Graduate Offline Agents at Iroko Partners Limited

Job Description:

• Attracting visitors to IROKOtv booths and creating a fun, lively booth environment
• Teaching booth visitors how to download and use the IROKOtv app
• Selling IROKOtv subscriptions to booth visitors to ensure you meet your monthly sales target
• Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
• Managing cash transactions and remitting cash balances to IROKOtv
• Calling IROKOtv customers, teaching them how to use the app, and documenting their feedback/concerns
• Troubleshooting and resolving customers’ problems with our product or escalating issues to the IROKOtv customer support team
• Achieving and maintaining proficiency with our escalation matrixes
• Consistently staying up-to-date with new IROKOtv products/services
• Providing weekly reports on customer feedback to management

REQUIREMENTS

• Previous sales or customer service experience is a PLUS!
• Must-be friendly and fluent in English
• Should be familiar with smartphones (Android) and mobile applications