Switchboard / OTS Operators at the Workplace Centre Limited

Job Description

• To increase customer satisfaction by providing efficient, prompt, trouble free and courteous communications support for hotel guests and hotel employees by operating the hotel communication system in line with the hotel's corporate guidelines and service concepts.

Essential Duties & Responsibilities

• Communicate clearly and courteously in English
• Demonstrates fluency in the use of equipment
• Stays current with developments by reviewing the communication log book each shift, updates log book for next shift
• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Transfer external and internal calls promptly to the correct extension
• Respond to and direct guests regarding questions about the hotel, in-house facilities, local events and attractions
• Is able to operate switchboard, telefax, keep equipment, printer, hotel alarm systems and other front office equipment

Qualification

• Minimum of OND or it's equivalent in Social Sciences or Humanities
• Minimum of 2-3 years post qualification cognate experience
• Age: 20 years and above.

Required Skills:

• Presentation skill
• Oral and Written communication
• People skills
• Analytical skills
• Team/relationship building