Entry-level Receptionists at Yes-Africa Global Resources

Job Description

• Providing follow up action on clients feedback and managing requests for compensation, where appropriate
• Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action.
• Recording customers feedback details in the Customer Relations Management System for producing management reports
• Recognizing possible customer relation cases and, where necessary, keeping records or arranging proactive service recovery

Qualifications and Skills

• The ideal candidate will be a confident and diplomatic communicator, with a positive, customer-oriented mind set.
• A Diploma/Degree in English Language, Social Science or the Arts
• Possess a minimum of one year experience
• Ability to maintain and build internal, external contacts
• A proficient knowledge of IT and media activities
• The ability to manage and prioritize a varied workload effectively as well as the capacity to work under pressure.