Contract Performance Manager - Power Services at GE Nigeria

Ref No: 2931398
Location: Lagos
Job Function: Services
Business Segment: Power Power Services

Role Summary

• All activities providing the necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims.
• Also involves definition, management, and execution of risk modeling activities in support of the contract or project.
• Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews.

Essential Responsibilities
The role includes ownership of the customer relationship & ability to meet internal GE objectives. Additional responsibilities include, but are not limited to the following:

• Interface with ITO and Risk teams for new customer opportunities
• Execute contract obligations to achieve Financial Operating Plan
• Order / track / validate Billing for major/minor maintenance parts and services requested by the customer cost or financial data collection and reconciliation.
• Provide information and drive sales regarding the latest advancements in conversion, modification, & upgrade opportunities to owner & as well as other up selling opportunities
• Maintain unit operating history & parts life history on commercially available software
• Maintain record of parts (by model & serial number) currently installed in each unit
• Develop sales plan for each Customer
• Support customer in forced, unplanned and planned unit outages
• Build strong partnerships within the value chain organization, which will be extremely important to deliver high quality services
• Develop and maintain an understanding of power plant or machine driven industries

Qualifications/Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 5 years of experience in Services or industry related experience
• Minimum of 3 additional years of experience in Customer Contract Management
• Turbine technology experience (minimum of 3 years)
• Demonstrated management experience (minimum of 3 years)
• Fluent in spoken/written English
• A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• Must have valid authorization to work full-time without any restriction in Nigeria

Desired Characteristics:

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to influence others and lead small teams
• Lead initiatives of moderate scope and impact
• Ability to coordinate several projects simultaneously
• Effective problem identification and solution skills
• Proven analytical and organizational ability