You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Job Vacancy at Ericsson

  • Posted on: 14 February, 2017 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Ericsson
  • Subscribe to free job alerts
  • Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

    Subject Matter Expert Operations Assurance

     

    Responsibilities & Tasks

    • To secure delivery for the functions of onsite MSIP Operations Assurance within the Customer Hub structure as per Managed Services contract.
    • This role is a blend of Technical and Management responsibilities for the Customer Hub structure IN Managed Service contract. The role reports to Managed Service Operations Assurance Head for the group and accountable for end to end Operations activities, Performance Management and Customer interfacing for the Hub. It is an individual contributor role however will closely work with Global Service Center remote delivery center and holds the functional responsibility for delivery team.
    • Customer Hub Structure Level Interfacing with Customer Global Service Center and Internal Ericsson functions.
    • Operations - Responsible for the fulfillment of contractual commitments specific to the Hub.
    • Performance Reporting agreement and alignment on Performance reporting structure and mechanism with Customer Hub.
    • Governance - Weekly and Monthly Governance with Customer Hub Management for contract fulfillment review.
    • Weekly and Monthly Governance with Global Service Center for work Level agreement fulfillment review.
    • Customer Satisfaction Perception Management.
    • Drive Improvement projects.

    Minimum Qualifications & Experience Requirements

    • Bachelor’s degree Engineering/Electronics
    • 5-15 years of Service delivery experience in Operations & Maintenance, Optimization and Application configuration
    • Expert knowledge on Charging System Tariff configurations is mandatory
    • Expert knowledge of Intelligent Network (Charging System, EMA and EMM) Operations and Performance
    • Excellent command of English language, presentation and communication skills
    • Able to work and co-ordinate between teams, which are remotely located
    • Should be able to travel for meetings and discussions if required

    Preferred Skills

    • Excellent Telecom market overview
    • Team Player

    Method of Application

    Interested and qualified? Go to Ericsson career website on jobs.ericsson.com to apply

    Let's build Nigeria's No. 1 Salary Website for great salary insights. Contribute by anonymously adding your previous or current salary.
  • ❮ Back to All Jobs
  • Know more about EricssonSimilar Jobs
  • Search for jobs by keyword
  • Software Tester / Application Security at Electronic Payplus Limited (Epayplus)
  • Latest Job Vacancies at KKON Technologies (KKONTech)
  • Business Development Executives at Curechat Limited
  • Human Resource Officer at Trivest Technologies Limited
  • ICT Intern Recruitment at Ultra Media Solution Limited
  • Java Developer at Bitplanet Technologies Limited
  • Web Developer at Netbit Solutions Limited
  • Job Openings at H2Y Infotech Limited
  • Filter Jobs
  • State | Search by region instead
    Field

    Industry

    Education

    Experience


    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
  « 1 Recently Viewed Job
 
 
Send your application through

Yahoomail Gmail Hotmail