Installation Managers at Lumos Nigeria

Description:
Effective management of Installations across several States in Nigeria to ensure customer satisfaction

• Effectively manage installation coordinators and installers’ schedules and movement plans
• Conduct scheduled/unscheduled visits to customers to ensure installation best practices are implemented and customer satisfaction and experience are in-line with Company standards
• Ensure installers get paid by the customer after installation process
• Ensure proper and timely reporting from the installation coordinators on field activities
• Schedule installations in a timely and cost-effective manner
• Ensure best practice training of installation coordinators and installers
• Ensure technical support staff and installers have all the required tools
• Liaise with Field Service on technical issues on Field service activities

Provide field report on SPS activities to management

• Obtain complete report from installers and installation representatives to aid effective report generation
• Produce picture presentation of installation
• Ensure proper record keeping of systems in customer location
• Record keeping of SPS activities across several states
• Check telemetry to ensure system is communicating

Work with Field Service department on hiring and training of installers across states

• Sourcing of installers with clear and basic skills
• Training of installers with technical specifications of the job
• Training of installers on customer care policies and procedures
• Certification of installers after assignment

SKILLS & KNOWLEDGE
Educational Qualifications & Functional / Technical Skills

• First degree in Social Sciences or Engineering
• A Master's degree in Management or on Solar/Renewable Energy Engineering would be an added advantage
• Minimum of 7 years’ experience at middle management level Solar/Renewable Energy Engineering; 3 of which must be in leadership capacity
• Customer service or process management experience (not less than 2 years)
• Understanding of the principles of CRM and Customer Management
• Understanding of the principles of Business Intelligence and Reporting
• Good interpersonal and relationship building skills

Relevant Experience

• Understand the basic principles of Installation and the techniques
• Understand Solar Systems and Product Development principles
• Engineering Project Management
• Proven record of achieving business success and relationship management
• Good oral and written communication skills; Report writing, Presentation
• Experience in Delighting Customers / Clients
• People management skills and territorial knowledge of Nigerian States

Other requirements (Behavioral etc.)

• Result and service orientation
• Ability to travel in the course of work requirements
• Team player; good with people – calm, good at building relationships
• Analytical minded
• Task oriented and with less supervision
• Proficiency with Microsoft Office Tools
• Valid driver's license