• Entry-Level Customer Service Assistant at Health Assur Ltd

  • Posted on: 24 January, 2017 Deadline: 3 February, 2017
  • View Jobs in Healthcare / Medical View All Jobs at Health Assur Ltd
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  • Health Assur Ltd, a new health management company requires the services of a suitable candidate to fill the position below. This position is at the entry level with good growth potential and room for career advancement

    Customer Service Assistant

     

    Main Responsibilities

    Flexibility required as daily routine may vary.

    • Provide Help

    Engaging with all clients and customers. Answering queries and offering information, this job involves a lot of interaction with clients and subscribers. Customer service assistants may work with customers by phone, online (via e-mails) or in person.

    You’ll be expected to keep up-to-date with product details so they can be explained to clients.

    • Resolve Complaints

    As the public face of the company, the customer service assistant must listen to a customer's problem and deal with it calmly and politely.

    • Escalate Inquiries

    Occasionally, it is necessary to hand an issue to someone more senior to deal with.

    • Create Reports

    As required; of activities, calls, messages and resolutions reached.

    Required Qualifications

    • A First degree in any discipline at a second class level or higher
    • Good computer skills and adept knowledge of standard software (MS Office suite)
    • Good writing skills
    • Good diction.
    • Previous call center training, qualification or experience would be an added advantage.

    Personal Attributes

    • Friendly personality
    • Interested in helping people
    • Polite and tactful.
    • Solution and objective oriented, organized, methodical
    • Ability to work independently and within a team
    • Good analytical skills

    Method of Application

    Applicants should send a ONE PAGE essay describing themselves as well a detailed Curriculum Vitae

    Note Only short-listed candidates will be contacted.

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