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  • Posted: Mar 29, 2017
    Deadline: Apr 11, 2017
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    THCC is a Nigerian company with a primary commitment to helping the country attain its immense potential as well as a vision to extend its unique services to people, organizations and societies in Nigeria, Africa and the rest of the world.
    Read more about this company

     

    Operations Supervisor

    Location: Ibadan, Oyo

    Job Summary

    • Be responsible for the department, making sure everything is up to date and running smoothly. Liaise with suppliers, and make request for products, and inspect and receive stock. The incumbent will also make sure customers are well attended to by interacting with them, handling queries and complaints.

    Duties and Responsibilities

    • Assist in maintaining operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
    • Assist in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
    • Achieve financial objectives by assisting in preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
    • Ensure availability of merchandise by making an order for purchase to the supplier; maintaining inventories.
    • Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
    • Keep track of sales and profitability
    • Set sales goals for products and monitor
    • Secure merchandise by implementing security systems and measures.
    • Protect employees and customers by providing a safe and clean store environment.
    • Interact with customers handling queries and complaints and also advertising store products.
    • Ensure floor, shelves, fridges, toilet and Car Park are always clean.
    • Ensure shelves and fridges are always full and well displayed at all times.
    • Monitor expiry dates and damages of all products.
    • Ensure products are tagged with the current price.
    • Ensure items displayed are well protected from pest, contamination or any other danger
    • Submit out of stock report by reviewing items visibly missing or low in stock and submit to the Operations Manager.
    • Liaise with suppliers, and make request for products, and inspect and receive stock.
    • Report all faulty equipment promptly to the Operations Manager.
    • Submit weekly, monthly, bi-annual sales report for sections in the supermarket with comparisms
    • Oversee, train and set the schedules of sales assistants in the department, keeping track of their performance.
    • Assist cashiers when there are more than 3 customers on the queue.
    • Promptly attend to cashiers to resolve issues at cash point.

    Requirements
    Required Qualifications:

    • B.Sc/HND in any field
    • Hands-on experience in a retail capacity is an added advantage.

    Competencies:

    • Basic hands-on knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint
    • Problem solving skills
    • Excellent communication and customer management skills
    • Good organizational skills
    • Ability to work in a team and to motivate others
    • Ability to work long and odd hours
    • Ability to stand for long hours.
    • He/she must be physically fit
    • Ability to speak Yoruba language will be useful

    Remuneration

    • Ranges between N420,000 to N480,000 per annum.

    Method of Application

    Applicants should send their applications and CV's to: jobs@thehillcityconsulting.com

    Note

    • Please use job title as the subject of the mail.
    • Please note that only qualified candidates will be contacted for the interview.

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