’ experience in managing technical projects delivery and remote/physical support ICT services.
Job Conditions
- Normal MTNN working conditions
- Open plan office
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- Job Type
- Qualification
- Experience 6 years
- Location Lagos
- Job Field General
Division: Network Group
Core Purpose of the Job
- Coordinate the dimensioning of key elements of the Network Enterprise Services department with all stakeholders (access, core) so as to meet present and future requirements in terms of subscribers, technologies etc.
- Lead team of functional specialists to define appropriate technologies to deliver cost effective solutions on various transmission media platform for Enterprise Business units customers
Job Summary
- Track and ensure information received from relevant stakeholders responsible for planning provides sufficient capacity to support marketing and enterprise business customer forecast and adequate headroom in line with NWG’s 366 strategy.
- Ensure proper documentation of projects, and procedures are provided and effectively communicated across all stakeholders.
- Maintain accurate and thorough knowledge of the national network through feedback from the Projects Team.
- Forecast quarterly material requirements to ensure availability for deployment on Network Enterprise Services/ projects.
- Provide support for presentations, meetings etc as required, for the Network Enterprise Services Sales team.
- Provide specialist technical support to all other department regarding the network and related problems.
- Ensure all input to Network Enterprise Services Network design is completed and received in a timely manner so that it falls in line with the business demands for rollout
- Ensure the NES network design strategy ensures technology evolution capability
- Accept orders from requesting customers or customer service functions for initial analyses and determination of service delivery requirements.
- Develop and present agreed service delivery schedules and final agreements on behalf of the stakeholder departments involved.
- Gain in-depth knowledge of the telecommunication industry (Global and Local) trends and developments in order to assess the technology and regulatory impact on MTN’s current and future business
- Ensure delivery on the following parameters:
- Radio network availability > 99.0%
- Core switch Network availability >99.0%
- Paps Recharge availability >98.5%
- Paps Call ability >98.5%
- Network Element Integration Cycle Time -< 1 day (Site Live: RFS – Live )
- < 5 days (CN Equipment integration)
- Planned events completion rate > 95%
- MTT Restoration (Major Outages) < 5 Hours
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Track and ensure the plans received from relevant stakeholders responsible for planning Fixed Line and Internet rollout matches unit’s requirements.
- Present managed service delivery business value and benefits to internal customers, stakeholders and influence them in the assessment, planning and management of related Enterprise Network Solutions projects.
- Interface with other department within Network Group and other groups within the organization, particularly Marketing, Customer relations
Job Conditions:
- Normal MTNN working conditions
- A valid driver’s license
Education
- First degree in Engineering, Communications
- Fluent in English
- Advanced Cisco technology training & certification will be an added advantage
Experience:
- Minimum 6 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
- Experience working in a medium to large organization
- Good knowledge of Wireline and Wireless technologies and the definition of solutions utilising them
- Good knowledge of Cambridge broadband products, Intracom Microwave and fiber optics transmission medium, RAD last mile access technologies and future road map,
- Stakeholder relationship management; customer service experience and orientation
Training:
- Programme Management Training
- Technology conferences and workshops
- MTN NWG Africa seminars /workshops
- New technologies seminar / training
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Division: Network Group
Core Purpose of the Job
- To co-ordinate the entire operation and maintenance of all mechanical and electrical systems at MTNN installations (Network sites, Switch centre and BTS/TX) within the assigned region and provide 2nd level support to regional operations team.
Job Summary
- Ensure spare power capacity is available for redundancy and future installations and provide 2nd level support to regional operations in assigned areas/ region.
- Maintain optimal performance of all cooling and power systems within the region (Switch & BTS).
- Conduct routine maintenance of all power and cooling systems at MTNN installations and leased property within assigned area and ensure they are within MTN Specifications.
- Maintain prescribed computerized maintenance management system and prescribed management information system for ESS operations in the region.
- Produce monthly reports on ESS activities within the region.
- Assist to direct the implementation and maintenance of efficient management information system for ESS operations in the assigned region.
- Coordinate data gathering for the duration of NEPA (Local Power Source) power outages, power consumptions for the rural and urban BTS/TX sites including the switching centres within the assigned region.
- Monitor maintenance contracts for regional contractors.
- Ensure continuous improvement of processes and procedures to foster efficiency of ESS operations within the assigned region.
- Ensure that power and cooling system parameters at MTNN installations and leased property within the region are within MTNN specifications.
Education
- First degree in Electrical/Electronics, Mechanical Engineering from a reputable institution
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with operations and Maintenance of diesel generators of various capacities
- Experience working in a medium organization
- Experience in design, implementation and maintenance of power AC/DC backup systems and cooling systems in telecommunications industry
- Public Main Supply systems and infrastructures maintenances for the GSM Power
- Must be computer proficient with good analytical skill and good Vendor Management, supervisory and Leadership skill
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
- Tool of trade provided
- National and International travel and a valid driver’s license.
- On standby 24/7 throughout the year.
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Division: Network Group
Core purpose of the Job
- To develop, drive and support optimal initiatives/projects to enhance, evolve, standardize and modernize the architectural design, planning and optimization of transmission/IP network infrastructure to improve business’s performance.
- To interpret business requirements into technical network solutions framework; providing technology road-maps governed by strategic business direction and requirements, as well as resourcing and financial considerations.
Job Summary
- Design and direct implementation of cost effective and efficient transmission system
- High level support in resolving the teething problem with the migration from TDM to IP network
- Provide high level technical planning support to IP and transmission access planning
- Consolidate planning information for regulatory reconciliation
- Maintain capacity and functionality requirements timeously and ahead of traffic needs for transport network
- Continuously ensure optimal routing of traffic end to end over the transport network
- Scalable processes and workflows for planning IP resources across various MTNN regions.
- Suggestions for transport network expansion/re-dimensioning, and quality-related fault resolution
- Documentation of High and Low Level transport network designs across MTNN regions.
- Regional transport network performance report
- Understand the capabilities and limitations of new technologies, applying best practices when designing the transmission network
- Request funding (PPOE) and issue request for proposal(RfP) to vendor, verify bill of material and confirm order of equipment and services
- Drive the strategy for next generation transmission network to ensure end to end Ethernet/IP functionality
- Develop a system of KPI & measurement systems for weekly, monthly performance evaluation of transport networks (microwave, fiber, copper, satellite and packet)
- Develop procedure for feature/quality test for use by responsible parties
- Analyze trial and determine the type of equipment to be used to deliver efficient and effective transport system.
- Provide guidelines for implementing newly introduced transport system
- Develop evolution path to NGN (New Generation Network) equipment for PMP, PTP, WiMaX, Ethernet Microwave radio, IPRAN etc
- Develop concept for new technology/solution introduction into the transport network and see through the process from initiation to approval
- Ensure evaluation and specification of new Access and Core Backbone Transmission Network Features
Vendor meeting engagement
- Participate in the translation of the transmission strategy and architecture into near term plans
- Ensure translation of high level plan to low level design
- Interpreting the business direction and applying it to platform and network capacity management and optimization on TDM/IP/Ethernet network.
- Ensure alignment with Radio, Core (transmission) & IP designs
- Transmission Solution Reviews to align with the business objective
- Define, develop and integrate transmission projects into the MTNN network architecture to meet Customer requirements and optimize MTNN network architecture
- Develop framework for consolidated transport network NMS Faults, Configuration, Accounting, Performance and Security Managements (FCAPS)
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
Education
- First degree in the Sciences preferably in Engineering.
- Professional level certification in IP/MPLS technology e.g. CCNP/CCIP/JNCIP required. (Expert level preferred e.g CCIE/JNCIE preferred).
- Cisco, Ericsson, Huawei, Tellabs & other vendor specific technology training and certification will be an advantage
- Project Management (PMP) certification will be an advantage
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium& organization
- Experience in a delivery-driven communications network environment.
- Experience of transmission access network planning i.e. microwave/fibre design/planning
- Experience of packet network i.e. Ethernet/ IP/MPLS design/planning
- Sound understanding of Telecom standards and hands-on knowledge of IP transport mechanisms
- Good knowledge of Aviat, Cisco, Ericsson, Huawei and Tellabs transmission solution and products and future roadmap of transmission technology.
- Stakeholder relationship management; customer service experience and orientation
- Working with Cross functional Project team, lead projects and solution deployment for transmission
- In-depth knowledge of transport technologies: Microwave radio transmission, Optical transport network, IP/MPLS networks, ATM and IP protocols and Gbit Ethernet, MAN and NGN Technologies
- Know how to use software design tools for microwave, fibre and IP planning
- Good knowledge of 2G, 3G, WiMAX & LTE network and systems architecture
- Good knowledge of various NE’s (MSC, MGW, HLR, SGSN, GGSN etc) and understand traffic concepts, networks, nodes and inter-working
Job Conditions
- General MTN N working conditions.
- A valid driver’s license.
- Additional working time is usually required on a need basis.
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Locations: Lagos, Akure & North East
Division: Enterprise Business Unit
Core purpose of the Job
- To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
- To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.
Job Summary
- Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.
- Increase MTN market share by achieving set target through the sales of MTN Enterprise solution as well as development and maintenance of current accounts.
- Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
- Prepare weekly and monthly corporate sales status reports.
- Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
- Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
- Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business.
- Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions to meet their strategic corporate needs.
- Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
- Handle all customer requests for service successfully, fault reports and billing queries.
- Escalate and troubleshoot customer queries and complaints.
- Conduct research on potential customers and their disposable income on communication using the data mining system.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values
Education
- First Degree in Business Administration, Commerce or any other related discipline
Experience:
- 3 years’ experience in consultative selling within a telecommunications company
- Good business management experience
- Exposure to strategic sales planning
Job Conditions
- Standard MTNN working conditions
- May be required to work extended hours / weekends
- Tool of Trade Vehicle will be required for the Job
- A valid driver’s license
- May be required to work extended hours /overtime/weekends
- 80% of Work is carried out on the field
- Constantly on the road prospecting for new clients and selling more services to existing clients
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Division: Network Group
Core Purpose of the Job
- To measure the network indicators and provide NWG with data/information.
- To evaluate trends in network performance and recommend solutions to optimize network performance
Job Summary
- Monitor and ensure degradations on the radio access network are escalated to the respective Managed Services Vendors and Partners
- Ensure resolution of escalated issues within SLA
- Evaluate the impact of changes/parameter optimization on the radio access network
- Generate radio access network statistical analysis
- Provide insights and reports on the radio access network performance
- Analyze radio KPIs and measurements that reflect customer experience
- Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers, Customer Relations, IS, NWG, Corporate clients, etc) to ensure hitch-free sales operations
Education
- First degree in Electrical Electronics or Computer Science
Experience:
- Minimum of 3 years’ experience in an area of specialisation
- Experience working in a medium organization
- Technical experience in telecommunication environment
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
- Team based
- Field and office bound
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Division: Network Group
Core Purpose of the Job
- To manage the implementation of all and existing TX and BTS upgrade
Job Summary
- Review business and operations requirements for National Implementation Dept. in respect of and contribute to the development of the budget for TX/BTS Upgrade operations and services, as well as monitor related budget in line with business plan and departmental goals and targets.
- Evaluate existing network deployment and construction technologies, products and methodologies, enhancing and sustaining MTNN’s competitive advantage as a low cost network rollout organisation.
- Conduct regular review of the network deployment to guarantee timely installation and commission and resolve and escalate issues affecting project roll out of TX and BTS upgrades.
- Oversee the rollout of MTN TX and BTS upgrade, taking overall responsibility for maintenance of accurate site upgrade records and progress reports.
- Track, monitor and control all stages of TX and BTS Upgrades, ensuring the upgrades are kept within scope, within budget, of expected quality and risks mitigated and related contracts are administered effectively.
- Interface with site build contractors, vendors and local suppliers and carry out random checks to audit compliance with issued network deployment specifications.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Partner with MTNN’s Ecosystem Partners to deliver business value.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support strategy development and process optimization initiatives.
Education
- A first degree in Mechanical/Electrical/Electronics/Engineering
- MBA degree is an advantage
- Professional qualification from accredited engineering institutions
Experience
- 10 years applicable business experience which include:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- Experience in setting up performance criteria to drive staff efficiencies
- Experience in GSM Radio technologies
- Experience in setting up processes and procedures to enhance collaboration with ecosystem
- Experience including TX and BTS implementation
- Project Management experience within the Telecoms environment is desirable
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
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Division: Enterprise Business Unit
Core Purpose of the Job
- To provide professional in-life product management and value pricing inputs to the creation and maintenance of the Enterprise Solutions sales strategy and plan that will deliver shareholder value.
- Responsible, champion and lead for the development and delivery of pricing strategies, tactics, policies, processes, compliance and data for Business solutions, products and propositions.
Job Summary
- Perform financial assessments, profitability and pricing analysis pertaining to products and promotional offers.
- Complete financial models that depict financial viability of the product, rates to be applied and revenue shares.
- Take ownership of pricing strategy for Business solutions
- Evaluate the impact of various management proposals, provide decision support and establish and manage formal processes to proposal. Prepare documents for management approval as per the agreed process design.
- Incorporate business rules within a financial model to enable the effective evaluation of the product
- Recommend on alternative business case financial scenarios to achieve the most favorable financial return and risk profile
- Work closely with other financial and operational functions to understand the impact of various functions, and changes coming out of those functions to the organization
- Research and analyze the data market and competition; develop strategic pricing models to position the Organization ICT solutions in the corporate and SME markets
- Gather and analyze data (including company, customer and market information) to make intelligence pricing decisions
- Analyze market segment value and price options for respective market segments
- Analyze competitors’ cost, price and offerings in order to enhance the organization’s value positioning
- Price Design and Strategy - Create price designs, including development of price strategies, structures, models and tools, for products, customer segments and customer bids.
- Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation
- Perform data analytics that lead to the distribution of key business issues
- Develop and manage a process that drives information dissemination with marketing teams
- Approval - Gains approval for individual pricing strategies, tactical proposals, policies, processes, systems and tools.
- Regulation - Lead on individual regulatory issues for product(s) within customer segments.
- Compliance and Data - Lead and advise on price compliance and recovery through processes, governance procedures, accurate price data design and data build, pricing and compliance system development and management of price data implementation activities for products or within a customer segment
- Assist and advise stakeholders in making informed and effective business decision on product pricing
Education
- First degree (BSc or HND) in any related discipline
- Fluent in English
Experience:
- Experience in value pricing models
- Understanding of the dynamics in Telecoms environment
- Experience in business planning, business analysis, senior pricing or commercial role with track record of success is desirable.
- Experience in Project Administration/Coordination preferably in a telecomm environment
- Experience in hands-on accounting, financial forecasting and financial management
- Proven ability to work with cross-functional teams, to negotiate and gain consensus on difficult topics
- Relevant knowledge of products and their pricing
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
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Division: Network Department
Core Purpose of the Job
- Drive and direct the strategy, design, planning of MTNN’s radio (2G, 3G, 4G) coverage, quality and capacity in order to achieve a cost effective network design and provide adequate radio network capacity, good grade/ level of service and good overall network quality to enable higher revenue generation and excellent customer experience.
- Ensure planning vendors carry out the tasks set out in the contracts to consistently achieve Quality of Service KPI’s
Job Summary
- Review business plan assumptions for MTNN to define and develop the short, medium and long term business and operations requirement for Radio Base Station network coverage, capacity and quality.
- Forecast future network growth based on Marketing Unit’s estimated subscriber growth and ensures the radio network is designed in a cost effective way to achieve NWG’s 366 or other guiding rollout strategy as determined by Network Group top management.
- Define network technology, infrastructure and capacity management systems and planning tools required for higher accuracy and continuous improvement in radio network planning and rollout program management.
- Produce and manage annual OPEX and CAPEX budget plan for Radio Frequency (RF) planning.
- Ensure that detailed radio network plan is in line with the design strategy, consistent with Marketing Unit’s coverage requirements, and directly supports MTNN’s drive to stay ahead of competitors in all strategic areas.
- Provide accurate radio network rollout progress and impact information for updates to Marketing, Sales, Coverage Steering Committee and Executive Committee as required.
- Ensure that MTN Nigeria’s radio network design and optimization strategy is in line with European Telecommunications Standards Institute’s (ETSI) standards for GSM network design.
- Ensure that MTNN’s BSS network planning and rollout incorporates performance improvement objectives determined in the course of network optimization or as stipulated in the Business plan for quality and grade of service.
- Manage the implementation and actualization of infrastructure sharing and other rollout cost reduction initiatives.
- Define methods and authorize access levels and privileges on network planning tools and planning support systems.
- Ensure that the BSS network is designed to ensure technology evolution capability.
- Direct deployment, track and enhance radio network traffic handling capability, in order to enhance network efficiency and revenue generation capability.
- Identify, evaluate and track the development needs and performance of team members, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
- Ensure adequate proactive monitoring, analysis and tuning of network is being done by manages services Vendors as at when due.
- Maintain up to date knowledge of competitor quality, capacity and performance.
Education
- A first degree in Electrical/Electronic or related discipline
- Masters advantageous
Experience:
- Minimum of 8 years working experience.
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- Minimum of six (6) years’ experience on radio network planning and optimization in dynamic telecoms operator environment.
- Experience dealing with vendors/suppliers on technical and commercial issues
- Extensive experience on 2G, 3G Radio Network Planning & rollout program management.
- Experience in coverage area planning, radio capacity dimensioning, statistical analysis and reporting
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
go to method of application »
Division: Network Group
Core Purpose of the Job
- Responsible for the administration of In-House and Vendor supplied applications and the maintenance, support and upgrades thereof.
- Involved in the investigation and analysis of user problems and application bugs with subsequent problem resolution and technical testing of patches.
- The job also requires responsibility of the security of data and the technical architecture in which the applications are hosted.
Job Summary
- A sound understanding of the existing software applications and interfaces
- Adhere to all TSS Policies and Standards
- Administration of user security and access levels
- Monitor application performance and interact with technical teams to resolve performance issues
- SLA compliance with regards to user support (quick turnaround times on logged calls)
- Setup and execute technical test plans for application changes, new deployment and upgrades
- Keep all application documentation updated at all times
- Construct a proactive maintenance cycle per application
- Reconcile data flow via application interfaces i.e. MAPS data from network systems and planning data
- Keep abreast of business process changes and communicate these to team members
Programming Skills:
- PL/SQL and standard SQL
- Administration functions
- User security
- Application monitoring
- Specific application functionalities
Job Conditions:
- Normal open office planning
- Work within a multicultural, diverse and dynamic start-up environment.
- Projects and constraints may require overtime and weekend work
Education
- BSc - Computer Science or related field from a reputable institution or
- IT Certifications
Experience:
- Application administration within the Telecommunications sector
- Technical architecture of applications including:
- Hardware dependency and
- Data models
- Oracle PL/SQL Proficiency and relational database
- Knowledge of BSS/ MSS Architecture
- Technical report writing experience & Excel
- Basic XML & UNIX
- Basic knowledge of IIS Internet Information
Training:
- Formal training in application architecture principles, technology architecture and systems integration.
- Specific training on functional business processes
- User security training
go to method of application »
Division: Network Group
Core Purpose of the Job
- To provide professional support for ICT Solutions and related initiatives to new and existing business customers towards realisation of the Enterprise Services strategy and plans that will deliver shareholder value
- To work closely with the SM, Value Sales, EBU Marketing teams, IS and NWG and provide advisory support to SM, NES Solutions design as needed to meet operational targets for revenues, profitability and customer satisfaction in delivery of ICT solutions/ services.
Job Summary
- Experienced in business and technical sales capacity, including, but not limited to: technical presentations, solution roadmap development, architectural design of the solution
- Review market and internal conditions and provide professional inputs and advice to EBU Propositions and Marketing Relations in developing an EBU strategy.
- Marshall Technical and management resources appropriately and team with sales to drive sales cycle and account penetration.
- Provide insight into market trend in the ICT world and recommend strategic direction to meet future demands and technical requirements of corporate customers.
- Ensure effective management and delivery of Business Solutions Sales and services
- Manage the Technical Sales team to ensure efficient and effective delivery on set objectives
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Drive an increase in MTNN’s Net Promoter Score.
- Interpret customer’s business needs and articulate/demonstrate how MTN’s ICT services can benefit the customer and address their needs.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Capture and store in-life product management and value pricing information and provide data to support management decision-making.
- Present information in a structure that allows management to crystallize issues and articulate marketing strategy
- Advise stakeholders as regards corporate products rating on MTNN billing systems
- Assist and advise stakeholders in making informed and effective business decision on product pricing
- Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers, Customer Relations, IS, NWG, Corporate clients, etc) to ensure hitch-free sales operations
Job Conditions:
- Normal MTNN working conditions.
- Occasional local travel as required
Education
- First degree in Engineering, Computer Science, and/or Any other relevant Courses
- Cisco or Microsoft certification will be an added advantage
Experience:
- Minimum 6 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
- Experience working in a medium to large organization
- Relevant experience in Technical Sales, project, solution development, IT Service management and support Management
Training:
- Solution planning and development
- Advance level IP Networking, Internet and VPNs
- Internal conferences on cloud computing, telecommunications and consumer trends
- Relationship Management
- Project Management
go to method of application »
Division: Network Group
Core Purpose of the Job
- Responsible for the administration of In-House and Vendor supplied applications and the maintenance, support and upgrades thereof.
- Involved in the investigation and analysis of user problems and application bugs with subsequent problem resolution and technical testing of patches.
- The job also requires responsibility of the security of data and the technical architecture in which the applications are hosted.
Job Summary
- A sound understanding of the existing software applications and interfaces
- Adhere to all TSS Policies and Standards
- Administration of user security and access levels
- Monitor application performance and interact with technical teams to resolve performance issues
- SLA compliance with regards to user support (quick turnaround times on logged calls)
- Setup and execute technical test plans for application changes, new deployment and upgrades
- Keep all application documentation updated at all times
- Construct a proactive maintenance cycle per application
- Reconcile data flow via application interfaces i.e. MAPS data from network systems and planning data
- Keep abreast of business process changes and communicate these to team members
Programming Skills:
- PL/SQL and standard SQL
- Administration functions
- User security
- Application monitoring
- Specific application functionalities
Job Conditions:
- Normal open office planning
- Work within a multicultural, diverse and dynamic start-up environment.
- Projects and constraints may require overtime and weekend work
Education
- BSc - Computer Science or related field from a reputable institution or
- IT Certifications
Experience:
- Application administration within the Telecommunications sector
- Technical architecture of applications including:
- Hardware dependency and
- Data models
- Oracle PL/SQL Proficiency and relational database
- Knowledge of BSS/ MSS Architecture
- Technical report writing experience & Excel
- Basic XML & UNIX
- Basic knowledge of IIS Internet Information
Training:
- Formal training in application architecture principles, technology architecture and systems integration.
- Specific training on functional business processes
- User security training
go to method of application »
Division: Network Group
Core Purpose of the Job
- To provide professional support for ICT Solutions and related initiatives to new and existing business customers towards realisation of the Enterprise Services strategy and plans that will deliver shareholder value
- To work closely with the SM, Value Sales, EBU Marketing teams, IS and NWG and provide advisory support to SM, NES Solutions design as needed to meet operational targets for revenues, profitability and customer satisfaction in delivery of ICT solutions/ services.
Job Summary
- Experienced in business and technical sales capacity, including, but not limited to: technical presentations, solution roadmap development, architectural design of the solution
- Review market and internal conditions and provide professional inputs and advice to EBU Propositions and Marketing Relations in developing an EBU strategy.
- Marshall Technical and management resources appropriately and team with sales to drive sales cycle and account penetration.
- Provide insight into market trend in the ICT world and recommend strategic direction to meet future demands and technical requirements of corporate customers.
- Ensure effective management and delivery of Business Solutions Sales and services
- Manage the Technical Sales team to ensure efficient and effective delivery on set objectives
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Drive an increase in MTNN’s Net Promoter Score.
- Interpret customer’s business needs and articulate/demonstrate how MTN’s ICT services can benefit the customer and address their needs.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Capture and store in-life product management and value pricing information and provide data to support management decision-making.
- Present information in a structure that allows management to crystallize issues and articulate marketing strategy
- Advise stakeholders as regards corporate products rating on MTNN billing systems
- Assist and advise stakeholders in making informed and effective business decision on product pricing
- Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers, Customer Relations, IS, NWG, Corporate clients, etc) to ensure hitch-free sales operations
Job Conditions:
- Normal MTNN working conditions.
- Occasional local travel as required
Education
- First degree in Engineering, Computer Science, and/or Any other relevant Courses
- Cisco or Microsoft certification will be an added advantage
Experience:
- Minimum 6 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
- Experience working in a medium to large organization
- Relevant experience in Technical Sales, project, solution development, IT Service management and support Management
Training:
- Solution planning and development
- Advance level IP Networking, Internet and VPNs
- Internal conferences on cloud computing, telecommunications and consumer trends
- Relationship Management
- Project Management
Method of Application
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