• 2017 Graduate Customer Service Representative at Dangote Group

  • Posted on: 23 January, 2017 Deadline: 30 January, 2017
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  • Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard - earned reputation for excellent business practices and products’ quality. Our operational headquarters is located the bustling metropolis of Lagos, Nigeria. Dangote Group continues to grow its vision of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa with sustained market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Flour Milling, Manufacturing of Pasta (Spaghetti & Macaroni), Operation of Cement Terminals, Port Operations, Noodles Manufacturing, Packaging Material Production and Salt Refining.

    Customer Service Representatives

     

    Organization: Nascon Allied Industries Plc. (NASCON)

     

    Job Description

     

    • Manage large amounts of incoming calls, creating and maintaining customers account information
    • Attract potential customers by answering product and service specific questions and cross-selling
    • Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents

     

    Proficiency in one or two Nigerian languages, an advantage.

    Method of Application

    Interested qualified candidate should email CV and cover letter to careers@dangote.com on or before January 30, 2017.

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