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  • Job Vacancies at Tizeti Network Limited

  • Posted on: 2 February, 2017 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Tizeti Network Limited
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  • Tizeti offers information technology products/services to Consumers accross Nigeria.
    We leverage on our partnerships with various VOIP companies to provide VOIP services. We are also looking to sign multi -year partnerships with content providers to provide IPTV to Nigerian’s.

    Our core services are dependent on broadband networks and hence providing last mile internet connectivity over wide area wifi networks. This allows us to provide both internet and VOIP/IPTV to our customers.

    Technical Support Executive

     

    Details:

    • installing and configuring computer hardware operating systems and applications;
    • Updating self-help documents so customers/employees can try to fix problems themselves
    • Visit customers once issues have been escalated from the service center
    • Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
    • talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
    • troubleshooting and diagnosing, solving hardware or software faults
    • replacing parts as required
    • providing relevant reports
    • supporting the roll-out of new applications and version control
    • setting up new users’ accounts and profiles and dealing with password issues
    • responding within agreed time limits to call-outs
    • working continuously on a task until completion
    • prioritizing and managing many open cases at one time
    • rapidly establishing a good working relationship with customers
    • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
    • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
    • Research required information using available resources
    • Follow standard processes and procedures
    • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
    • Follow up and make scheduled call backs to customers where necessary

    go to method of application »

    Operations personnel

     

    Details:

    • installing and configuring computer hardware operating systems and applications;
    • Updating self-help documents so customers/employees can try to fix problems themselves
    • Visit customers once issues have been escalated from the service center
    • Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
    • talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
    • troubleshooting and diagnosing, solving hardware or software faults
    • replacing parts as required
    • providing relevant reports
    • supporting the roll-out of new applications and version control
    • setting up new users’ accounts and profiles and dealing with password issues
    • responding within agreed time limits to call-outs
    • working continuously on a task until completion
    • prioritizing and managing many open cases at one time
    • rapidly establishing a good working relationship with customers
    • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
    • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
    • Research required information using available resources
    • Follow standard processes and procedures
    • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
    • Follow up and make scheduled call backs to customers where necessary

    • Shouldnt be afraid of heights.

    Method of Application

    Applicants should send CVs to career@tizeti.com

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