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  • Posted: Jan 19, 2017
    Deadline: Feb 13, 2017
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    UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
    Read more about this company

     

    Customer Service Officers

    • Job Type
    • Qualification
    • Experience None
    • Location Not specified
    • Job Field Banking  , Customer Care 

     Job Functions
    Banking

    Industries
    Banking / Finance & Investment

    Specification
    EDUCATION REQUIREMENTS
    Minimum Educational level- Diploma (OND/HND) in any social science or Art related discipline.
    Professional qualification in contact Centre management, customer service, operations, quality management would be an advantage

    Age
    27 years

    Role and Responsibilities

    • Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty
    • Log in all queries using Group Response Portal (GRP) or any other CRM application at all times.
    • Download and handling of all open calls assigned on GRP.
    • Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times.
    • Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate
    • notification to the Head Customer Operation is mandatory.
    • Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational
    • tools and he / she is fully responsible for the upkeep of assigned work tools.
    • Promote interaction and communication among Divisions to increase effectiveness and
    • understanding of the Customer service
    • Monitor personal call data and use it as a tool for continuous improvement.

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) on uba.jb.skillsmapafrica.com to apply

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