Deputy Manager - Client Service at a Digital Marketing Agency - Hamilton Lloyd and Associates

Job Purpose

• The Deputy Manager - Client Service shall develop a professional working relationship across multiple clients with the goal of maximizing the financial potential of each client.
• He / she will be gauging the growth potential of each client in order to retain clients and act on key growth opportunities.

Job Responsibilities

• Shall be main contact for all clients and will be entrusted with the client service as well as project management roles.
• Responsible for the execution of client strategies and management of the business relationship at mid management levels.
• Working with a account managers and media planners to assess client/brand problem(s) and setting the right objectives (business, marketing, communications, and media)
• Project manage the execution of client briefs, ensuring that projects are delivered on time, within budget and continuously ensuring agency efficiencies and profit margins are delivered.
• Executing and implementation of project plan from start to finish.
• Assess the current client relationship and compile core reports for presentation to reporting line.
• Producing billings reports every three months.

Main Responsibilities
Client and Account Management:

• A deep understanding of the clients’ industries/business areas.
• Build strong client relationships at mid to senior levels.
• Deepen the client relationship with the goal of understanding the client’s objectives and assisting the client in reaching their internal targets.
• Work closely with the strategist to ensure client briefs are correctly distilled and the information is transferred into the business brief.
• Business objectives and KPI’s will need to be established and agreed upon by the agency and the client.
• Write, assemble and present proposals to clients.
• Be proactive with research and proposals to clients.
• Reviewing of agency work, ensuring that outputs meet client briefs and feedback, both written and verbal.
• Leading and writing agenda’s for client meetings.
• Having knowledge of long term development projects.
• Quality assurance of work delivered to client.
• Digital Media process & campaign management on integrated projects

Project Management:

• Need to ensure all projects are managed professionally, deadlines are reached on time and financial targets are met.
• Attend new project briefings.
• Project scope documents will need to be completed before compiling costing estimates.
• Ensure the client agrees to the costing estimate and signs the scope document before resource scheduling can take place.
• Project plan must be completed in Smartsheet.
• Briefing documents as well as verbal briefings must take place to ensure all the parties involved are aligned before the project commences.
• Highlight any risks before the project commences.
• Manage a junior project manager.
• Drive successful implementation of all project management responsibilities.

New Business:

• Depending on client portfolio, working on new business development opportunities.
• Service the needs of the client, in the process of achieving internal goals

Reporting:

• Work closely with the client to ensure the agency supports the client up until the final campaign report.
• Coordinate weekly and monthly reports.

People:

• Constantly motivate and develop team members.
• Provide evaluation of team members to the line-managers.
• Provide succinct feedback on client requirements to broader team i.e. Planners and Specialists and Account Managers.
• Be able to communicate and lead internal briefing workshops and to be able to clearly understand campaign / brief objective.
• Reach out to the Lead Business Unit Director for mentorship on key issues

Man Specification

• Education: B.Sc Degree in Marketing, Advertising or Media.
• Experience: Minimum of 5 years of digital media experience within a digital agency.
• Proven track record in account management (3 client / brand references)
• Working with brands and brand building
• Character: Candidates should be the following:
• Ambitious
• Customer and solution focused
• Goal oriented
• Passionate about what we do
• People person with people management skills in a multicultural environment
• Time management

Required Competencies /Skills:

• Excellent problem solving skills
• Good analytical skills
• Attention to detail
• Technically skilled in various creative formats and specifications
• Client Service and Account Management in an agency world (people, process, tools)
• Understanding of the marketing process and streams involved in strategy, planning, execution, analysis and reporting as it relates to digital media.
• Proactive and strong negotiation skills
• Good communicator (Internal and external)
• Good organization skills
• Strategic thinking with analytical skills
• Fluent speaking and written business English
• Keen understanding of project management