Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
Read more about this company
JOB PURPOSE
To plan, monitor and ensure achievement of the customer and revenue market share objectives set for zonal operations by supervising and influencing multiple teams to deliver operational excellence in customer service, channel management and market expansion.
DUTIES & RESPONSIBILITIES
To add revenue earning customer net additions – prepaid and postpaid in the zone -
To identify and formulate zonal sales strategies to help drive gross additions, control on churn and zero billing customers, supervising health of acquisitions, compliance on activations, and Activating connections as per the mentioned turnaround times
RMS Growth -
To ensure the zone continues to get revenue market share in excess of CMS through implementing revenue enhancement initiatives by managing own base to deliver higher revenue’s (driving outgoing usages, VAS etc.) and also focus on churning high value competition customers
To achieve the net revenue of the zone -
To identify and formulate strategies to help drive collections and bad debts performance of the zone, VAS upselling activities, driving recharge turnovers, and reduction in first bill churn & zero recharge
To deliver on the channel satisfaction score -
Constantly ensuring healthy ROI of channel partners e.g. distributors, retailers and resellers. Timely disbursement of claims to the market, regular trade servicing and channel delight activities
Rural penetration -
Network -
To constantly act as customer advocate, by monitoring network KPIs are at the agreed levels thereby creating excellent customer experience
Brand visibility -
Constantly ensure that the Airtel Brand is visible in the trade and that all retail outlets carry the required branding
Marketing communication -
Ensure that all marketing communication in the zone is tailor made for the zone, ensuring that these are easily understood, culturally correct and engender affinity with the Airtel brand
MAJOR CHALLENGES
Driving cross-functional teams through planning, tracking and reviews to ensure revenue earning customers and net revenue for the zone is delivered and post sales challenges are taken care of.
KEY DECISIONS
DIMENSIONS (METRICS)
SKILLS & KNOWLEDGE
Build your CV for free. Download in different templates.
Join our happy subscribers