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  • Posted on: 23 May, 2013 Deadline: 4 June, 2013
  • View Jobs in ICT / Telecommunication View All Jobs at IBM - International Business Machines
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  • IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Senior IT Specialist - NIGERIA

     


    Job ID: GTS-0582623
    Job type: Full-time Regular
    Work country: Nigeria
    Position type: Professional
    Travel: 25% travel annually
    Job area: IT & Telecommunications (non consulting)
     
    Job description:
    Perform IT Specialist job role and must have expertise in managing and operation of IT hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and
    support properly engineered IT services and products to meet the needs of a business. The scope of this job role includes preparation for new or changed services, management of the change process, and maintenance of regulatory, legal, and professional standards, management of performance of systems and services in relation to their contribution to business performance, and management of bought-in services including, for example, public network, virtual private network, and outsourced services. Typical examples of the deliverables are service-level reporting, risk, and contingency planning. IT Specialists would apply their technical skills to support the operation and maintenance of vendor products, services, and solutions. Individuals who are part of Support typically have responsibility for sizing, troubleshooting, and critical customer situations. The employee focuses on individual/team/department/ operational objectives.
    The applicant are accountable to ensure a high level of client satisfaction with Service delivery, technical support and operational services by taking all the possible actions to avoid that a client perceived problem or irritation will become a critical situation, putting at risk his/her satisfaction and loyalty. If a technical critical situation occurs, they are the IBM interface to clients and manage the situation until the problem is fixed.
    They have a thorough understanding of, and are able to articulate, IBM's technical support strategy, particularly as it relates to base and enhanced support. They are responsible for the technical value relationship by providing expertise to protect revenue base and identify new services opportunities.
     
    Requirements:
    Bachelor's Degree
    At least 4 years experience in Analyzing Software related Problems and Situations
    At least 4 years experience in on at least one major platform or product group covered by IBM
    At least 4 years experience in technical background (former experience), preferably service delivery
    At least 4 years experience in AIX, TSM, Copy services such as global, metro mirroring, Linux, etc would be main requirements).
    At least 4 years experience in Good client "management/communication" skills
    English: Fluent
    Preferred
    At least 7 years experience in Analyzing Software related Problems and Situations
    At least 7 years experience in on at least one major platform or product group covered by IBM
    At least 7 years experience in technical background (former experience), preferably service delivery
    At least 7 years experience in AIX, TSM, Copy services such as global, metro mirroring, Linux, etc would be main requirements).
    At least 7 years experience in Good client "management/communication" skills
     
    Additional information:
    The applicant will provide technical assistance and account management advice to less experienced personnel. They plan for, and execute, hardware services activities and assist in software services activities including systems assurance, installation planning, account management, systems-level problem determination, installations, discontinuance, relocation, diagnosis, etc. for IBM and non-IBM systems.
     
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    CLICK HERE TO APPLY

    Technical Support Representative - NIGERIA

     

    Job ID: GTS-0582632
    Job type: Full-time Regular
    Work country: Nigeria
    Position type: Professional
    Travel: 25% travel annually
    Job area: IT & Telecommunications (non consulting)
     
    Job description:
    The applicant are accountable to ensure a high level of client satisfaction with Service delivery, technical support and operational services by taking all the possible actions to avoid that a client perceived problem or irritation will become a critical situation, putting at risk his/her satisfaction and loyalty. If a technical critical situation occurs, they are the IBM interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy, particularly as it relates to base and enhanced support. They are responsible for the technical value relationship by providing expertise to protect revenue base and identify new services opportunities.
    The applicant will provide technical assistance and account management advice to less experienced personnel. They plan for, and execute, hardware services activities and assist in software services activities including systems assurance, installation planning, account management, systems-level problem determination, installations, discontinuance, relocation, diagnosis, etc. for IBM and non-IBM systems.
    Perform IT Specialist job role and must have expertise in managing and operation of IT hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and
    support properly engineered IT services and products to meet the needs of a business. The scope of this job role includes preparation for new or changed services, management of the change process, and maintenance of regulatory, legal, and professional standards, management of performance of systems and services in relation to their contribution to business performance, and management of bought-in services including, for example, public network, virtual private network, and outsourced services. Typical examples of the deliverables are service-level reporting, risk, and contingency planning.
     
    Requirements:
    Bachelor's Degree
    At least 4 years experience in Analyzing Software related Problems and Situations
    At least 4 years experience in on at least one major platform or product group covered by IBM
    At least 4 years experience in technical background (former experience), preferably service delivery
    At least 4 years experience in AIX, TSM, Copy services such as global, metro mirroring, Linux, etc would be main requirements).
    At least 4 years experience in Good client "management/communication" skills
    At least 4 years experience in Ability to link different resources (mostly people and their technical knowledge) internally
    English: Fluent
     
    Preferred
    At least 7 years experience in Analyzing Software related Problems and Situations
    At least 7 years experience in on at least one major platform or product group covered by IBM
    At least 7 years experience in technical background (former experience), preferably service delivery
    At least 7 years experience in AIX, TSM, Copy services such as global, metro mirroring, Linux, etc would be main requirements).
    At least 7 years experience in Good client "management/communication" skills
    At least 7 years experience in Ability to link different resources (mostly people and their technical knowledge) internally
     
    Additional information
    IT Specialists would apply their technical skills to support the operation and maintenance of vendor products, services, and solutions. Individuals who are part of Support typically have responsibility for sizing, troubleshooting, and critical customer situations. The employee focuses on individual/team/department/ operational objectives.
     

    Click Here to Apply

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