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  • Posted: Feb 27, 2017
    Deadline: Mar 30, 2017
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    UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
    Read more about this company

     

    Customer Service Officers

    Locations: Ilorin West  Kwara, Nigeria; Ikeja, Lagos, Nigeria; Osogbo, Osun, Nigeria; Ibadan South-West, Oyo, Nigeria

    Kwara, Nigeria; Ikeja, Lagos, Nigeria; Osogbo, Osun, Nigeria; Ibadan South-West, Oyo, Nigeria - See more at: http://uba.jb.skillsmapafrica.com/Job/Index/11838#sthash.5TEMNfSC.dpuf
    Kwara, Nigeria; Ikeja, Lagos, Nigeria; Osogbo, Osun, Nigeria; Ibadan South-West, Oyo, Nigeria - See more at: http://uba.jb.skillsmapafrica.com/Job/Index/11838#sthash.5TEMNfSC.dpuf

    Contract Type: Permanent

    Role and Responsibilities
    Customer Relations:

    • Ensure proper documentation for all new and existing accounts.
    • Ensure timely opening of new accounts on the system.
    • Engage customers to cross sell bank products and services
    • Support branch sales and service team.
    • Process customer's account opening, transfer, and closure request.
    • Sale to prospective customers UBA's E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,
    • Debit cards), enroll new customers, and resolve related issues.
    • Increase product sales, and customer loyalty by maintaining good client relationship.
    • Branch General Ledger (GL) proofing.
    • Cheque book issuance and maintenance.

    Requirements
    Key Skills:

    • Excellent customer service orientation
    • High level of integrity
    • Good verbal & written communication skills
    • Selling skills
    • Focused, Motivated & Results Oriented
    • Paying attention to details
    • Good interpersonal skills
    • Fast and error-free processing
    • Strong problem resolution skills

    Knowledge:

    • Sound knowledge of Banking products and services
    • Good understanding of the operational, credit and regulatory risks facing the business

    Education Requirements:

    • Minimum Educational level - Diploma (OND/HND) in any Social science or Art related discipline.

    Experience:

    • Prerequisite -Customer service experience Sales knowledge, skill & experience

    Age:

    • 27 years

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) on uba.jb.skillsmapafrica.com to apply

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