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  • Customer Support Co-ordinators at Spectrum Forwarding & International Logistics Limited

  • Posted on: 16 January, 2017 Deadline: 15 February, 2017
  • View Jobs in Logistics and Transportation View All Jobs at Spectrum Forwarding & Internat
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  • Spectrum Forwarding & International Logistics Limited have been practicing Logistics business since year 2004 and was incorporated and registered in Nigeria on the 29th December, 2009 with Corporate Affair Commission.

    Customer Support Co-ordinator

     

    Key Responsibilities

    • Ensure an efficient and effective Customer Support process whilst maximizing sales and profit potential.
    • Interface with customers and actively progress orders to ensure stated levels of Customer service are achieved.
    • Ensure orders are progressed from enquiry to delivery.
    • Support implementation of strategic and operational requirements within the Customer Support Department.
    • Ensure compliance with all Health and Safety requirements.
    • Ensure compliance with all Quality Management System requirements.
    • Provide a proactive and effective interface with Customers, Freight Forwarders, Customs and Excise and all other resources to ensure that customer needs are met where possible and goods are delivered on time.
    • Act within the Company as the 'voice of the customer' to ensure that their needs are expressed to all relevant parties.
    • Ensure customer accounts are maintained up-to-date with all relevant details required. These include quotations, contracts, sales orders, contact / address details etc.
    • Provide to customers all necessary documentation on-time, accurately and in the correct format to maximize the opportunity for winning orders.
    • Track all quotations and provide regular summaries of quotations, orders and sales for customer accounts.
    • Process, clean and amend sales orders, shipping and export license documentation, including contract acceptance management to ensure that, where possible, both internal and external customer needs are met.
    • Liaise with all departments to ensure stated customer service levels are met.
    • Control Loan Stock documentation to ensure all customers and sales needs are met where necessary.
    • Provide product warranty control to allow cost effective savings where possible.
    • Provide Service Centre support to allow development of the Global Support strategy.
    • Develop and implement new customer support processes to continually increase effectiveness of the department and increase customer service levels.
    • Establish and maintain departmental procedures to ensure maximum quality performance.
    • Maintain good general housekeeping - Tidy workplace and prompt handling of paperwork and goods.

    Qualifications/Skills

    • Bachelor Degree in Customer Business Management, Foreign Trade (or relevant field)
    • Minimum of 2 years of experience in customer service or fresh graduates with outstanding results will be considered.
    • Effective team player with excellent interpersonal skills and ability to communicate politely, confidently and persuasively with a wide variety of people (internal and external), up to very senior levels.
    • Able to undertake all activities in a disciplined and professional manner.
    • Prepare for, attend and contribute actively to meetings as required, and take all follow-up actions in agreed timescales.
    • Excellent organisational skills and ability to meet deadlines and work under pressure.
    • Highly self-motivated and the ability to work without supervision.
    • Flexible as some out of hours working may be required.
    • Experience in a Customer Service related role and the ability to demonstrate competence to successfully carry out the requirements of the role.

    Method of Application

    Applicants should send their applications via mail to: info@Spectrumforwarding.com

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