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  • Posted: Mar 30, 2017
    Deadline: Apr 3, 2017
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    Safety Consultants and Solutions Provider Limited, is established to provide cost effective, integrated safety consultancy solutions and services.Our key strengths are in Fire Safety, Process Safety, HSE/MS Training, Technical Safety, Occupational Safety, Environmental ManagementSafety, Construction Safety and Pipe Integrity management. We operate in all ...
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    Customer Care Representative (Female Only)

    Job Description

    • We are looking for a Female Customer Care Representative that will be the liaison between our company and its current and potential customers.
    • The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

    • Manage large amounts of inbound and outbound calls in a timely manner
    • Follow communication “scripts” when handling different topics
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    • Seize opportunities to upsell products when they arise
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep records of all conversations in our call center database in a comprehensible way
    • Meet personal/team qualitative and quantitative targets

    Requirements

    • Previous experience in a customer support role
    • Track record of over-achieving quota
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectively
    • B.Sc/HND
    • At least 1 year working experience

    Salary
    N50,000 Monthly

    Method of Application

    Applicants should send their CV's to: l.ugo@safetysolutionsng.com

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