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Our Story
We believe: that an organisation can be only as good as its people”. And that your people are your most valuable assets in your pursuit of success and sustainable competitive advantage. In line with this truth, we are wired to create customized solutions and systems that will help you maximize your people in driving your business success.
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JOB OBJECTIVE(S)
To assist in detailed design, programming, testing and roll-out tasks for application development projects, along with providing production application support
DUTIES & RESPONSIBILITIES
- Contribute to planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
- Contribute to planning the introduction of new application systems
- Assist in developing high-level designs of systems
- Perform coding duties according to the functional and technical specifications in order to solve a business problem
- Actively participate in program unit testing, integration and system testing to ensure they meet quality standards
- Peer review solutions developed by fellow developers
- Assist in maintaining , supporting and upgrading existing IT systems and applications
- Assist in designing, coding, testing and documenting web application software
- Participate in the customisation of application packages
- Review technical constraints and performance issues of solutions
KEY PERFORMANCE INDICATORS
- Percentage of user requirements met by systems
- Number of systems-related customer complaints
- Frequency of repeated quality audit exceptions
- Percentage of overdue incidents and problems
JOB REQUIREMENTS
Education
Minimum of a first degree or its equivalent in a business /IT related discipline
Experience
Post-NYSC
KEY COMPETENCY REQUIREMENTS
Knowledge
- Working knowledge of software development frameworks, concepts and best practices
- Working knowledge of structured systems analysis and design, and software development life cycle
- Working knowledge of relational database management system and tools
- Proven technical aptitude in several relevant application programming domains
- Working knowledge quality control/assurance
- Customer-centricity
- Creative, results-oriented and analytical with strong problem-solving capability
Skill/Competencies
- Data Analysis (DTAN 2)
- Programming/ Software Development (PROG 2)
- Systems Integration (SINT 2)
- Porting/ Software Integration (PORT 3)
- Applications Support (ASUP 2)
- Problem Management (PBMG 3)
- Requirements Definition and Management (REQM 2)
- Information Content Authoring (INCA 3)
- Learning Delivery (ETDL 3)
REPORTING RELATIONSHIPS
Administratively reports to Senior Analyst, Application Development
(Integration, Analytics and Reporting | Ent. Core Applications| Ent. Support Applications | Custom SW Development)
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DUTIES & RESPONSIBILITIES
- Participate actively in rolling out new system functionalities that are required to promote more efficiency and control on the implemented systems.
- Identify process changes or configuration changes that could improve how the system supports the business.
- Work closely with users and other team members to address system enhancements and process issues.
- Provide immediate responses to end-user requests for business process help, basic system navigation questions, and other "how to" or "I can't get it to work" issues.
- Monitor proper usage of the system through the service desk by tracking the logged complaints by each business user.
- Manage workload appropriately and ensure timely completion of tasks in line with requirements.
- Assist to train and instruct users with respect to their specific day-to-day issues, execute corrective action when necessary.
- Support managers in business process improvements, implementing best practices and fully utilizing ERP system capabilities.
- Support administration of ERP security and permissions for ERP users.
- Collaborate with ERP System Analyst, ERP Specialist and IT Quality Assurance to test ERP modules prior to deployment.
- Identify and record systems issues in conjunction with ERP Systems Analyst.
- Ensure ERP system meets business requirements and goals and fulfills user requirements.
- Monitor and identify problems in any of ERP system every day.
- Maintain a high level of customer satisfaction through professional communication and consistent and timely follow up.
- Monitor and respond to phone, email, chat or web cases for new and existing customers.
- Identify, recreate, research, prioritize and resolve product issues; documenting knowledge gained.
QUALITIES
- Candidates must possess strong communication skills.
- Ability to comprehend, document and translate user’s requirements into practical solutions is required.
- Proven customer-focused and interpersonal skills.
- Ability to multi-task and prioritize effectively
- Data gathering and analyses skill.
- Thorough and legible documentation skills
- Ability to perform analysis and to accurately address/dissect detailed, complex issues.
- Quick Learner, Committed, Convincing & Challenging, Self Driven.
- Proficient in MS Office, MS Visio, MS Project will be an advantage.
JOB REQUIREMENTS
Education
- Minimum of Bachelor’s degree in Information Technology, Computer Science, Engineering, Accounting, Business Administration or a related field, with a minimum grade of 2.2
- Possession of a project management certification or Information Technology Information Library (ITIL) qualification will be an advantage.
Experience
Previous experience with ERP systems will be an advantage.
KEY COMPETENCY REQUIREMENTS
Skill/Competencies
- Candidates must possess strong communication skills.
- Ability to comprehend, document and translate user’s requirements into practical solutions is required.
- Proven customer-focused and interpersonal skills.
- Ability to multi-task and prioritize effectively
- Data gathering and analyses skill.
- Thorough and legible documentation skills
- Ability to perform analysis and to accurately address/dissect detailed, complex issues.
- Quick Learner, Committed, Convincing & Challenging, Self Driven.
- Proficient in MS Office, MS Visio, MS Project will be an advantage.
REPORTING RELATIONSHIPS
Functionally reports to: Project Manager
Administratively reports to: Head , Corporate Transformation
Supervises: N/A
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JOB OBJECTIVE(S)
Provide technical expertise in the areas of application operations
Contribute to maintenance and operational support of the applications and processing according to the strategic guidelines, technology processes, and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives
DUTIES & RESPONSIBILITIES
- Assist with development and configuration of infrastructure from conceptualization through stabilization
- Assist with management, configuration and systems administration of systems, storage, servers, operating systems and computing platforms in all environments (production, test, QA, development, etc.)
- Assist in determining appropriate server size and configuration for business applications (this is done in conjunction with the application development team)
- Perform system maintenance and support of the operating systems
- Perform hardware configuration and administration, event, fault and performance management
- Work with team lead to provide support to all environments (production, test, QA, development, etc.)
- Fulfill service requests and perform routine maintenance and support activities
- Work with team lead to perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster
- Proactively monitor CPU activity, memory usage, disk I/O and disk usage and provide warnings when these reach critical thresholds
- Administer web servers for Internet, Intranet and Extranet
KEY PERFORMANCE INDICATORS
- Performance of infrastructure hardware and software
- Proactive monitoring of applications and infrastructure (timeliness in identifying potential problems before they cause outages)
- Average hours of downtime & non-availability of IT services in case of failure & Disaster
- Percentage of incidents/problems due to capacity and performance shortages
- Frequency of repeated quality audit exceptions
- Percentage of overdue incidents and problems
- Recovery time during planned and unplanned outages
- Number of business requirements fulfilled
JOB REQUIREMENTS
Education
Minimum of a first degree or its equivalent in a IT related discipline
Experience
Post NYSC
KEY COMPETENCY REQUIREMENTS
Knowledge
- Working knowledge of structured systems analysis and design, and software development life cycle
- Working knowledge of application design, implementation and operations
- Working understanding of service management tools for event management, provisioning and monitoring
- Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
- Good interpersonal and communication skills and the ability to work effectively with business stakeholders
- Customer-centricity
- Creative, results-oriented and analytical with strong problem-solving capability
Skill/Competencies
- Core SFIA 5 Skill Requirements
- Systems Installation/ Decommissioning (HSIN 1)
- Availability Management (AVMT 4)
- Service Level Management (SLMO2)
- Applications Support (ASUP 2)
- IT Operations (ITOP 1)
- Problem Management (PBMG 3)
- Service Desk and Incident Management (USUP 2)
Other SFIA 5 Skill Requirements
Learning Delivery (ETDL 3)
INTERNAL/EXTERNAL CONTACTS (eg Clients, Regulators, Regular Meetings etc)
REPORTING RELATIONSHIPS
Administratively reports to Team Lead System Administrator.
go to method of application »
JOB OBJECTIVE(S)
Provide technical expertise in the areas of application operations
Contribute to maintenance and operational support of the applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives
DUTIES & RESPONSIBILITIES
- Assist with development and configuration of infrastructure from conceptualization through stabilization
- Work with team lead to provide technical direction in the area of requirement definition, planning, coordination, programming, and implementation of databases
- Ensure the service availability of all systems databases
- Work with team lead to ensure all databases are well tuned for effective performance
- Work with team lead who is responsible for management, configuration and administration of databases in all environments (production, test, QA, development, etc.)
- Perform database configuration and administration, event, fault and performance management
- Perform maintenance and support of the databases
- Provide support to all environments (production, test, QA, development, etc.)
- Perform routine infrastructure analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
- Fulfil service requests and perform routine maintenance and support activities
- Work with team lead to perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster
- Proactively monitor database activity and usage and provide warnings when these reach critical thresholds
KEY PERFORMANCE INDICATORS
- Performance of infrastructure hardware and software
- Proactive monitoring of applications and infrastructure (timeliness in identifying potential problems before they cause outages)
- Average hours of downtime & non-availability of IT services in case of failure & Disaster
- Percentage of incidents/problems due to capacity and performance shortages
- Frequency of repeated quality audit exceptions
- Percentage of overdue incidents and problems
- Recovery time during planned and unplanned outages
- Number of business requirements fulfilled
JOB REQUIREMENTS
Education
Minimum of a first degree or its equivalent in a IT related discipline
Experience
Post NYSC
KEY COMPETENCY REQUIREMENTS
Knowledge
- Working knowledge of infrastructure design, implementation and operations
- Working knowledge of infrastructure and service delivery
- Working understanding of service management tools for event management, provisioning and monitoring
- Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
- Proficient knowledge of server architecture
- Good interpersonal and communication skills and the ability to work effectively with business stakeholders
- Good conflict management skills
- Creative, results-oriented and analytical with strong problem-solving capability
Skill/Competencies
Other SFIA 5 Skill Requirements
Requirements Definition and Management (REQM 2)
Learning Delivery (ETDL 3)
INTERNAL/EXTERNAL CONTACTS (eg Clients, Regulators, Regular Meetings etc)
go to method of application »
JOB OBJECTIVE(S)
With some guidance from supervisors, is responsible for engaging business stakeholders, capturing business demand, provisioning services and ensuring customer satisfaction
DUTIES & RESPONSIBILITIES
- Assist with coordinating the provisioning of services to the business
- Support effort to translate business requirements into design specifications
- Serve as the interface between IT projects and customers to ensure collaboration and coordination between all stakeholders
- Work with Quality Assurance group to review and ensure that requirements and processes meet established quality standards
- Support business in the escalation and resolution of incidents
- Work with team lead to actively manage expectations of business stakeholders and monitor satisfaction levels
- Assist with communication of short, medium and long term IT strategy to business to ensure visibility
- Provide key inputs on the strategic plans of the various business units and how these can be integrated into the IT strategy and initiatives roadmap
- Provide leadership and technical guidance to reports
- Assist with the review performance reports to identify opportunity for improvement
KEY PERFORMANCE INDICATORS
- Number of uncaptured business demand
- Completeness of service catalogue
- Business stakeholder/ customer satisfaction level
- Number of business requirements fulfilled
- Timeliness of Subordinate reviews and mentoring
- Effectiveness of Subordinate reviews and mentoring
JOB REQUIREMENTS
Education
Minimum of a first degree or its equivalent in a business /IT related discipline
Experience
Post-NYSC
KEY COMPETENCY REQUIREMENTS
Knowledge
- Working understanding of business financial models and business justifications
- Working knowledge of functional requirements design
- Good interpersonal and communication skills and the ability to work effectively with other business unit leads
- Customer-centricity
- ·Creative, results-oriented and analytical with strong problem-solving capability
Skill/Competencies
- Core SFIA 5 Skill Requirements
- Requirements Definition and Management (REQM 2)
- Business Analysis (BUAN 3)
- Other SFIA 5 Skill Requirements
- Service Acceptance (SEAC 4)
- Portfolio, Programme and Project Support (PROF 2)
- Learning Delivery (ETDL 3)
INTERNAL/EXTERNAL CONTACTS (eg Clients, Regulators, Regular Meetings etc)
Internal: Also serves as Customer Service Manager
External:
REPORTING RELATIONSHIPS
Administratively reports to Senior Analyst, Relationship Management | Business Analyst
Method of Application
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