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  • Posted: Apr 27, 2017
    Deadline: May 25, 2017
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    Read more about this company

     

    Customer Service Manager

    Responsibilities/Duties

    • Maintains customer satisfaction by providing problem-solving resources; managing staff.
    • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
    • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
    • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
    • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
    • Accomplishes information systems and organization mission by completing related results as needed.

    Requirements/Skills

    • Customer Service,
    • Process Improvement,
    • Decision Making,
    • Managing Processes,
    • Staffing,
    • Planning,
    • Analyzing Information ,

    Method of Application

    Applicants should send their CV's to: elizabeth.ofodile@darmacengineers.com.ng

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