Job Vacancies at Tizeti Network Limited

Details:

• installing and configuring computer hardware operating systems and applications;
• Updating self-help documents so customers/employees can try to fix problems themselves
• Visit customers once issues have been escalated from the service center
• Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
• talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
• troubleshooting and diagnosing, solving hardware or software faults
• replacing parts as required
• providing relevant reports
• supporting the roll-out of new applications and version control

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Details:

• installing and configuring computer hardware operating systems and applications;
• Updating self-help documents so customers/employees can try to fix problems themselves
• Visit customers once issues have been escalated from the service center
• Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
• talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
• troubleshooting and diagnosing, solving hardware or software faults
• replacing parts as required
• providing relevant reports
• supporting the roll-out of new applications and version control
• setting up new users’ accounts and profiles and dealing with password issues
• responding within agreed time limits to call-outs
• working continuously on a task until completion
• prioritizing and managing many open cases at one time
• rapidly establishing a good working relationship with customers
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
• Research required information using available resources
• Follow standard processes and procedures
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Follow up and make scheduled call backs to customers where necessary

• Shouldnt be afraid of heights.