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  • Posted: Jun 9, 2017
    Deadline: Not specified
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    Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood City, California, United States. The company specializes in developing and marketing computer hardware systems and enterprise software products - particularly its own brands of database management systems. As of 2011, Oracle is the second-largest softw...
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    Marketing Contact Data Program Lead

    Ref No: 17000A8M
    Location: Nigeria
    Job Type: Regular Employee Hire
    Organization: Oracle
    Job: Business Operations
    Job Level: IC4 (46040)/IC5 (46050)
    Reports To: Senior Director, Digital Transformation, EMEA & APAC Marketing

    Background

    • We are seeking an outstanding individual to programme manage the entire Contact Data Program for the region (EMEA or APAC).
    • Contact data entails contactable details for customers and prospects and is critical to achieving business goals by supporting outreach to target market segments.
    • To deliver continued high quality contact data as per the requirements of the business, this role will require extensive Stakeholders interactions and management across the business (Sales, Business Development Group & Marketing) as well as with Vendors and Marketing Shared Services.

    Summary/Detailed Description

    • Leads the Contact Data Program for Region (EMEA/APAC)
    • Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives.
    • Provides business practices and processes.
    • Develops, communicates, and trains the organization on business practices and processes.
    • Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing.
    • Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities.
    • Provide management with economic impact and compliance issues surrounding key business decisions and/or deals.
    • Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance.
    • Drive implementation of new processes and procedures.
    • Leading contributor individually and as a team member, providing direction and mentoring to others.

    Responsibilities
    This individual will be an experienced Project Manager or Program Manager with an understanding of contact data and Accounts:

    • Liaise with Business Stakeholders in Sales (Field, Oracle Digital Prime, Applications, Technology), Business Development Group and Marketing to understand requirements around contact data for markets, segments, Personas & Line of Business
    • Execute on the requirements working with Vendors, Marketing Shared Services & Contact Data Analysts
    • Scan vendor landscape for new capability and maintain market wise vendor lists that together with regional vendors provide maximum impact
    • Setup local vendor partnerships to deliver contact data with a focus on KPIs, SLAs & cost effectiveness
    • Report & manage vendor performance to extract maximum ROI from investments
    • Report on overall results of contact data program. Clear & regular management & Stakeholder communication around results, the benefits and progress of initiatives
    • Track progress over time of contact data health
    • Assess levels of engagement with audiences & how often contacts are used
    • Own data cleansing for region, working with Marketing Shared Services & vendors to update & maintain contact data information in the Marketing Database
    • Support initiatives to enable better Rep access to contact data through Oracle systems
    • Manage audience management process for region to determine who the Approvers should be
    • Provide inputs for broader communication of program, objectives, progress, results & timelines
    • Provide enablement & communication material, as required, to Sales & Business Development Group to drive contact creation & optins through Reps

    Job Requirements

    • Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
    • Ability to collect, organize, and display data in spreadsheet format.
    • Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected.
    • For this, relationship management skills strongly desired.
    • Strong written and verbal communication skills.
    • 8 plus years relevant work experience.

    Candidate Profile
    The successful candidate should have Experience in:

    • Running transformative change programmes in a virtual environment (e.g. leading large scales contact data sourcing initiatives)
    • The delivery of Marketing campaigns preferred
    • Project and Programme Management
    • Working in a multicultural team
    • Working and influencing  senior management and different functions / lines of business
    • Working with and reporting progress to Senior Management (up to VP)

    Outstanding Skills and Competencies:

    • Engaging Virtual Teams & managing Stakeholders
    • Passionate about best in class customer experience and delivery
    • Embracing and Leading Change in a complex fast moving environment
    • Working Globally and in multi cultural environments
    • KPI tracking and reporting
    • A collaborator, partner and influencer with Sales, BDG and other supporting functions across all levels of the respective organizations.
    • Strategic thinking and attention to detail
    • Communication at all level of the organisation
    • Prioritization
    • Influencing and Negotiation
    • Organizational Awareness
    • Planning & Organizing
    • Results Orientation

    Method of Application

    Interested and qualified? Go to Oracle on oracle.taleo.net to apply

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