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MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Division: Information Systems
Core Purpose of the Job
- Define and manage strategy for end to end testing of products /solutions and quality management within MTNN using qualitative approaches and test automation.
Job Summary
- Ensure the development of quality assurance policy and facilitate implementation of the policy.
- Manage the development of policy for testing applications and marketing products and services and facilitate the policy implementation.
- Review and approve QA improvement proposals and QA assessment reports of QA Manager and review the recommendations of the internal audit function as they relate to IS policies, standards and guidelines.
- Design, execute and maintain a Quality Assurance and Test Management strategy across all areas of the ISG business, including the necessary definition, development and deployment of quality assurance strategies that align with overall MTNN business objectives
- Develop and manage quality assurance and test metrics for performance improvement of all project deliverables/teams
- Implement ongoing quality improvement processes across all ISG areas:
- Develop and manage practices to raise quality during solution/product deployment such as: continuous integration, reviews, automated code testing tools (eg: static analysis tools)
- Develop / specify standards, methods, or procedures to determine solution /product quality or release readiness
- Create testing programs that address areas such as API and database impacts, software scenarios, performance testing, regression testing, negative testing, error or bug retests, or usability testing
- Develop and manage practices to ensure quality throughout all phases of deployment including requirements, design, and right through the test phases in all systems
- Evaluate and enhance all QA standards, technologies and approaches
- Identify deviance from standards, and suggest modifications to ensure compliance
- Ensure QA standards are met and report on compliance (including performance against QA Management plan, business KPIs and client KPQPs & SLAs).
- Manage planning and execution cycle of product testing efforts to meet committed delivery dates.
- Develop and implement test schedules and processes for components, performance, system and documentation, ensuring adequate resources.
- Develop status reports based on test completion/ findings and communicate these to team leaders, including any impact on the overall project plan.
- Anticipate program release problems and take corrective action, escalating as needed to resolve and achieve commitments.
- Participate in product design reviews to provide input on functional requirements, product designs, schedules, and potential problems.
- Ensure test procedures are well documented to ensure reusability and compliance with standards.
- Ensure software defects are documented using a bug tracking system and defects are communicated to software developers.
- Ensure viability, functionality and effectiveness of essential tools.
- Institute QA and Testing practices that ensures speed of delivery and quality of delivery and exercise sound judgment in making Quality and test thoroughness versus time-to-market tradeoff decisions.
- Create and Support Quality Management System (QMS) implementation activities.
- Drive best Quality and testing best practice, facilitate the identification of solutions subject to approval of GM Enterprise Services and lead a team of quality assurance and test engineers responsible for the integration, system, and regression testing of MTNN products/solutions.
- Organize and coordinate testing efforts for dozens of simultaneous projects and ensure that qualitative approach is deployed for solutions/product release.
- Support the implementation of internal and external audit recommendations that affect ISG and MTNN as whole.
- Keep current with new technologies and techniques across the Telecoms/ICT space.
Education
- First Degree in Economics or any IT field.
- Post Graduate degree in a relevant field is desirable
- Professional Certification (Six Sigma, PMP/, ITIL, ISEB).
- Project Management Certification (Prince 2/PMP)
Experience:
- Minimum of 10 years’ experience in Information systems Quality Management and Testing or a similar role which must include:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- Experience using Test Management and Automation tools
- Solid experience defining and implementing strategic QA and Test plans across all areas of business solution or product development, systems architecture, testing, client support and/ or ICT
- Demonstrated experience improving deployment practices to raise quality such as: continuous integration, code coverage analysis, code reviews, code quality tools, automated code testing tools (eg: static analysis tools)
- Experience managing testing throughout the SDLC ( unit testing, System Integration testing, performance testing, UAT, etc)
- Demonstrated experience administrating QA metrics, such as defect profiles and performance to entry/exit criteria
- Strong understanding of different software development life cycles (waterfall, iterative, agile)
- Thorough knowledge of testing and quality assurance within the UNIX and Windows environments and relational database design & use including SQL and other open source technologies
Job Conditions
- Normal MTNN office environment.
- Note: Multiple applications are not allowed.
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Division: Customer Relations
Core Purpose of the Job
- Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location
- To drive productivity, professionalism and operational efficiency in the attainment of excellent service delivery
Job Summary
- Develop test scripts and test cases
- Develop Product Concept and User Requirements Specification documents
- Coordinate User Acceptance Tests
- Participate in User Acceptance Testing processes for MTN products and services
- Provision of input into Product Concept Documents and User Requirement from a testing and customer support perspective
- Adherence to all defined operational guidelines
- Participate in the implementation of Frontline Empowerment Business initiatives
- Conduct research on MTN products/services in comparison to competition
- Conduct research on new and emerging technology within the Testing space – methodology, framework, best practices, gap assessment
- Research on root causes of top customer challenges and translate into criteria for allocation of priority on test cases
- Process mapping and documentation
- Provide support to the frontline on the use of deployed products, systems and services
- Conduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements.
Education
- First degree in any related discipline
Experience:
- Minimum of 6 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Experience in the service industry
- Experience in a call center environment
Job Conditions
- Normal MTNN office environment.
- Open plan office
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Division: Customer Service
Core Purpose of the Job
- Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location
- To drive productivity, professionalism and operational efficiency in the attainment of excellent service delivery
Job Summary
- Participate in the implementation of the back office and complains operational plans
- Adherence to all defined operational guidelines
- Ensure prompt and complete documentation of transactions on the Self Service Platforms
- Provide 2nd level support for queries from IVR, WSS, Self-Care application platforms
- Collaborate with 3rd level support to follow-through resolution of escalated queries
- Conduct daily, weekly periodic audits on the Self Service Channels
- Drive the Self- service adoption initiatives aligning to the organizational strategy
- Participate in post implementation product testing and UAT
- Assist in prompt resolution and escalations of customer queries to relevant stakeholders
- Assist in implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfaction.
- Participate in the generation of daily, weekly, monthly reporting and all reporting activities as the need arises
- Scripting and sourcing for resources for IVR recording, ensure the voice files are properly labelled in readiness for uploading
- Monitor the voice files on the IVR to ensure consistency and ensure proper process mapping and documentation
Job Conditions:
- Normal MTNN office environment.
- Extended work hours which may include weekend
Education
- First Degree or equivalent in Social or Management Science Course
- Membership of Professional Customer Service/Relations associations will be an added advantage
Experience:
- Digital media related experience
- Experience in a Customer Service related role
- Experience in Data mining and interpretation
- Experience in the use of Structural Query Language.
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Division: Customer Relations
Core Purpose of the Job
- Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers within designated location.
- To drive productivity, professionalism and operational efficiency in the attainment of excellent service delivery.
Job Summary
- Up and Cross sell MTN products and Services (Telemarketing) to grow spend.
- Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
- Monitor Accounts as assigned by partners.
- Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
- Educate customers on MTN products and services, functionalities, features and competitive advantage
- Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately
- Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.
- Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
- Collaborate with Segment management to develop customised educational content for customer education
- Combine customer care, sales, and routine administrative tasks
- Generate funds from sales and render after sales support service
- Handle cash and ensure correct amounts paid
- Collect customer phones for warranty repairs
Education
- First degree (BSc or HND) in any relevant discipline
Experience:
- 3 to 4 years’ experience in Customer service/operations role
- Proficiency in use of Customers service applications such as Agility, Seamfix, IFS etc
- Customer Complaints resolution skills
- Good Communication and systems applications knowledge
- Cash and Stock management skills
- Sound IT Knowledge of business and systems applications
- Experience in the Telecoms/Service industry
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Finance
Core Purpose of the Job
- Provide Administrative Support to the entire operations of the Tax unit, maintain best practice in record tracking relating to MTNN’s tax records, assist MTNN in meeting her tax compliance and statutory obligations to the State and Federal tax authorities and MTNN vendors/other third parties.
Job Summary
- Follow up all tax payment to SBIR and FIRS to ensure accuracy of records and receipts with tax authorities.
- Process all Withholding Tax remittances within MTNN and ensure accurate recording of receipts.
- Establish and maintain efficient and prompt electronic and hard-copy filing structure for all tax related documents.
- Prepare Withholding Tax schedules for tax payments to FIRS and all the (36) States Board of Internal Revenue.
- Collate and analyse data on CAPEX and OPEX suppliers to ensure tax compliance.
- Collate and analyse tax payment data for audit exercise and to respond to FIRS inquiries.
- Implement process and procedure for payment of tax to facilitate efficient operations.
- Collate and analyse data (electronic or hard) that will facilitate assessment of tax implication of business decisions.
- Prepare tax schedules for year-end statutory audit and maintain tax records and audit trail in strict compliance with MTNN policies and procedures.
- Ensure value is created when responding to enquiries concerning process and procedure for payment of tax
- Provide support to Tax Manager as may be required from time to time.
Job Conditions:
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
Education
- First degree in Accounting, Economics or any Finance related discipline.
- Part qualified professional qualification (ACA, ACCA, ACMA, CITN)
Experience:
- Minimum of 2 years’ experience in a Tax Consulting Firm or Tax Administration
- Experience working in a medium organization
- Experience in audit or relevant accounting functions or tax administration
- Strong Knowledge of ERP (IFS)
- Familiarity with good accounting practices and the Nigerian tax policy environment
- Experience in Records keeping and documentation
Training:
- Best practice in Tax Administration.
- Update in Nigerian Tax Laws.
- Soft skills (Negotiation Skills, Creative thinking, Effective Communication skills etc)
- IFS Training
- Understanding of IFRS
- Microsoft Office products
- Data Mining and Analysis
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Division: Sales & Distribution
Core Purpose of the Job
- To collate and analyse SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.
Job Summary
Evaluate performance measured against SIM registration channel objectives in the following areas:
- Trade Partner and Sub - Trade Partner Environments
- Walk-in-Centres
- Mobile Lite
- Connect Stores and Connect Points
- Other Sim Registration Agents
- Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
- Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
- Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
- Prepare monthly, quarterly and year to date (YTD) measurement reports.
- Provide functional support to Customer Acquisition Manager
- Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention /Churn trends and activity plans.
- Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
- Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
- Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Education
- First degree in Economics, Business Administration, Accounting or any related discipline in any related discipline.
Experience
- Minimum of 3 years’ experience
- Experience working in a medium organization:
- Project planning and reporting
- Sales/marketing or related function
- Experience using Data Mining Tools
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office.
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Division: Customer Relations
Core Purpose of the Job
- Ensure proper design, implementation and availability of technical support for user systems within assigned division/department.
Job Summary
- Conduct research and Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
- Monitor MTN Nigeria customer touch points to ensure adherence to defined customer service propositions across all channels (Call Center, Walk In, Self Service, Social Media/ Digital, Account Management).
- Conduct periodic assessments to identify issues and generate insight for management decision making.
- Coordinate and manage “Voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums) on applicable platforms.
- Develop and implement innovative service improvement programs through enterprise-wide culture and indoctrination initiatives.
- Develop and implement all Customer Education drives via diverse channels (TV, Radio, Email, Social Media, Self Service, Digital and Print Media).
- Periodic audit and review of the customer service blueprint to ensure adherence and propose improvements as required.
- Manage relationships with key customer impacting business units for service efficiency across all segments (High Value, Mass Market, Youth & Teens and Women).
- Ensure uniform and timely dissemination of customer impacting information (across all segments and channels) to the frontline.
- Manage and liaise with approved creative agencies (Advertising and Media) to develop creatives for the communication of service initiatives to customers.
Education
- First degree in any related discipline
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Experience in Customer Care and Management
- Some experience in formal business analysis
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Marketing
Core Purpose of the Job
- To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for market segment of the consumer market.
- Provide relevant and up to date information to aid proper decision making with the authority limits of the Brand Manager
Job Summary
- Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the segment
- Monitor projects and ensure they are delivered to budget and on time.
- Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
- Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
- Maintain and build brand strength through advertising, media and any other marketing means, managing relationship with key media agencies on a daily basis.
- Manage relationship with Finance and ensure funds are available for projects in line with budget.
- Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviours and values.
Job Conditions:
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
Education
- First degree in any related discipline
Experience:
- Minimum of 2 to 3 years' experience in product development
- At least 2 to 3 years' experience in segment proposition
- Customer contact and understanding of consumers
- Marketing plans, advertising materials and product life cycle monitoring
- Experience in Telecommunications Industry/FMCG
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Division: Information Systems
Core Purpose of the Job
- Develop, document and enhance business processes and technology for the Customer Operations Department.
Job Summary
- Identify business needs / project opportunities; and / or audit existing policies, procedures, practices and technology.
- Identify ways to streamline PPP’s and align them to international bets practice.
- Coordinate, manage and conduct research studies (making use of libraries, archives, the Internet, museums, art institutes and other sources of information).
- Study guidelines for projects prepared by the Infrastructure Planning Manager to outline research procedures to be followed.
- Plan research schedule according to a variety of research methods to be used, availability and quantity of resources, and number of people assigned to participate in the project.
- Ensure integrity of information collected, stored, shared or reported.
- Ensure all documentation is captured into the Knowledge Repository
Education
- First Degree in any related discipline
Experience:
- Minimum of 3 years’ experience in an area of specialisation.
- Experience working in a medium organization
- System analysis and design
- Process analysis and design
- Stakeholder Management
- System analysis and management
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Marketing
Core Purpose of the Job
- Support the development of new business opportunities with the purpose to capture value in new areas, typically outside and beyond current core MTNN businesses
Job Summary
- Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes (process optimisation, etc.), to drive efficiency gains.
- Identify a new opportunity/enhancement
- Develop and secure approvals of the Product Concept Document
- Develop the business case
- Work with CS to develop agreement and secure regulatory approvals.
- Produce the URS
- Provide project management support within the product development lifecycle of new MFSs: Monitor Technical Implementation participate in UAT and product launch
- Arrange for Trainings/Resourcing/and development Detailed PPPs
- Post product Implementation Support and Monitoring
- Adhere to defined policies, procedures and quality standards as agreed within the department.
- Report issues/queries related to PM meetings and other assigned tasks.
- Assist in gathering, sharing and acting on feedback related to customer satisfaction or need with regard to new initiatives related (MTN & 3rd Party branded content services).
- Participate in fostering a healthy and mutually beneficial partnerships with the internal consumer and enterprise business teams for jointly exploring new business opportunities
- Ensure value created through effective stakeholder management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviours and values.
Education
- First degree in any related discipline
Experience:
- Minimum of 2 years’ experience in Business Intelligence (Insight & Analytics); with experience in commercial legal competency and contract risk management
- Experience working in a medium organization
- Business/Product development
- Demonstrated experience in primary and/or secondary research
- Project Management experience
- Mobile Financial Services enterprise environment and platforms integration
- Deal structuring and product pricing
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Finance
Core Purpose of the Job
- To perform and manage treasury related analysis to ensure that there is efficient management of liquidity, optimal bank transaction and investments, and compliance to funding contractual obligations by MTNN.
Job Summary
- Query and verify all General Ledger balances relating to bank accounts, performing first review and recommendation of bank proposals before further review by Treasury Manager.
- Collate daily bank indicative quotes for investment placements to aid investment decisions made by Treasury, ensuring that escalated compliance issues and complaints relating to the banking SLAs are followed up.
- Collate and analyse data on cash movements, exchange rate movements, bank charges, interest rates, lending rates and placements, ensuring that payments, repayments, interest payments and underwriting fees are effected as per mandate
- Monitor cash sweeps from the various sub accounts to main accounts plus other transfers, liaising with MTNN banks on immediate service issues.
- Implement tools for corporate cash management, evaluating banks and ensuring regulatory compliance.
- Collate information on economic conditions, the financial climate and changes in corporate requirements, carrying out ratio analysis on banks and data on risk ratings and exposure limits.
- Prepare management reports on market, competitor and general intelligence that impact the business, maintaining Treasury records and audit trail in strict compliance to MTNN policies and procedures.
- Monitor all contracts binding MTNN with relation to the MTNN funding.
- Conduct research and compile data and benchmarking for Treasury
- Assist in implementing new business processes within all the MTNN Treasury functions
- Implement systems for the efficient administration of Treasury
- Provide support to the business units requiring assistance in Treasury matters, implementing Treasury policies, processes, and procedures.
- Interface with Finance Team to generate better performance and effective use of working capital
Job Conditions:
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
Education
- First degree in Accounting, Economics or any other related discipline
- Part qualification/membership in a professional accounting association (ACA, ACCA, ACMA)
Experience:
- Minimum of 5 years’ experience in financial institution or the Treasury Department of a corporate organization
- Experience working in a medium organization
- Experience in financial environment in Treasury, Banking or in FMCG environment.
- Experience in international accounting practice
- Extensive bank reconciliation experience
- Good knowledge of Microsoft office tools
- Up-to-date knowledge of the money and capital markets
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Division: Human Resources
Core Purpose of the Job
- To provide support and advisory services with respect to talent development and career management.
Job Summary
- Analyse and provide statistical data in relation to career management, employee development and succession readiness.
- Assist in the implementation of Talent Development initiatives and monitor implementation of talent/succession plans for talent pool candidates.
- Prepare required documentation for talent review and participate in development/career management discussions.
- Collate employee career development plans and maintain all employee career/ development records in appropriate database.
- Provide administration support for MTN’s Leadership Talent Management (LTM) programme and other development initiatives.
- Coordinate the induction of new Leadership Talent Management participants and follow through on compliance for all LTM requirements and documentation.
- Coordinate the process of 360 degree assessment for Leadership Talent Management programme participants and provide system support for all LTM participants.
- Generate talent/ succession planning, career management and employee development reports as required.
- Track and monitor employees’ career within MTN and ensure the career management system is updated accordingly in response to approved employee movement or status changes.
- Provide support for career management function, educating staff on career management options, rules and related matters and assisting in career development campaigns.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Education
- First Degree in any related discipline
- Fluent in English
Experience:
- 3 years’ experience in an area of Talent Management.
- Experience working in a medium organization
- Multinational Experience
- Consulting Background
- Career Management Experience
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Enterprise Business Unit
Core Purpose of the Job
- To provide professional marketing communications planning inputs to the creation and maintenance of the MTN Nigeria Enterprise Business strategy and plan that will deliver shareholder value.
- To plan Enterprise Business marketing communications within the framework of an agreed strategy, meeting operational targets for revenues, profitability and customer satisfaction.
Job Summary
- Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes (headcount, process optimisation, etc)
- Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored
- Set targets for marketing communications expenditure against revenues, based on industry best practice, and monitor marketing communications performance.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Network and build solid relationships with internal units and relevant third and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers to enhance solutions and provide long-term and sustainable service and competitive advantage.
- Review market and internal conditions and develop marketing communications strategy for enterprise solutions products and services
- Develop marketing communications plans for profitability and revenue targets
- Routinely track and monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded.
- Plan advertising campaigns, promotions and events and evaluate effectiveness of all communications campaigns against agreed targets and objectives.
- Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
- Report and monitor marketing campaigns and events, and ensure that they are within agreed budgets, and are supported with appropriate communications.
- Ensure full integration of quality management processes within all activities of Communications Planning and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
- A first degree - Preferably in the social sciences or marketing
Experience
- Minimum of 3 years’ experience in a Marketing Communications role
- Experience Managing integrated marketing campaigns end-to-end
- Experience in Project Management ,marketing analysis
- Experience in digital marketing
- Experience in Managing teams
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours.
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Division: Network Group
Core Purpose of the Job
- To plan and optimise the transmission network of MTN (especially the Core transmission-Metro, backbone & switch) within the specified region.
Job Summary
- Plan and design core transmission network capacity for mobile traffic backhaul
- Plan and design network protection and redundancy
- Monitor capacity utilization and provide adequate solution in place of congestion
- Provide detailed network diagram depicting the current status of the core transmission network
- Plan IP synchronization for the MTN CTN Network
- Build and maintain a good relationship between all networks related sections, customers and product suppliers.
- Support in the expansion of network ensuring it takes place on schedule and as planned.
Education
- First degree in Engineering, Computer Science, and/or Any other relevant Courses
Experience:
- At least 3 years work experience, especially in Telecoms industry, including:
- Electrical radio engineering, network topology design and fibre optic transmission networks
- Experience in Transmission nodes, capacity dimensioning and service planning/integration.
- Experience in connectivity, route planning, node and route protection (ERP, APS,LAG,MSP, SNCP etc)
- Experience in the various transmission technologies such as SDH, OTN,DWDM, IP/MPLS , Carrier Ethernet and so on
- Experience in the use of IP and MPLS in network planning/integration
Training:
- IP Savvy ( CCNA minimum)
- Specific Equipment Training (Nokia Service Router Series, Huawei OSN series, NE40E series, CX router series etc)
- Optical Network Planning
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Finance
Core Purpose of the Job
- Assist in the process of tracking trading stock, assets and any other material that may be handled in MTN’s warehouse or by an outsourced service provider and driving the timely delivery of business targets with the sole aim of improving business performance.
Job Summary
- Developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes to drive efficiency gains
- Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
- Ability to analyze and consider critical parameters before finalizing transport vendor
- Identify progress milestones and resolve operational issues.
- Take remedial action in case of slippage.
- Maintain control sheets for bulks and periodically update project management on the status of all Purchase Orders.
- Identify potential delays to the agreed schedule.
- Initiate remedial action such as commit more manpower, sub contract part of purchase order, reschedule work activities, offer alternative materials etc.
- Coordinate inspection and logistics activities between supplier and concerned parties.
- Authorize third party inspection agencies for taking up inspection activities.
- Review inspection report and verify for compliance with Purchase Order requirements in consultation with Project Managers and respective discipline.
- Assist with any queries raised by internal/ external auditors
- Liaise with demand planning to identify stock levels and the inbound movement of stock
- Improve productivity and quality through leading practice initiatives
- Participate and provide inputs in project status meeting
- Propose operational changes and provide associated user impact assessment
- Timely notification of escalations to the Manager
- Resolve escalations as per defined escalation/resolution procedures
- Participate and provide inputs in operational meetings
- Set up and manage ad hoc meetings for day to day operational requirements
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Job Conditions:
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
Education
- First Degree/HND in Supply Chain, Engineering, Finance, Industrial Relations or any numerate discipline.
- Professional qualification in Supply Chain, Engineering, Accounting or Finance (ACA, ACCA, CMA, SCOR-P, CBAP, CIPM, CSCP or CSCMP)
Experience:
- 3 or more years of post-graduation experience in Logistics, Warehousing, Inventory management, Procurement, Financial processing at a FMCG, Telecom or any other relevant organization
- 2 or more years of supervisory experience in managing people
- Experience working in a medium to large organization
- Knowledge of the process of receipt and movement of materials within warehouse
- Knowledge of the process of inventory management
- Knowledge of the process of logistics management
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Division: Human Resources
Core Purpose of the Job
- To manage talent performance, development and deployment to achieve MTN Nigeria’s strategic objectives.
- To lead the activities of the Career Centre in the provision of services for the effective operation of the Career Management Solution in MTN Nigeria in line with Company Policy and Career Management Strategy.
Job Summary
- Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of transformation initiatives focusing on Customer centricity.
- Drive an increase in MTNN’s Net Promoter Score.
- Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
- Support HR Management in designing and updating Talent and Career Management Policy.
- Review trends in talent management and develop Talent Management Framework and Strategy in alignment with corporate strategy.
- Develop policies and guidelines for talent management/development and advise business units on application of relevant policies for developing employees and nurturing talent within the organization.
- Coordinate Talent Development programmes, building alignment with the local and talent pool management schemes and lead the MT Leadership Talent Management Programme including Talent Accounting, Talent Demand and Supply Planning and Succession Readiness Management.
- Maintain (keep up-to-date) the Career Management Strategy, Policy and Architecture.
- Provide advisory and other services and guidance on Career Management to employees throughout the company.
- Review, Develop, Implement and Provide Career Management Tools for use throughout the Company.
- Identify critical competencies and jobs for optimal business performance and work with the line to identify possible successors.
- Put in place internal mobility programmes and skill enhancement schemes including project participation, job rotation, secondment, etc, and create an effective system to monitor and track the performance of staff on these initiatives.
- Conduct annual talent review sessions, assess talent readiness and identify pool of talent within the organisation and translate to talent development and succession/retention plans.
- Deploy and manage MTN Nigeria Mentoring Framework and ensure clear definition of criteria for identifying participants, locating mentors and training of mentors in their mentorship roles.
- Develop and implement career management paths (including Specialist career paths) and associated rules for movement within and outside career paths.
- Support Executive’s review of the annual Divisional and Organisational Careers Management Programmes implementation.
- Support the development, implementation and maintenance of Manager’s Coaching and Mentoring Programmes.
- Manage the implementation and roll out career development tools including the MTN Career Portal and ensure update from time to time.
- Develop and manage MTN Career Center, counseling and guiding staff on career issues and options as well as advise staff on cross posting/secondment.
- Identify, evaluate and track the development needs and performance of Talent Development team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
- First Degree in any Social Science discipline
- Fluent in English
Experience:
- Minimum 6 years’ experience which includes:
- Minimum of 3 years’ experience in an area of Talent & Career Management with supervisory experience
- Experience working in a medium to large organization
- Related HR Consulting & Multinational experience would be an added advantage
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Information Systems
Core Purpose of the Job
- Ensure the goals of the Service Asset and Configuration Management process are achieved.
- To identify, capture and manage all MTNN IS Configuration Items (CI) used in the delivery of business services
Job Summary
- Maintain an up to date record (database) of all components of the MTNN IS infrastructure, a repository of information describing topology, services and relationships
- Ensure availability of technical information as regards MTNN IS infrastructure, applications and services to staff and management
- Maintain MTNN Information Systems Asset and configuration information and conformity to best practice (ITSM)
- Develop report on license management usage, availability and expiry
- Ensure dependencies and inter relationships between configuration items are communicated and understood
- Ensure the availability of license information to staff and management
- Provide a graphical representation of the MTNN IS infrastructure to aid diagnosis of incidents and problems
- Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB)
- Ensuring the pre-defined activities are aligned with the Change Management process
- Ensuring the CMS provides accurate and up to date information.
- Ensuring regular snapshots and Configuration Baselines are taken and protected
- Triggering an auditing process on the CMDB
- Ensure improvement of processes and procedures, which support Asset and Configuration management activity
- Ensure the deployment of IS applications across the business to support overall business goals and objectives
- Ensure license information available helps in planning changes and determining the impact on changes.
Education
- First degree in Computer Science, Engineering or Applied Sciences or an IT related degree
- Foundation Certificate - ITIL, IT Service Management
Experience:
- 3 years IT experience
- 2 YEARS Asset Management Experience
- ITIL Practitioner
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Marketing
Core Purpose of the Job
- Develop detailed commercial Go-To-Market plans and programs to achieve set targets for profitability, revenue, value and market share, etc in support of defined marketing strategies.
Job Summary
- Lead a team of managers to create and deploy Go-To-Market (GTM) strategy framework that provides a commercial blueprint for propositions launches.
- Develop detailed commercial plans and programs to achieve set targets for profitability, revenue, value and market share, etc in support of defined marketing strategies in conjunction with segment Managers, VAS/Mobile Financial Services (MFS) proposition managers, Customer Relations, Regional Marketing operations, Sales and Distributions and other stakeholders.
- Lead managers in the development of holistic 360 degrees approach to taking propositions-products and services to the market including but not limited to ATL and BTL, Regional and trade activations required for demand generation for consumer segments, VAS, Digital services and Mobile Financial Services.
- Work inter-functionally to define and implement MTN Nigeria’s segments (High Value, Mass, Youths, Women and Teens), Mobile financial services, VAS and Digital services overall value proposition, communication, commercial lifecycle framework management, and customer experience design in alignment with business strategy.
- Continuously monitor targets per propositions and make appropriate recommendation of corrective actions to be taken and where necessary in close collaborations with MTN Nigeria’s marketing leadership.
- Ensure synergy across the functional area through effective management of inter v-functional relations and activities.
- Provider leadership to the Proposition GTM team to ensure close collaborations with relevant proposition owners to ensure clear commercial roadmaps are defined, executed, managed and measured.
- Build the team’s ability to drive NPS/ CLF roll-outs on propositions.
- Liase with master brand and media teams in defining effective communication and channels of deployments respectively.
- Design Go-to-Market strategy for all VAS, Segments, and Mobile financial service propositions and provide input into business cases for assigned initiatives/concept based on identified needs.
- Oversee the creation and execution of commercial project plans for VAS, Segments and MFS propositions, manage issues and risks in projects, and proactively communicates to project teams and management.
- Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to VAS, MFS and segment propositions.
- Position MTNN’s propositions as the best solutions in the market to defined target customer and ensure they are in the front position of trade and possible channels to increase overall sales.
- Work with proposition GTM managers, Brand Managers, segment mangers, Product Managers, Business Intelligence, Research, Sales and Customer Operations to ensure and agree with promotions objectives and desired user experience.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
- First degree in a related field
- MBA is desirable
Experience
- Minimum 10 years marketing experience which includes:
- Minimum of 3 years managing product promotions
- Experience in collaborating with and influencing both internal and external stakeholders
- A good understanding of consumer segmentation and mobile telecoms and mobile trends
- Sales and people Management
- Experience in telecommunications marketing or consulting, will be a plus
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Marketing
Reports To: General Manager, Consumer Marketing
Core Purpose of the Job
- Develop and co-ordinate the execution of marketing strategies to drive value and volume growth in the Mass market segments
- Responsible for driving the end to end definition of core proposition (product & pricing), promotion, route to market, campaign and communication strategies to fit with MTNN overall objectives
Job Summary
- Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
- Lead the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
- Serve MTNN’s customers and provide solutions to improve the customer experience.
- Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
- Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
- Drive an increase in MTNN’s Net Promoter Score
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of transformation initiatives focusing on Customer centricity.
- Partner with MTNN’s Ecosystem Partners to deliver business value.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Review market and internal conditions and contribute to the development of marketing strategies for consumer segments.
- Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
- Implement strategy for market growth in conjunction with Product Development Managers, Regional Marketing and other stakeholders.
- Define market needs based on relevant value proposition packages for each segment.
- Commission and understand its research as it concerns market segment, collate and understand competitive activity and develop proactive strategies against competition.
- Develop strategy for promotional campaigns to acquire new customers and encourage its usage amongst existing customers.
- Develop and execute promotions, advertising, direct marketing, sponsorships, events, public relations and other tools to gain further access into the market.
- Customize and differentiate MTNN products and its services in the market.
- Design customer lifecycle extension plan so as to take advantage of market opportunities.
- Establish strategy for marketing communication and increase its access by using conventional and non-conventional media.
- Monitor the strategy for the execution of mass market and emerging market against stipulations.
- Perform programmes in conjunction with the Regions and Sales & Distribution Division
- Identify sales training and development needs and manage skills enhancement programmes for the virtual sales team to ensure enterprise sales targets are fully met.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Conditions:
- Normal MTNN office environment.
- May be required to work extended hours
- Regional, national and international travel.
Education
- First degree in Marketing or any Social Science discipline
Experience:
- Minimum of 10 years working experience comprising:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- 4-6 years Segment management experience
- 4 years’ experience in Telecoms marketing, strategy development and implementation
- Relevant experience in advertising materials production and management
Training:
- Segment Strategy and marketing training
- Marketing Management and decision making courses
- Presentation skills
- Management development programmes
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Division: Corporate Services
Core Purpose of the Job
- Management of MTN’s regulatory issues including the provision of advisory support on regulatory aspects of business issues, the proactive identification of prospective regulatory issues, the development of a dynamic regulatory strategy for the business, stakeholder relationship management, input into regulatory policies/regulations, interconnect issues, legislative framework and future impact of new regulatory policies and legislation on MTN operation.
- Support to management and advice on MTN interconnects agreements/relationship, Licence conditions and compliance with regulations and legislation, supervisory functions to unit.
- Rendering of regulatory support to MTN Group and Operating Companies
Job Summary
- Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
- Serve MTNN’s internal customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of transformation initiatives focusing on Customer centricity.
- Partner with MTNN’s Ecosystem Partners to deliver business value
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support strategy development and business optimization.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Develop government regulation strategy for the department in alignment with MTN Nigeria’s business direction and provide advisory support to the Regulatory Affairs function of MTN Nigeria.
- Review regulatory policies/legislation and provide advisory support to management ensuring MTN’s interest and stakeholders’ concerns are taken into account in related recommendations.
- Influence the telecommunications sector competitive policies to attain a level playing field as well as monitor compliance with interconnect agreement and all interconnect related issues in the industry.
- Prepare and negotiate interconnect agreements, as well as capacity leasing agreements with incumbent operators and new entrants.
- Prepare infrastructure sharing guidelines/ agreements and international roaming agreements.
- Review commercial trends in the industry and target new revenue/cost saving opportunities arising from competitive or regulatory developments.
- Monitor and update MTN on developments; bills, new policies, within the legislative/ regulatory arena.
- Define the MTNN regulatory strategy and make presentations to key stakeholders such as Regulatory Agencies, National Assembly and other relevant fora.
- Build, maintain relationships with key stakeholders and co-ordinate lobby efforts with the relevant stakeholders.
- Drive industry initiatives through industry bodies and with industry stakeholders.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Coach and train the Regulatory Affairs team to ensure the understanding of the objectives and goals of the department, awareness of the set targets/requirements and regularly review their training needs.
Education
- First degree in Law/ Masters advantageous
- Excellent command of English - written and oral
- Called to Bar - BL
Experience:
10 years working experience which should include:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- 8 years’ experience in a regulatory affairs function including “hands-on” regulatory compliance strategy within a reputable and structured organization
- In depth experience and understanding of the Nigerian telecommunications industry and regulatory framework
- Effective stakeholder relationship management experience in a telecoms regulatory environment
- Strong and effective business communication (verbal and writing skills)
- Ability to plan and execute numerous complex projects under pressure
- Demonstrated business acumen and superior judgment
Job Conditions
- Standard
- Travel - local and international
Method of Application
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