Front Desk Officers at The Skills Outside School Foundation

ROLES and RESPONSIBILITIES

• Demonstrate excellent phone etiquette by making phone calls and/or responding to all callers in a friendly, professional and courteous manner
• Routing callers appropriately to members of the Executive Council
• Taking accurate phone messages and inform the necessary parties appropriately
• Scheduling appointments
• Verifying, identification and signing in guests
• Opening and closing of the office
• Acting as a liaison between guests and staff
• Filing all documents as necessary including expense reports
• Taking ownership of the Foundation’s movement book for all staff to clock in and out
• Ensure guests are welcomed warmly upon arrival at the reception
• Ensure all reading material located at the reception are up to date and in good condition
• Manage all front office equipment and ensure that all damage is reported promptly to management as appropriate
• Ensure that all emergency numbers are immediately available and accessible in the event of any emergency. This includes, nearby hospitals, fire services, security services’ company and nearby Nigerian Police
• Ensure all suspicious or unruly persons in the reception area are reported promptly to the President or the Admin and HR Manager
• Minutes taking at meetings, schedule meetings, maintain the staff meeting calendar, circulate meeting agenda etc.
• Receiving and dispatching post
• Drafting letters and other documents such as Powerpoint presentations
• Proofreading documents and letters to be sent by staff
• Managing staff diaries and making appointments
• Managing logistics including travel arrangements, hotel and vehicle arrangements etc. for staff, guests, volunteers, etc. as may be required
• Photocopying and printing
• Updating the filling system and manage filing the office documents for both hard and electronic copies
• Entering data from program documents
• Taking orders from customers and suppliers
• Collecting and managing inventory and stock
• Writing receipts for payments
• Maintain business premises and other facilities
• Manage procurement and inventory

SKILLS AND COMPETENCIES

• Excellent written and verbal communication skills
• Strong proactive and organizational skills
• Ability and willingness to work long hours where required
• Ability to work weekends where required to
• Ability to work with minimal/no supervision
• Ability to multi-task with minimal or no error
• Ability to be a proactive thinker and an excellent problem solver

Education and Experience

• Minimum of OND in Business Administration, Mass Communication, English or any related course in Social Sciences,Art/ Humanities and Management.
• Serving NYSC Member
•  Minimum of 1 (one) year in relevant front desk or customer service experience.
•   Excellent Administrative skills and experience.