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  • Fresh Job Openings at Ascentech Services Ltd

  • Posted on: 3 February, 2017 Deadline: Not Specified
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  • Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

    Marketing & Sales Officer

     

    Line Supervisor:  Marketing & Sales Executive.
    Education: B. s c/ HND from a reputable university
    Additional:  IATA certificates is a plus 
    Experience: 1-3 years in Sales / Marketing Role
    Sex: Males/Female

    Job Summary
    Responsible for implementation of all marketing initiative within the organization. Working to develop areas such as sales management, distribution channel management, market research and customer service.
    Professionally and effectively handling client’s enquiries about company products, manage affiliate travel(s) i.e. deliver world class service.

    Duties & Responsibilities

    • Research and source new opportunities and partners.
    • Help grow revenue and marketing activity and procedures.
    • Manage relationships with the partners.
    • Stay up to date with the latest marketing trends.
    • Keep customers up to date with the latest company news.
    • Deliver weekly progress, commission and activity reports for all partners.
    • Assist the Marketing Head / Manager in managing the partners and partnership budget.
    • Collaborate with the product team & creative teams to create marketing material.
    • Work with the Marketing Head/ Manager to deploy and optimize campaigns through the marketing channel
    • Work with the Marketing Head/Manager to forecast ROI and activity for all partners – both new and existing.
    • Plan route and compute ticket costs, using schedules, rate books and necessary software.
    • Provide clients with necessary information/ details including visa documentation requirements needed in making informed travel decisions.
    • Handling of all enquiries (tickets, Hotel  e.t.c ), complaints and resolution of issues professionally and effectively in line with defined company policies and procedures.
    • Ensure a proactive approach in handling enquiries and complaints such that issues will be resolved in the most effective manner.
    • Ensure prompt escalation of unresolved issues to the necessary department/supervisor and follow up complete resolution.
    • Ensure excellent brand experience to the customer through polite, courteous, prompt and informative encounter always.
    • Promote the sales channel and opportunity across the industry.
    • Ensure optimal use of the company’s feedback system to aid management decision making process and provide information necessary for successful market penetration.
    • Ensure all ROI and sales targets are met through the sales channels and partnerships
    •  Perform additional duties and responsibilities as may be assigned.

    Key competence requirements
    Knowledge:

    • A demonstrable interest in travel.
    • Good time management skills.
    • Good knowledge of Nigerian travel   industry including regulations, tariffs, policies and procedures.
    • Good working knowledge of airline services including destination points.

    Skills / competence:

    • Good interpersonal and listening skills
    • Good communication skills (oral and written)
    • Good problem solving / negotiating skills
    • Good multi- tasking ability
    • Good relationship management
    • Good level of MS tools appreciation
    • Customer service orientation
    • Passion for sales & marketing and the wider digital industry
    • Strong knowledge of travel platforms and programes

    go to method of application »

    Customer Service Agent

     

    Education:  B.sc in Mass Com, Bus Admin and Management
    Additional: IATA or others Customers Care certificates is a plus 
    Experience: 1-3 years in Customers care service or Call centre Agent
    Sex: Females

    Job Summary
    Responsible for building client interest in the company by professionally and effectively handling client’s enquiries about company products, manage clients travel(s) i.e. deliver world class and cost effective travel planning.

    Duties & Responsibilities

    • Managing Client’s communication via telephone, emails, live chat and other communication platform approved by the company.
    • Handling of Customer inquiries and complaints, resolution of issues professionally and effectively in line with defined company policies and procedures.
    • Perform the duty of a call center agent by responding to customer’s request, work out the travel routes and schedules for customers via phone and or email.
    • Attend to web mails and live chat from company’s website and provide solutions/advice in a world class manner.
    • Make outbound business calls for the purpose of telemarketing functions and provide relevant information as regards travel related services.
    • To attend walk-customers’ travel request, providing solutions, and best alternatives where necessary.
    • Plans route and compute ticket costs, using schedules, rate books and necessary software.
    • Package unique and memorable experiences for customers in line with budget including tickets, hotel accommodation and other unique features for customers and schedule trip appropriately.
    • Provide clients with necessary information/ details including visa documentation requirements needed in making informed travel decisions.
    • Handling of customer enquiries, complaints and resolution of issues professionally and effectively in line with defined company policies and procedures.
    • Ensure a proactive approach in handling enquiries and complaints such that issues will be resolved in the most effective manner.
    • Ensure prompt escalation of unresolved issues to the necessary department/supervisor and follow up complete resolution.
    • Ensure excellent brand experience to the customer through polite, courteous, prompt and informative encounter always.
    • Ensure optimal use of the company’s feedback system to aid management decision making process and provide information necessary for departments to create “tailor made products/services”
    • Ensure adherence to industry regulations in the performance of their duties
    •  Perform additional duties and responsibilities as may be assigned.

    Key competence requirements
    Knowledge

    • A demonstrable interest in travel.
    • Good time management skills.
    • Good knowledge of Nigerian travel   industry including regulations, tariffs, policies and procedures.
    • Knowledge of immigration laws.
    • Good working knowledge of airline services including destination points.

    Skills / competence

    • Good interpersonal and listening skills
    • Good communication skills (oral and written)
    • Good problem solving / negotiating skills
    • Good multi- tasking ability
    • Good relationship management
    • Good level of attention to detail
    • Good level of MS tools appreciation
    • Good command of spoken English
    • Customer service orientation

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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