Graduate and Experienced Job Vacancies at ActionAid

Reporting to: Head, Resource Mobilisation
Line Management: None
Grade: 6

Job Purpose

• The Business Development Advisor will coordinate the search, development and timely submission of donor proposals.
• S/he will also coordinate and provide fundraising support to other units in other institutional partnership development activities.

Specific Responsibilities
Proposal Development:

• Search for, identify and develop concepts and/or full donor proposals.
• Source for, and coordinate relevant partner organisations for the development of proposals.
• Coordinate AAN thematic staff in the development of related proposals.
• Assist in the effective monitoring of successful projects.

Donor Relationship:

• Ensure visibility of organisation in the donor community by initiating and attending donor events, conferences, meetings, and other industry events.
• Respond to donor enquiries in a timely manner.
• Maintain relationships with existing donors and respond to their requests regularly.
• Keep donors updated about the work of the organization.
• Search for new and emerging donors in line with fundraising policy.
• Ensure regular donor communication on projects by giving updates in line with donor preference.

Contract management:

• Regularly monitor the implementation of donor projects.
• Ensure projects are being implemented in line with donor requirements and timelines
• Develop systems and manage the process of timely project and other reporting, including following up of internal and external reports and ensuring compliance with Terms of Reference.
• Ensure donor MOUs are complied with and donor programmatic and financial expectations are met.
• Ensure the annual, monthly and quarterly reports are developed in accordance with ongoing activities and plans for the year.  
• Actively take part in the overall policy, programme, procedure and strategy development of AAN in general.

Capacity Development:

• Facilitate and support relevant proposal development capacity needs for staff.
• Ensure the enshrinement of AAN methodologies in all proposals developed.
• Support system strengthening of AAN staff in donor relationships and institutional partnership processes.

Communication and Reporting:

• Managing external communications including handling queries and issues on a timely and appropriate basis.
• Facilitate communication between donor organisations and units within AAN
• Set up effective communication mechanisms between AAN; other partners or other relevant stakeholders in the donor community.
• Review donor reports and ensure compliance to required formats and timelines
• Ensure adequate and effective documentation of all reports to ensure donor compliance.

Financial Management:

• Facilitate development of proposal budgets in line with donor financial systems and AA financial guidelines.
• Support programme units in timely request of donor funds within stipulated timelines.
• Facilitate the financial processes for the business development unit activities.

General:

• Participate in, or lead where necessary, any programme, procedure or strategy to enhance the goal and objectives of AAN Business Development Unit.
• Actively take part in the overall policy, programme, procedures and strategy development of AAN in general.
• Assume any other responsibilities relevant to the position as assigned by line manager
• Active engagement in community mobilization and programming and movement building

Internal Relationships:

• AAN team.    

External Relationships:

• Donors, partners, CSOs and relevant government agencies.

Education/Qualifications
Essential:

• First degree in social sciences or arts/humanities

Desirable:

• Membership of relevant professional Institute
• Masters’ degree in relevant

Experience
Essential:

• At least four years’ post NYSC experience
• Three years’ experience in the similar position in the development sector
• Experience in donor management and proposal development.
• Excellent working knowledge of Excel, Word & Outlook (MS Office in general)

Desirable:

• Experience working on donor relationship

Skill Abilities
Essential:

• Strong communication and writing skills
• Excellent analytical skills
• Computer skills with good working knowledge of Microsoft office  
• Ability to monitor institutional donor projects.
• Fluency in spoken and written English language
• Excellent planning and prioritization skills
• Highly numerate
• Excellent (proven) interpersonal skills

Desirable:

• Experience developing successful, high profile donor proposals

Personal Qualities
Essential:

• Self-motivated person able to work without close supervision.
• Creative and takes initiative.
• Team player, a person of integrity
• Willing to work additional hours at crucial times.
• Able to work effectively in a diverse team environment
• Proven Leadership Qualities

Desirable:

• Effectively promote the AAN’s mission values, and objectives

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Reporting to: Head, Resource Mobilisation
Grade: 6

Job Purpose

• The post holder will build and maintain relationships between supporter’s and ActionAid Nigeria through verbal and written communications from existing and potential supporters and members.
• Process voluntary income and associated data received at the organisation’s offices, identify supporters with additional or different potential and pass the information to relevant teams to further develop the relationship.
• S/he will also supervise the child sponsorship component of AAN work.

Specific Responsibilities
Provide a warm, welcoming, efficient, proactive and professional ‘one stop shop’ service to supporters and potential supporters of AAN to build and maintain the relationship between our supporters and ActionAid Nigeria:

• Working as part of a team, maintain open communication channels with donors, members and prospective supporters by telephone, letter and the Internet. Ensure that all enquiries are handled within agreed standards.
• Process community sponsorship income ensuring that the correct income code is allocated and recorded on the database within agreed timescales. Reconcile all national fundraising income with Finance, producing and maintaining records of reconciliation.
• Produce, personalise, check and post all thank you letters to ensure a high quality ‘Maximum 24 hour’ thanking service.
• Proactively discuss the work of the charity and engage with the supporter (where relevant) about their relationship with AAN
• Advise on how to donate money to AAN that suits the supporter and their circumstance
• Maintain accurate supporter records.
• Ensure all filing and paperwork storage is maintained to the highest standards.
• Assist members of the fundraising team with their administration of other fundraising activities and, from time to time, attend fundraising events out of office hours.
• Any other tasks, duties or projects which may arise from time to time and which are appropriate with the general level of this position and as directed by line manager.
• To ensure that AAN’s reputation is upheld

Process all voluntary income received by the organisation at national office and ensure all supporter data and information is entered onto the database accurately:

• On a daily basis code and record the donations received at national office in the CRM database.
• In line with current procedures, update the database with details of changes to mailing preferences, new addresses, new names and deceased individuals and all other relevant information is transferred onto the database
• Process all payment types, including credit/debit cards, cheques, standing orders, bank transfers and vouchers
• Contact supporters in regard to incorrect or failed payments
• Interpret our bank statement import and ensure that all donations are accurately recorded on the database or are passed to Finance as ‘Other Income’.
• Process all data in line with the Data Protection Act

To ‘prospect’ supporters and to spot opportunities for AAN to further build and develop relationships:

• Through the daily work of the team, spot any supporters who may have additional potential in terms of giving money to AAN (eg. Titled, private banks, mentions of companies, trusts or a potential major gift)
• Manage all complaints, suggestions and issues coming from supporters through the helpline
• Refer any detailed requests for information about our poverty eradication programmes to the relevant LRP team
• Refer any contact from celebrities or the press to the relevant person in our Fundraising/Communications Team.
• Take an interest in the stories from our supporters that may potentially be useful as case studies and pass the information to the relevant team members for follow up
• Make regular contact with individual supporters to ensure effective participation, motivation and sense of being part of the group. This includes initiating creative ideas to keep the supporters engaged

Generate data relating to all supporters’ profile and Key Performance Indicators (KPIs):

• Provide weekly link report
• Contribute to supporter service unit annual planning
• Analyze existing data relatingto supporters’ and prospects’ profiles

Child Sponsorship:

• Ensure effective communication processes between Funding Affiliates (FAs) and ActionAid Nigeria
• Oversee documentation on the Sponsorship data base - Nkonsonkonson (NK)
• Provide advice on data accuracy and interface with NK2
• Contribute to the design and production of sponsorship service materials i.e. message forms, case history and photo update cards
• Contribute to the wider development of Sponsorship policy and practices in ActionAid Federation and support relationships on these issues with other parts of the organization.

Internal Relationships:

• AAN team

External Relationships:

• Supporters, members and the general public

Education/ Qualifications
Essential:

• First degree in Social Sciences or Arts/humanities

Desirable:

• Membership of relevant professional Institute
• Master’s degree in relevant field

Experience
Essential:

• At least four year post NYSC experience
• Experience in a similar position in the development sector
• Proven experience of delivering effective customer service/supporter care

Desirable:

• Experience of using a Customer Relationship Management database system.

Skill Abilities
Essential:

• Strong communication and writing skills
• Computer literate with ability to use Microsoft office software in particular Word, PowerPoint, Excel and Outlook
• Excellent customer care skills with the ability to deal with customer enquiries in a diplomatic and sensitive manner
• Ability to develop positive working relationships with a range of people internally and externally
• Ability to multi task
• Excellent planning and prioritization skills

Desirable:

• Highly numerate and accuracy skills

Personal Qualities
Essential:

• A person of integrity, creative and takes initiative, able to work effectively in a diverse team environment
• Willing to work additional hours at crucial times.
• A self-motivated person able to work with minimum supervision
• Able to effectively promote the AAN’s mission values, and objectives

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Reporting to: Sponsorship Communication Advisor
Line Management: None

Summary

• The Communication and Graphic Design Intern’s position is an opportunity offered by ActionAid Nigeria (AAN) for young graduates to earn a post NYSC experience. It is therefore both a learning and value-adding relationship between interns and AAN. The intern is therefore expected to take advantage of the space offered for experience gathering, self-development, while providing quality service to ActionAid Nigeria.

Job Purpose

• The communication & Graphic Design Intern is responsible for assigned communications roles including coordinating and executing the organisation’s social media strategy, managing organisation’sprioritised social media channels including Facebook, Twitter, Youtube and LinkedIn.
• The intern will work directly with the Sponsorship Communication Advisor and closely with team leaders, project leads, partner organisations and our target communities.

Specific Responsibilities
Support Campaigns and Communications Activities:

• Provide support and participate in campaign activities directly handled in the unit
• Provide support and participate in all inter-thematic policy advocacy and campaign initiatives
• Provide support and participate in Monitoring, documentation, dissemination and encouragement of critical debate, and mainstreaming of public policy advocacythe Fundraising unit
• Support case study collections related to policy and campaigns works

Specific Functions:

• Conceptualise, create, design and format materials in all media.
• Collaborate with teams to communicate visual strategy
• Create images, visuals, banners and all required materials
• Work with the Communications Coordinator on all of AAN online activities
• Visual development of content for digital platforms
• Design of communication materials for fundraising.
• Visual design of international observance days to be used on social media platform
• Design clear engaging graphic communications for print and web.
• Work closely with project teams to translate their messaging concepts into engagements and programmes marketing materials.
• Work on ActionAid’s e-newsletter
• Assist in planning and execution of various fundraising activities
• Supply initial proofs and reverse designs in a timely manner.

Reporting Line:

• The Communication and Graphic Design Intern will report directly to Sponsorship Communication Advisor  and havetechnical reporting line to the Communications Coordinator

Key Relationships:

• Internal Relationships: All AAN staff
• External Relationships: Media, Communications Consultants/service providers, CSOs, relevant Government agencies and partners

Persons Specifications
Education/ Qualifications:

• First degree in, Fine Art (Specialising in graphics design) Mass Communication, Theatre Art (with specialisation in media art) or any relevant field - Essential
• Membership of relevant professional Institute - Desirable

Experience:

• Relevant NYSC experience in the related fields - Essential
• Knowledge of graphic designs - Essential
• Experience working in Digital Media sector - Desirable

Skill Abilities:

• Be proficient in Adobe InDesign, Illustrator, & Photoshop and/or other common design and layout applications - Essential
• Strong communication and writing skills- Essential
• Multi-tasking skills- Essential
• Excellent understanding of design principles- Essential
• Ability to work under pressure- Essential
• Have basic IT and current media and design trends- Essential
• Being able to work within ActionAid branding guideline- Essential
• Access to graphic design and layout software is preferred but not required- Desirable
• Experience in animation is desired- Desirable
• Content production/Photography skills- Desirable

Personal Qualities:

• A personof integrity- Essential
• Creative and takes initiative- Essential
• Able to work effectively in a diverse team environment- Essential
• Willing to work additional hours at crucial times- Essential
• A self-motivated person able to work without close supervision- Essential
• Effectively promote the AAN’s mission, values and objectives- Desirable

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Reporting to: Head, Partnerships & Local Rights Programme
Line Management: None
Grade: 6

Job Description

• The Partnership and Local Rights Programme Advisor will support Partnerships and Local Rights Programme (P & LRP) in relevant States to deliver on the core objectives of AAN using the Human Rights Based Approach (HRBA).
• S/he will focus on system strengthening, capacity building of relevant partners in States & communities and ensure that funds released for projects are properly utilised.

Job Purpose

• The post holder will support Partnerships and Local Rights Programme (P & LRP) in relevant States to deliver on the core objectives of AAN using the Human Rights Based Approach (HRBA). S/he will focus on system strengthening, capacity building of relevant partners in States & communities and ensure that funds released for projects are properly utilised.

Specific Responsibilities
Programme Management:

• Facilitate programme designing, planning and support implementation process
• Support development of cluster LRP strategic plans
• Support monitoring and evaluation process
• Facilitate advocacy to relevant agencies
• Contribute to innovation and alternative initiatives that promote propoor policies at local and State levels

Partnership Development:

• Establish strong and cordial  relationship with partners and Communities
• Support state &community appraisal and phase – out processes
• Contribute to the development & review of contractual agreements such as MoUs, programme memorandum, etc
• Ensure partner organisations comply with relevant policies
• Contribute to the development & update of an appropriate information management systems on ActionAid Nigeria (AAN) partners
• Support fundraising processes of AAN
• Ensure inclusivity in all LRP programming
• Ensure an updated AAN partnership database

Capacity Development:

• Facilitate and support relevant capacity needs as identified from Partnership Assessment Monitoring (PAM)
• Ensure the implementation of AAN methodologies at the community and States levels
• Support the nurturing of local structures and empowering them  to demand accountability from duty bearers and linking community movements with Inclusive Forum for Accountable society
• Support the hosting of annual partnership forum
• Support system strengthening of partner organisational development
• Provide mentoring support to partner organisations
• Facilitate the setting up of community structures to ensure value for money  of physical projects in communities by setting up & strengthening relevant community management structures to ensure sustainability in close collaboration with partners

Financial Management:

• Participate actively in developing unit’s periodic/ annual plans and budgets
• Monitor and support partners to ensure compliance to financial and accountability systems
• Support partner organisations/Associations in developing periodic/annual plans and budgets
• Review, process and monitor partner organisations’ grants
• Facilitate the financial processes for service providers engaged by the unit

Communication and Reporting:

• Facilitate communication between partner organisations and units within AAN
• Support effective communication mechanisms from community to AAN, other partners or other relevant stakeholders
• Liaise with PACC & IT units to ensure that partnership information are uploaded on the intranet
• Review partners’ reports and ensure compliance to required formats and timelines
• Work with relevant units to ensure implementation of planned activities
• Support partner organisations in Child Message Collection (CMC) process and ensure adherence to agreed reporting period in liaison with Sponsorship unit
• Ensure adequate and effective documentation of all reports within the unit
• Review and compile LRPs’ periodic report

General:

• Participate in programme, policy or strategy to enhance the goal and objectives of AANLRP Project.
• Assume any other responsibilities relevant to the position as assigned by the Head, Partnerships & Local Rights Programme
• Active engagement in community mobilization and programming and movement building

Internal Relationships: All AAN team   
External Relationships: Partners, Donors,CSOs and relevant government agencies.

Persons Specifications
Education/ Qualifications:

• First degree in Social Sciences or Arts/Humanities - Essential
• Masters degree in a relevant field - Desirable
• Membership of relevant professional Institute - Desirable

Experience:

• At least four years’ experience in project management. - Essential
• Experience in community mobilization - Essential
• Excellent working knowledge of Excel, Word & Outlook (MS Office in general) - Essential
• Experience working with women groups and persons with disabilities - Desirable

Skill Abilities:

• Strong communication and writing skills - Essential
• Ability to communicate in Hausa, or any other local languages in the North East is an added advantage - Essential
• Ability to provide practical solutions within set deadlines. - Essential
• Ability to maintain donor relationship and accountability in line with funding policies and standards. - Essential
• Strong analytical/problem solving skills. - Essential
• Demonstrable ability to adapt in multi-cultural environment - Essential
• Multi-tasking skills - Essential
• Negotiation skills - Essential
• Excellent planning and prioritization skills - Essential
• Skills in community mobilization, advocacy and negotiation - Essential
• Networking skills - Essential
• Highly numerate - Desirable
• Excellent Skills in Programme Information Management - Desirable
• Excellent skills to motivate and inspire team - Desirable
• Experience in working especially with women in Northern Nigeria - Desirable

Personal Qualities:

• Team player, a personof integrity - Essential
• Creative and takes initiative. - Essential
• Able to work effectively in a diverse team environment - Essential
• Willing to work additional hours at crucial times. - Essential
• Self motivated person able to work without close supervision - Essential
• Demonstrable experience in working with communities - Essential
• Ability to travel to poor rural communities including North East and South South - Essential
• Effectively promote the AAN’s mission values, and objectives - Essential
• Proven Leadership Qualities - Desirable

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Reporting to: Communications Coordinator
Line Management: None

Summary

• The Communication Intern’s position is an opportunity offered by ActionAid Nigeria (AAN) for young graduates to earn a post NYSC experience.
• It is therefore both a learning and value-adding relationship between interns and AAN.
• The intern is therefore expected to take advantage of the space offered for experience gathering, self-development, while providing quality service to ActionAid Nigeria.

Job Purpose

• The communication Intern is responsible for assigned communications roles including supporting and executing the organisation’s social media strategy, managing organisation’s prioritised social media channels including Facebook, Twitter, Youtube and LinkedIn.
• The intern will work directly with the Communication’s Coordinator and closely with team leaders, project leads, partner organisations and our target communities.

Specific Responsibilities
Support Campaigns and Communications activities:

• Provide support and participate in campaign activities directly handled in the unit
• Provide support and participate in all inter-thematic policy advocacy and campaign initiatives
• Provide support and participate in Monitoring, documentation, dissemination and encouragement of critical debate, and mainstreaming of public policy advocacy.
• Support case study collections related to policy and campaigns works

Social Media Community Management:

• Work on the organisation’s social media platforms
• Work with the Communications Coordinator on all of AAN online activities
• Work on seamless linkages of the organisation’s social media accounts (e.g. Facebook, Twitter, YouTube LinkedIn and other social media platforms), ensuring uniform content and tone of voice for landing pages, graphics, and other elements.
• Increase the number of followers we have on Twitter.
• Monitoring and replying to communications on the platforms under the guidance of Communications Coordinator.
• Posting information, uploading photos and videos on the platforms on a daily basis or as is directed by Communications Coordinator.
• Make use of relevant tools like Tweet Deck to plan for weekends and holidays; LinkedIn polls and surveys to build our social media footprint and reputation; and other tools like SlideShare, You Tube, Paper.Li, Scribd, Reddit, Digg and StumbleUpon.
• Work with relevant teams and projects’ leads to implement other channel-specific campaigns (e.g. uploading photos to Flickr, videos to YouTube, etc)

Reporting Line:

• The Communication Intern will report directly to the Communications Coordinator and have technical reporting line to the Policy, Advocacy and Campaigns Manager

Key relationships:

• Internal Relationships: All AAN staff
• External Relationships: Media, Communications Consultants/service providers, CSOs, relevant Government agencies and partners

Persons Specifications
Education/Qualifications:

• First Degree in Mass Communication or any relevant field. Essential
• Membership of relevant professional Institute. Desirable

Experience:

• Relevant NYSC experience in the related fields. Essential
• Knowledge of the social media platforms. Essential
• Experience working in Digital Media sector. Desirable

Skill Abilities:

• Strong communication and writing skills. Essential
• Good computer skills especially in the use of publishing tools. Essential
• Multi-tasking skills. Essential
• Excellent planning and prioritization skills. Essential
• Content production/Photography skills. Desirable

Personal Qualities:

• A person of integrity. Essential
• Creative and takes initiative. Essential
• Able to work effectively in a diverse team environment. Essential
• Willing to work additional hours at crucial times. Desirable
• Effectively promote the AAN’s mission, values and objectives. Desirable

Benefit
Actionaid offers competitive terms of employment.

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Reporting to: Policy, Advocacy & Campaign Manager
Line Management: Communications Intern
Grade: 7

Job Description

• The Communications Coordinator will be responsible for carrying out ActionAid Nigeria’s (AAN’s) Communication Strategy, plan; and public affairs community relations and publicity in order to influence and inform AAN’s Stakeholders, Staff, Partners and Donors in the organisation’s thematic areas.

Job Purpose

• The Communications Coordinator who reports to the Policy, Advocacy & Campaigns Manager, will be responsible for carrying out ActionAid Nigeria’s (AAN’s) Communication Strategy; plan and carry out public affairs community relations and publicity in order to influence and inform AAN’s Stakeholders, Staff, Partners and Donors in the organisation’s thematic areas.
• S/he will liaise with and provide support for the different thematic functions at AAN on publications, publicity & press relations to drive the advocacy arm of AAN.

Specific Responsibilities

• Coordinate and act as the central communications point for national media activities in Nigeria
• Develop and implement innovative and effective communication and media strategies for ActionAid Nigeria
• Coordinate other AAN communications strategies for all initiatives including fundraising and marketing projects
• Responsible for the management of documentation and publishing of all AAN manuals and publications.
• Building the capacity of AAN Staff and its partners in understanding, documentation and communication of AAN’s thematic areas.
• Support the development and strengthening of partnerships among stakeholders, government departments and NGOs for effective collaboration and co-ordination on strategic national & global concerns.
• Coordinating the annual review of AAN communications work.
• Oversee content development for AAN policy influencing, website and other social media platform.
• To provide a public relation function by building and maintaining contacts with media, donors and supporters including popular media, celebrity and political circles in order to raise AAN’s profile.
• Oversee production of digital and multimedia communications content to promote AAN’s brand.
• Any other responsibilities as assigned by line manager.

Key Working Relationships:

• Internal: AAN Staff
• External: The Media, Relevant Government Agencies, Donor Community, Partners, INGO Community and other stakeholders

Persons Specifications
Education/ Qualifications:

• First degree in Communications, Socials Sciences or Arts/Humanities - Essential
• Masters degree in a relevant field - Desirable
• Membership of NUJ and other relevant professional bodies - Desirable

Experience:

• At least 7 years work experience 4 of which should have been spent in the development sector - Essential
• 3 years experience managing communication and advocacy projects and working with the media. - Essential
• Website development/management and digital communications - Essential
• Capacity building experience including training, facilitating, coaching and mentoring - Essential
• Experience as a media focal person for an organisation/department - Desirable
• Experience as a reporter, sub editor or proof reader - Desirable
• Familiarity with popular media sector and previous relationship with same - Desirable

Skill Abilities:

• Online i.e. website management and digital communications - Essential
• Understanding of the role of advocacy work and communication in development. - Essential
• Strong communication and writing skills - Essential
• Ability to provide practical solutions within set deadlines. - Essential
• Good computer skills especially in the use of publishing tools - Essential
• Multi-tasking skills - Essential
• Public Speaking skills - Essential
• Excellent planning and prioritisation skills - Essential
• Strong interpersonal skills - Essential

Personal Qualities:

• A person of integrity - Essential
• Creative and takes initiative. - Essential
• Able to work effectively in a diverse team environment - Essential
• Willing to work additional hours at crucial times. - Essential
• A self motivated person able to work without close supervision - Essential
• Effectively promote AAN’s mission, values and objectives - Desirable