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  • Posted: May 5, 2017
    Deadline: May 19, 2017
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    Social Media Analyst

    Job Description

    • Become and remain knowledgeable about Leading social media products and community standards
    • Responsible for daily updates on our social sites
    • Assist our online community and help resolve inquiries empathetically, accurately and on time
    • Make well balanced decisions and personally driven to be an effective advocate for our online community
    • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
    • Display a strong bias to doing what’s right for our community in supporting Leading social media objectives
    • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
    • Respond to user inquiries with high quality, speed, empathy and accuracy
    • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
    • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
    • Enforce social media terms of use by carefully monitoring reports of abuse on the site
    • Review the reported content within agreed turnaround times and standards of quality
    • Identify inefficiencies in workflows and suggest solutions
    • Recognize trends and patterns, and escalate issues outside the company policy

    Requirements

    • Good appreciation of the application of social media and digital channels in marketing.
    • Passionate and enthusiastic about social media and its use.
    • Strong communication skills, verbal and written, with the ability to create high quality reports.
    • Must be able to use Facebook, Twitter, LinkedIn, Instagram, Youtube and other leading social sites.
    • Knowledge of Agorapulse, Canva and Sociocaster is a plus.
    • Education: Bachelors degree in any discipline with a minimum 2-2.
    • Fluent in Written and Spoken English
    • Excellent communication Skills
    • Excellent Computer knowledge.

    Method of Application

    Applicants should send their CV's to: patience.azeez@giantbeverages.com

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