Team Lead, Corporate Sales at eStream Networks Limited

Reports to: Senior Manager Corporate Sales

Job Purpose

• This job role is responsible for managing the day to day operation of sales team, to include motivating a sales team in implementing a sales strategy, achieving targets and developing new business.

Duties and Responsibilities
Strategic Insight and Integration:

• Work with the Senior Manager Corporate Sales and contribute to develop and implement corporate sales vision, strategies/plan, models and policies.
• Contribute to the design of the road map on how to drive sales and revenue for the corporate business
• Maintain up-to-date professional and technical knowledge on current and future technologies and industry trends
• Effective and timely planning of resources - human and material towards achieving set sales and revenue target.
• Plan the day to day operations of the sales team.

Technical / Analysis and Problem Solving:

• Actively acquire new contacts and nurture existing ones, turning them into long-term relationships
• Maintain sales volume, product mix, and selling price by being current with supply and demand, changing trends, economic indicators, and competitors.
• Recommend adjustments in selling prices by monitoring costs, competition, and supply and demand.
• Supports team members to carry out sales activities effectively

Leadership:

• Provide overall leadership for the sales team on the field.
• Generally motivate team members and ensure employee engagement
• Responsible for the overall performance of the team.
• Provide coaching and mentoring to help close performance gaps where necessary
• Interpersonal, Relationship Management & Collaboration:
• Collaborate with the product development team to provide top quality service engagements for larger or strategic customers during the pre-sales process.
• Provide input to costing and realistic pricing of all company product for the corporate customers

Communication:

• Provide regular important update to the team
• Seek and provide useful feedback to the team
• Generate and submit periodic report of sales activities and sector report to the Senior Manager Corporate Sales

Customer Focus:

• Identify customer needs and suggest appropriate service/solution to meet the need
• Provide platforms to receive customers’ feedback
• Ensure prompt resolution of customers’ complaint
• Financial Management
• Contribute to the development of the annual budget for the department
• Ensure optimization of eStream selling price

Requirements
Education & Work Experience:

• Bachelor's degree in Marketing, Business Administration, Sciences, Electronic / Telecoms Engineering is preferred
• A Master’s degree in Business Management or Marketing is an advantage
• Minimum of 5 years of relevant work experience
• Work experience in an ISP company is an advantage.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Relevant Certification (e.g. NIMN)
• Negotiation Skill
• Consultative Selling
• Digital Marketing
• Presentation
• Business Communication
• Market Research
• Leadership
• Relationship & People Management

KPIs:

• Growth in subscriber’s base
• Growth in revenue generation from new subscribers
• Growth in revenue from existing subscribers
• Create high level customer satisfaction
• Employee/team development
• Employee Motivation and engagement
• Strict compliance to eStream ISO 9001 Procedures

Working Conditions:

• The incumbent may be required to travel out of station often.

Physical Requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Direct Reports:

• Corporate Sales Executive (Regional).