Graduate Job Vacancies at eHealth Systems Africa

The Junior Developer is responsible for analysing, designing, developing, implementing, maintaining, re-engineering and troubleshooting customer's’ applications, whilst working with other team members using established procedures.

Keywords: JavaScript, Git, HTML, AJAX, CSS3

Duties and Responsibilities

• Plans, designs, develops, tests, and maintains web- and mobile-based applications
• Designs solutions attending to both business and technical considerations
• Analyzes user requirements, envisions system features and functionality
• Collaborates with product owners, team leads and other software developers  
• Works closely with end users to ensure technical compatibility and user satisfaction 
• Works on bug fixes and improving application performance
• Participates in the evolution of company level best practices, standards, and policies

Qualifications and Experience

• Bachelor’s degree from college or university in Computer Science, Computer Engineering, Information Systems Technology or related field
• 1 - 4 years of experience in Software Development or an equivalent of education and experience
• Familiarity with JavaScript is desired. Alternatively, knowledge of either Java, C# or Ruby.
• Basic knowledge of software development life cycle (e.g. requirements, analysis, design, implementation, testing, and documentation) and execution models (e.g. Waterfall, Agile, Iterative Development, etc.)
• Basic understanding of asynchronous request handling, partial page updates, and AJAX
• Basic understanding of databases, including SQL
• Familiarity with build tools
• Basic understanding of web markup, including HTML5 and CSS3
• Basic understanding of using data to drive decisions and data visualization
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
• Unit test and debugging skills
• Understanding of code versioning tools (Git) is a plus
• Fluent in English

go to method of application »

Summary: The Network Support (NS) provides network support assistance and performs a variety of technical duties related to the installation and maintenance of the computer network, communications hardware and software systems at eHA including network and application servers, routers, Firewall, LAN, WAN, phone systems and PC workstations. S/he works on various network hardware/software to ensure that network devices are implemented, maintained and available for use.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Participate in  24/7 Help Desk operations which involves network surveillance and alarm reporting utilizing network monitoring and surveillance software across all locations where eHealth Africa has installation. 
• Register and raise tickets for all queries/complaints reported to the help desk via phone calls, emails, and other channels of communication.
• Review and general clean-up of queued issue tickets on the ticketing system.
• Ensure timely resolution of trouble tickets to conform with agreed Turn Around Time (TAT).  
• Ensure timely follow up with customers via e-mails or phone calls to ensure Service Level Agreement is maintained.  
• Troubleshooting Network issues via phone calls, remotely by tel netting and other available means.
• Facilities maintenance (monitoring of UPS, fire alarm, access control  and temperatures of rooms and ceilings).
• Facilities provisioning setting up meeting Audio Visual equipment's, display screens, system configurations.
• Setting up of new and old staff mobile phones and ensuring line activation.
• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Provide technical support to Departments and Projects via phone calls and to walk-in users.
• Provides support to end users on a variety of issues.
• Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Qualifications: 

• The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.
• BSc/HND in relevant course from a reputable institution.
• Has knowledge of commonly-used concepts, practices, and procedures within a help desk setup.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Good listening and communications skills.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgement.
• Must be able to communicate fluently with English, French, Hausa and one foreign language.

Computer Skills

• Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
• Intermediate proficiency working with specialised software utilized in program.