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  • Posted: May 4, 2017
    Deadline: Not specified
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    Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports ...
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    Executive Director- Technical

    Job Description

    • Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations
    • Accountable for the business plan
    • Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
    • Ensures that a comprehensive information management strategy is in place
    • Ensures the realization of high performance individuals and teams
    • Ensures effective resourcing of department and constant service delivery
    • Develops and implements a cost effective data strategy
    • Restructures Technology services when needed
    • Provides vision, direction and leadership to IT resources and structures.
    • Accountable for Facilities
    • Liaises with banks for collections and payments

    Key Result Areas

    • Operational Efficiency
    • Implements a cost-effective client service and data strategy.
    • Sets direction for the Business.
    • Takes accountability for the business plan.
    • Integrates delivery and metrics across the people, process, finance and client dimensions.
    • Delivers on strategic projects as requested.
    • Provides vision, direction and leadership to IT resources and structures.
    • Information Management
    • Restructures Technology service when needed.
    • Ensures that a comprehensive information strategy is in place.
    • Budget Control
    • Manages overall expenses, including cost reductions.
    • Service Delivery Management
    • Implements strategies and initiatives to increase service delivery.
    • Drives operational excellence throughout area of supervision.
    • Defines and implements best operating practice in client services.
    • Defines performance parameters (including balanced scorecard) and measurements for area under supervision.
    • Team Effectiveness:
    • Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
    • Accountable for others' time, task and output quality
    • Balances own priorities with directing and motivating others.
    • Plans and assigns work over the applicable period.
    • Guides and directs staff to achieve operational excellence standards.
    • Creates a climate for optimal performance.
    • Manages performance.
    • Selects potential staff to sustain customer/client service delivery.

    Qualifications

    • A Bachelors and Master's degree
    • Professional Insurance qualification is mandatory
    • A minimum of 20 years’ work experience in relevant role

    Method of Application

    Interested and qualified? Go to Fosad Consulting on jobs.smartrecruiters.com to apply

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