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Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in hundreds of cities today, Uber's rapidly expanding global presence continues to bring people and thei...
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Uber has found a strong product-market fit with its world-changing service, but we’re still inventing our business every day. We’re seeking site managers to help build a global network of in-person driver-partner support centers.
Uber’s driver-partners are our most important customers and we’re building a best in class customer service experience for them. Greenlight locations help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
This role leads the day to day operations of the Greenlight location in Lagos. In this role, you will work to provide the best possible customer support for new and existing Uber Partners. You'll manage your team to resolve support issues efficiently and comprehensively; but your team will go far beyond solving issues. They will identify root causes, escalate pervasive problems, and systematically help make Uber better as a whole.
Most importantly, your staff will take pride in being the face of Uber to our Partners, and will treat every support interaction as an opportunity to build a better connection between Uber and the driver community.
You will work closely with the regional General Manager and Senior Operations Managers to make sure your Center is meeting their market’s needs in terms of supply growth, onboarding, driver engagement, and any other local events or needs.
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