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  • Posted: Jan 18, 2017
    Deadline: Jan 31, 2017
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    Capricorn Digital Limited is a digital solutions and distribution company that supports the growth of agents, merchants, entrepreneurs and/or small and medium sized businesses through the efficient and effective distribution of digital products and services utilising its extensive distribution network across Nigeria. OUR VISION Our Vision is to have a re...
    Read more about this company

     

    Product Training Manager

    Job Descriptions

    • The Product Training Manager is responsible for developing and implementing training programs that increase product knowledge and foster customer engagement.
    • The Product Training Manager collaborates cross functionally within Technical Business, Operations, Sales, Finance and Marketing to prioritize training objectives and then develops training solutions to achieve objectives.

    Duties

    • Deliver internal and external end user training on company platform and products
    • Create training materials in multiple formats, i.e. webinars, PowerPoint, videos, print and hands-on demonstration via both hardware and software tools
    • Review and regularly update training material
    • Evaluate and monitor the quality and effectiveness of the training program
    • Stay informed of the constant changes and improvements in the products and develop and execute plans to create and maintain training and help materials
    • Liaise with sales, operations and product management departments to ensure consistent messaging to various audiences
    • Works with various levels of personnel and business units/technical areas to conduct needs assessments to ensure training needs are met
    • Manage the training schedule and training records
    • Create end user training assessments and incorporate feedback into modifications of future training, as appropriate
    • Assist with the development of non-related training materials, as needed
    • Serves as a proactive customer service & quality ambassador of Capricorn Digital Limited by representing the organization in a positive, professional manner to support the Brand Promise

    Experience

    • Minimum Bachelor’s degree from a recognised institution
    • 4-6 years of training experience including on-line training development.
    • Retail training with Supervisory/management experience preferred.

    Qualifications

    • Excellent presentation skills and the ability to convey technical concepts to non-technical audiences
    • Retail/store management background
    • Understanding of Adult Learning principles
    • Excellent verbal & written communication skills all audiences
    • Understanding of Instructional Design
    • Facilitation skills in multiple settings to include classroom, one-on-one, and in stores
    • Excellent organizational and task management skills
    • The ability to work independently with minimal supervision
    • The ability to build and maintain effective working relationships
    • Extensive experience of training in Microsoft Word, Outlook, Excel and PowerPoint software programs
    • Multi-media training platform experience
    • Ability to work well with HR team members & participation in projects outside of the position description

    Remuneration

    • Monthly gross of NGN150k to NGN 200k.

    Method of Application

    Applicants should send their CV;s and Cover Letters to: careers@capricorndigi.com with the position title as the subject.

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