Job Opening at MainOne Cable

Department: Technical
Unit: Data Centre
Reporting Line: Data Centre Service Manager

Responsibilities    

• The Data Centre Service Coordinator will be responsible for the Maintenance of the Data Centre White Space area and will manage customer service delivery in the Data Centre. DCSC specializes in the execution of tactical plans for the data centre services to ensure
• Continuity of operations for the organization. He is the custodian of the Data Centre white space and will be required to plan, design, manage and support the white space infrastructure.

Key responsibilities include:

• Ensuring a consistent client experience in providing DC Services
• Following and executing best practices linked to ITIL disciplines
• Understanding of Service Level Agreements (SLA) for clients in the facility
• Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
• Managing and coordinating of Client rack installations, power up and interconnectivity
• Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management
• Responsible for client expectation management
• Providing support to Operations Centre (NOC)/Service Desk initiatives and providing assistance for client communications
• Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience.
• Provide first line support for Data Centre collocating customers.
• Maintain full register of assets of servers and network equipment.
• Maintain safety and security of Data Centre
• Ensure that the data Centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
• Perform remote hands and eyes support on IT devices when required
• Performing other duties as requested by the Data Centre Service Manager
• Supervise staff, vendors, and customers in the DC to ensure tasks are fully delivered to the right standard.
• Write and maintain operational procedures in Data Centre and similar areas
• Ensure that all applicable security standards are duly complied with for quality assurance

Supervision:

• To work directly under the supervision of the Data Centre Service Manager (DCSM)

Contacts:    

• NOC Operations Engineers, Technical Solutions, DC Facilities Team, Data Centre Service Manager, Data Centre Service Coordinator, Data Centre Operations Manager (DCOM), Third party service providers, DC Colocation Clients

Qualifications & Experience

• A good Bachelor’s Degree in Electrical Engineering, Computer Science/ Engineering with at least 3-5 Years industry experience.
• ITIL® qualification and practical knowledge will be an advantage Experience, or exposure, to structured cabling and facilities management.
• Demonstrated proficiency in the use of MS Office suite, including Visio
• Exposure to formal project delivery methodologies
• Strong organizational and time management skills
•  Have a basic knowledge of System administration

Competencies Required:

• Customer service, focused on overall client satisfaction
• Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
• Good analytical skills and motivation, together with the ability to multi-task
• Good written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence
• Excellent attention to detail, aligned to strong verbal and written capacities
•  Familiarity with Data Centre Standards and ISO 9001 and 27001 certifications

Demands of the Job:

• Ability and willingness to work even at odd hours when the work demands.