Interns at KornerStone Staffing

Job Description

• This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.

Knowledge, Skills, and Experience

• Minimum B.SC /HND required in any field. 1-2 years relevant experience
• Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow up skills.

go to method of application »

Job Description

• This role requires a high level of creativity, attention to detail, and project management skills, it is also at the core of the marketing team, and others will rely on your work every single day

Responsibilities

• Develop original content for fiction, nonfiction, and short stories.
• Use the written word to express story lines and ideas.
• Write content for magazines, trade journals, newsletters, and blogs.
• Produce content for broadcasts, motion pictures, and other types of performance.
• Develop scripted material for the Web and other communication devices.
• Conduct extensive research on various topics.
• Write outlines and rough drafts.
• Appropriately source and cite resources.
• Edit content for correct spelling and grammar.
• Work with editors to revise and rewrite sections.
• Perform extensive fact-checking.
• Arrange material in chapters or parts.
• Maintain blogs to keep in touch with fans and readers.

Education and Experience

• Students applying for this internship should be Marketing/Business or Language majors, with 2 years of experience on the Web and a solid understanding of youth markets.
• Minimum of 1 years’ blogging experience required
• Past experience producing offline/online content as well as channel-specific knowledge (blog, SlideShare, Facebook, Twitter, etc.)
• Past experience building audiences either online or offline.
• A dual-minded approach: You’re highly creative and an excellent writer but can also be process-driven, think scale, and rely on data to make decisions.

Skills and Competencies:

• Strong research and analytical skills
• Extremely Strong Writing and Editing Skills (Journalism or English Major a plus).