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  • Posted: Jan 20, 2017
    Deadline: Jan 24, 2017
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    A member company of the Human Resources Solutions Group (HRSG), a team of Human Resource Professionals who offer top graded HR Training, Consulting and Advisory services. Founded in 2002, HRSG was quick to position and established itself as a leading provider of professional HR and Organizational Development solutions. HRSG is composed of MasterMindsHRSG...
    Read more about this company

     

    Front Desk Officer

    Responsibilities

    • Resolve customer complaints via phone, email, or social media.
    • Use telephones and other medium of communication to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Inform customers about developments, and new products of the company.
    • Take payment information and other pertinent information such as addresses and phone numbers, which must always be up to date.
    • Answer questions and educate potential customers on terms of sale,using the frequently asked Questions as guide and reference to the company website.
    • Act as the company gatekeeper/ambassador at all times.
    • Send reports to management about frequently raised issues by customers from conversations had, Suggest and advise management on ways to mitigate such complaints.
    • Keep records and Handle product recalls; that’s there must be report about products highly appreciated by customers

    Requirements and Qualifications

    • Preferred sex: Female
    • Age range: 23-28 years
    • Minimum HND or B.Sc in either English Language, Mass Communication, Sociology or any relevant field.
    • Candidate must be a christian, ready to resume immediately and must live within a close proximity to the office, such as Ikeja, Magodo, Ogba and any such considered to be close to Berger.

    Method of Application

    Applicants should send their applications and CV's to: recruitment@mastermindshrsg.com

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